Barnard Marcus New Malden reviews

★★★★★ 5/5

Google

We recently started renting a property with this branch and Suzanne and Tom made the whole experience such a breeze and a joy. They helped us to no end, kept communication and calmed us down and found solutions in times of panic. What assets to your company! Not to mention everyone in the branch is so friendly and approachable and helpful. You’ve got a wonderful team. Thank you!! 🖤

Sophie · 22 June 2023

★★★★★ 1/5

Trustpilot

AVOID OR PAY THE PRICE

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned

Julian · 29 October 2025

★★★★★ 4/5

Trustpilot

A big thank you to the staff at Barnard…

A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done

Linda · 30 April 2022

★★★★★ 5/5

Google

I have recently dealt with Bernard Marcus on a sale of a property and found them to be very professional and helpful throughout the process. Tom Peare was very approachable and went out of his way to make sure the sale went as smoothly as possible and kept me up to date every step of the way

Michael · 22 June 2020

★★★★★ 5/5

Google

Tom Peare was very helpful throughout the process, working with the entire chain ensuring completion in what is otherwise a difficult market. took self initiative to update us ahead of time and had a clear marketing strategy and people he would want to show the place to reduce family intrusion to a minimum. Very good service.

Sven-Ivar · 22 June 2020

★★★★★ 5/5

Google

Desmond from New Malden stepped in to help us with our mortgage application as Amirah, from a different branch, was on holiday. We had to apply for the mortgage ASAP to lock the offer and Desmond went above and beyond to meet such tight deadline. Desmond's professionalism and efficiency amazed us. Desmond was very prompt with emails/calls which eased the whole process. We would highly recommend Desmond!

Amin · 22 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure to liaise with…

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.

Keith · 22 April 2026

★★★★★ 5/5

Google

Really excellent marketing of the property and a realistic valuation that came through in an offer very quickly. Jake and his team are very communicative and good to work with. I can't thank Desmond enough for his advice and dedication to helping me with a mortgage when I needed help quickly. Thanks to Michael and Serena for their support with viewings and liaison with my buyers

Geoff · 22 June 2023

★★★★★ 5/5

Google

My partner and I have recently moved in to a studio-flat in New Malden. We did all the process with Barnard Marcus Estate Agents, and we couldn't have choosen a better place. All the staff were proffesional, attentive and friendly. It was our first house rented alone, so we had a lot of questions. Tyler and Suzanne helped us via emails and phone calls, and they were always happy to colaborate. Many thanks to both of you!

Roberto · 25 October 2023

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 4/5

Google

Tom did a fine job and, although we selected a property that was handled by another estate agency, I can recommend Tom and Barnard Marcus.

Al · 24 December 2023

★★★★★ 5/5

Google

As buyers, we found the team and especially Michael, Jade, Serenah and Kecia, absolutely brilliant. We arranged several viewings, and hit several snags (due to our personal circumstances) during the process but the team was always contactable and incredibly helpful. I’m certain that if it had been any other agency or team, we would have lost out on the purchase of our dream home!

Its · 22 June 2023

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 5/5

Google

As a first buyer we had a great experience with Barnard Marcus in New Malden. Their team particularly Aaron Ferdinando helped us navigate the tough challenge of buying the house during the pandemic. Aaron is responsive, supportive and courteous throughout. He was always happy to answer any questions we had and able to follow up any of our queries with the sellers when we needed. I highly recommend Barnard Marcus for their professionalism and willingness to support throughout the process of buying.PositiveResponsiveness, Professionalism

Ali · 22 June 2021

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah-Mortgage Advisor

Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon

Adrian · 21 June 2021

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

A huge Thanks to Desmond, he offers exceptional mortgage services and always kept us updated with proceedings. …

Nelio · 16 April 2024

★★★★★ 5/5

Trustpilot

Positive experience

I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home

Janet · 31 December 2023

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 5/5

Google

Would like to give a 5 star review on how helpful Tyler from benard Marcus was with finding mine and my partners house he is very reliable and gets back to you faster then your average estate agent. Would recommend highly.

Deon · 16 April 2025

★★★★★ 1/5

Trustpilot

Bad service from 2019 to 2021

From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.

Gonzalo · 31 January 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021