Barnard Marcus New Malden reviews

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.

Customer · 25 March 2026

★★★★★ 5/5

Google

Desmond has been very professional and efficient throughout the whole process. Initially we had to sell the house to buy a bigger property half through in the process we lost the new property. But Desmond gave us fantastic alternative option to let out our existing property to buy a bigger property. Very happy with their service I have received so far and will certainly use his service going forward. Thank you Desmond for all your hard work to secure both mortgage offer and you made us updated and followed throughout journey . Great service and I will recommend him any day.PositiveProfessionalism

Rasiah · 22 June 2022

★★★★★ 5/5

Google

Cannot recommend Desmond Fernando's service enough. My husband and I were apprehensive about our upcoming re-mortgage, Desmond took the time to talk us through our options and make us feel much more confident about our choices. Desmond is proactive and reactive in the market and will go above and beyond to get you the best rates!

Sophie · 16 April 2024

★★★★★ 5/5

Google

Dear Tom glynne, I wanted to take a moment to express my deepest gratitude for all your hard work in helping me find the perfect property. Your professionalism, dedication, and attention to detail made the entire process smooth and stress-free. truly appreciate your patience in understanding my needs and your expert guidance throughout. Your knowledge of the market and your commitment to finding the right fit were invaluable. I couldn't have asked for a better agent.And I will recommend everyone to contact him. Thank you for going above and beyond to ensure everything was handled so efficiently. I am thrilled with my new home, and I owe it all to you. Warm regards, Mahrukh.

Mahrukh · 16 April 2025

★★★★★ 5/5

Google

We recently bought our first property with Barnard Marcus New Malden and I would like to thank Serenah for all the support during the process. She has been extremely supportive and responsive.

Elena · 16 April 2025

★★★★★ 5/5

Google

We are incredibly grateful for the outstanding support we received from Suzanne and Tom at Barnard Marcus in securing our new rental property. From the very beginning to signing contracts, they were extremely professional, approachable, and went above and beyond to ensure our needs were met, whilst ensuring a very smooth and easy process. Suzanne and Tom listened carefully to our requirements, kept us updated at every step, and made the entire process stress-free and efficient. Their hard work and efforts are evident and have made a huge difference, and we couldn't be happier with our experience and outcome. Thank you so much for helping our family find a place to call home! For anyone looking to rent, we can’t recommend Barnard Marcus enough! We have been with them in the past and have also rented with other agencies and there is definitely a massive difference between them and others. Barnard Marcus goes above and beyond to support you. Suzanne and Tom genuinely care about their tenants and will try their best to support you every step of the way! Hamad & Amel

Amel · 16 April 2025

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 5/5

Google

Tom Glynne has been absolutely brilliant assisting me in finding a new rental. Extremely efficient, diligent and trustworthy, providing excellent communication all throughout the process. Thank you!

Randi · 16 April 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Google

Jake came around. look thoroughly throughout the property. gave me an in-depth assessment and answered all my questions. very patient man. had to reschedule twice due to personal circumstances. he was totally understanding. told me all the people i need to get in contact with in order to bring it up to code to make the sale. he also left me with a pamphlet and papers explaining more about the services they offer and estimates

Tadhg · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Google

We have just secured a new flat with Barnard Marcus and the process has been brilliant. Tyler has been so professional and helpful during the whole process and very communicative throughout. Different deposit options offered make renting more accessible which was very appreciated. Would recommend Barnard Marcus to other renters.

Megan · 16 April 2024

★★★★★ 5/5

Google

Excellent experience with Serenah and the team who have been very helpful and diligent throughout the entire process. Communication was always clear and timely. highly recommend!

Adrian · 16 April 2025

★★★★★ 5/5

Google

Great Letting company, very swift and helpful. Tyler was really helpful and very informative about the property we have just secured. Very responsive with anything we needed and did all he could to get us the right information. Honest as well which is something you need in this industry

Maada · 16 April 2024

★★★★★ 5/5

Google

Tom made my experience of finding a new rental property super easy and painless! He was polite, patient and made sure I understood everything!

Kayley · 16 April 2025

★★★★★ 5/5

Google

I had an amazing experience with Barnard Marcus, they were very helpful and always happy to answer any questions. I would definitely recommend them for anyone looking to find a property to rent! I would also recommend Suzanne who is their Senior Lettings Negotiator, she was very helpful, professional and very quick and happy to respond to any questions or concerns. A very big thank you to her and the team at New Malden who made the process easy and so much more stress free. Many thanks!

Hamad · 22 June 2020

★★★★★ 5/5

Google

I bought a house recently where Barnard Marcus we're acting for the seller and we dealt with Tom Peare. Everything was done to a high level and professionally. We arranged a couple of last minute viewings to show our family and they were very accomodating. We had an unrelated issue following bad advice from a mortgage broker which delayed things our end. Tom was very good in reassuring the sellers during this time. The whole process from registration to completion went as well as it could have and I valued the honesty of Tom and any contacts with Barnard Marcus in general.

Owen · 22 June 2020

★★★★★ 5/5

Google

We recommend selling your property with Barnard Marcus in New Malden. Tom and Michael were excellent in getting viewings and keeping us up to date. Despite difficult market conditions and when we felt like giving up Tom managed to go that extra mile and got us a first time buyer!. We have just exchanged and the team have helped us over all the different stages of the sale. They are all professional, friendly and always happy to help. Thank