Barnard Marcus New Malden reviews

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot. Unfortunately, the conversation felt extremely dismissive and uninterested. Rather than trying to help, answer my questions, or direct me to someone who could, I was left feeling as though my enquiry was an inconvenience. When someone is considering making such a significant financial commitment, particularly through an auction, I would expect professional, helpful and welcoming customer service. First-time auction buyers should be guided towards the appropriate person, not made to feel uncomfortable for asking questions. A very disappointing first impression.

Binita · 20 August 2026

★★★★★ 5/5

Google

I will always choose Barnard Marcus because of the professionalism and the good quality work of their employees, I was fortunate to have Tom Glynne attend to me. The experience from the beginning to the end was nothing but excellent. Less than two weeks before the completion of the original property I was to move to, the owner pulled out for a reason not mine nor the estate agent. It was a devastating news. Tom and his colleagues were so proactive and helpful and they got me the type of property I want and the move in date just a day after I would have moved into the original property. In the world of technology that is almost taking away human participation, I did not experience this with Barnard Marcus, infact they have super human, empathetic being, as employees. Thank you so much. I am extremely grateful.

Dupe · 27 November 2025

★★★★★ 5/5

Google

My partner and I have recently been in the market for a new property since becoming a family of 3. We thought to try out the area as it is a closer commute to work and still within our budget. Unfortunately, we were unable to find a property that felt right for us however we did have a fantastic customer service experience with Thomas. He was polite, professional and no request was too much. He made the process feel easy and helped us with any questions or queries we had. Even though we were unable to find our home, I would highly recommend this agency if you are in the market for a new property.

Yasmin · 27 November 2025

★★★★★ 5/5

Google

We had a great experience with Darren Wild who secured our mortgage offer. Darren was always quick to respond, talked us through the entire process clearly and managed to fast track our offer! Very happy and recommend his services.

Hiba · 16 September 2025

★★★★★ 5/5

Google

Ekin is very good to help and very nice to answer all my questions, thanks

WAI · 10 April 2026

★★★★★ 5/5

Google

Very please with the level of service we received last Saturday. Specifically Ekin provided excellent service throughout. He was very kind, knowledgeable, and always willing to answer questions in detail. He even went above and beyond by finding my lost camera and keeping it safe until I could collect it. I’d highly recommend him to anyone looking for a reliable and professional agent.

Xiaoyan · 9 April 2026

★★★★★ 5/5

Google

Hands down Barnard Marcus have been the best estate agents I’ve ever met. Tyler Scales was a pleasure to meet and was not only very professional, courteous and knowledgable but was always willing to take that extra step to help us in securing our rental whether by phone or in person. Suzanne Seeley was also an absolute pleasure to meet and knew from the outset exactly what we were after. She has surpassed my expectations with her friendliness and expertise. I would 100% recommend them to anyone with their property needs.

Amna · 24 December 2023

★★★★★ 5/5

Google

We would like to take this opportunity to thank Suzanne & Tom for their hard work, assistance and advice relating to our flat in New Malden. They found us new tenants but also helped with the refurb works required before the tenants moved into the property. Suzanne & Tom went above and beyond and we would not hesitate to recommend to all our friends and family. Thank you so much and we look forward to working with you in the future.

Daniel · 24 December 2023

★★★★★ 5/5

Google

Barnard Marcus New Malden helped me sell my previous house and simultaneously buy another, during the period September 22 to March 23. My buyer, my seller and I were the only parties in the chain. Barnard Marcus did a fantastic job of holding the deal(s) together to leave all three parties content, in very difficult market circumstances (resulting from the Truss and Kwarteng budget). However, better communication during the sale progression about my buyer’s mortgage application / intentions would have much reduced the inevitable stress inherent in such transactions. Overall, I was very pleased; “All is well that ends well”.

Vijay · 24 December 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 5/5

Google

I found my next home with the help of estate agent Tom Glynne, who went above and beyond. He was an immense help, super quick and responsive, always keeping me informed every step of the way. Tom was professional and committed. I couldn’t have asked for better support, highly recommend!

Lara · 28 April 2025

★★★★★ 5/5

Google

Thank you Ekin for your help today very knowledgeable and professional highly recommended

Steve · 9 April 2026

★★★★★ 5/5

Google

We recently completed a purchase with the help of the Barnard Marcus team. It was a pleasant experience working with our sales agent, Ekin Ho, who guided us through the entire process, from the moment our offer was accepted to accommodating multiple surveys and the final completion. Both Ekin and Beccy are warm, responsive, and made the process very smooth. We would highly recommend them.

Silver · 16 March 2026

★★★★★ 5/5

Google

Excellent experience with Barnard Marcus New Malden. We were marketing through a competitor for a long duration and communication broke down and no offers were made. But we were so glad we made the switch to Barnard Marcus, Michael Jake and Serenah were fantastic - best team I have worked with in my years or buying and selling properties. I had multiple offers to chose from within a matter of weeks and with the help of Kecia in progression I had exchanged in 7 weeks! Very happy seller, 10/10 service would very strongly recommended.

Home · 24 November 2023

★★★★★ 1/5

Trustpilot

Misstated the law

Misstated the law, then tried to charge me for their mistake Barnard Marcus told me the Renters’ Rights Act 2025 imposed a blanket two month notice period on my tenancy, overriding the one month notice period already written into my contract, and that I therefore owed an extra month’s rent. This is simply wrong. The Act’s transitional provisions preserve a shorter notice period already agreed in an existing tenancy agreement; the two month figure is only the statutory minimum for tenancies created after the Act. This is confirmed by a parliamentary written answer (Matthew Pennycook MP) and by the NRLA’s own published guidance, both freely available to anyone who bothered to check before threatening a tenant with unwarranted charges. I raised this directly, in writing, with sources attached. Barnard Marcus did not correct themselves. They repeated the same incorrect position more than once, despite having been shown the actual legal basis for my notice period. At no point did they act as an advocate for me as their client’s tenant, or even as a neutral intermediary. I had to research the law myself, draft the correspondence myself, and hold my ground myself, while they added stress and manufactured a financial dispute that had no basis in law. If you are a tenant dealing with this agency, do not take what they tell you about your legal position at face value. Get it in writing, check it against the actual legislation, and be prepared to correct them yourself, because they will not do it for you. Their internal complaints team is just as useless. Estate agents to be beware of: Ella Hatton, Francesca Groome, Francesca Lewis, Zameer Rahman, Aaron Potter.

Miraya · 4 July 2026

★★★★★ 5/5

Google

We have been very lucky enough to have Tyler Scales from Barnard Marcus in New Malden. He has been extremely helpful and responsible in making sure that all the work is carried out effectively and smoothly. He is the best estate agent I have come across who truly wants to help people to ensure that their housing need is met. He has helped us out and found solutions when needed. May God bless you. Thank you so much once again for being so helpful and caring. I recommend Tyler Scales for excellent customer experience. Kindest regards Qurat

Qurat · 25 October 2023

★★★★★ 5/5

Google

We had a perfect experience with Tyler. He found us a well suited a place that was perfect for our needs and location. Moving can be a difficult process and Tyler was fast at responding and patient. Tyler provided us with the service that Barnard Marcus strives for.

Nat228? · 16 April 2025

★★★★★ 5/5

Google

Although we were not purchasing a property through Barnard Marcus, we engaged Darren Wild, their Mortgage Services Manager. We were immediately impressed by the comprehensive database he used to research the property we were initially interested in, one that was originally linked to Barnard Marcus. This capability gave us such confidence that we chose to work with Darren again when pursuing another property that had no connection to the agency. Darren’s extensive experience and prompt turnaround in assessing affordability were outstanding. At one point during our email correspondence, he remarked, “With that figure, I can comfortably work it out for you,” which reassured us that we had made the right choice in selecting him. His reputation clearly precedes him; even the vendor’s agent recognized his name and professionalism. When our originally planned solicitor was unable to provide both mortgage and remortgage services, Darren quickly recommended a trusted conveyancing firm and helped us secure a lender who could cover conveyancing costs, streamlining the entire process. We have even bumped into Darren on the street a few times, and his warm, humble smile each time reinforced our confidence despite the uncertainties of purchasing a home. Thank you, Darren, for your expertise and support, we couldn’t have asked for a better guide through this journey.

Young · 28 September 2025

★★★★★ 5/5

Google

I don’t normally leave reviews but the service offered at Barnard Marcus is so incredible that I’ve had to! As first time buyers, the whole process can be pretty stressful at the best of times, yet alone when your own solicitor pulls out! Ekin and Serena have been incredibly helpful at promptly resolving the issues so within 2 days we’re were back on track. They’re genuinely lovely people as well as being very accommodating, hardworking and knowledgeable. 0 complaints at all. Thank you!

Bethany · 28 September 2025

★★★★★ 5/5

Google

Tom Glynne has been assisting us with our letting and has been great. We have had a few challenges crop up with the let but throughout Tom has been accessible and attentive, and if he didn't know the answer, has consulted others. Can't fault the guy!

Nial · 16 April 2025

★★★★★ 5/5

Google

Getting our first rental in the UK was a bit tough, with some bumps along the way. But Tom really came through, working hard with everyone to fix things and help us move into our great new place in New Malden. He’s super quick to respond and answered all our questions in a clear, friendly way. Tom’s effort and support made the whole experience so much easier than we thought it would be. If you’re looking for a home in the area, I’d definitely tell you to reach out to him, you’ll be glad you did!

TTs · 16 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with Desmond Fernando from Barnard Marcus Estate Agents in New Malden for my mortgage needs. From the very beginning, Desmond showed unparalleled dedication and expertise. Navigating through the mortgage process can be a complex journey, but with Desmond, it was made smooth and hassle-free. He was there every step of the way, providing clear guidance and insightful advice. He took the time to understand my unique situation and worked diligently to find the best mortgage option that suited my needs. His professionalism, patience, and prompt responses are a testament to his commitment to customer satisfaction. I am very grateful for his tireless effort to ensure that everything was taken care of properly and on time. I highly recommend Desmond Fernando and the team at Barnard Marcus Estate Agents to anyone looking for comprehensive, personalized mortgage services. They certainly exceeded my expectations and I am confident they will do the same for you.

Rasiah · 27 July 2023

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on

Louis · 14 September 2026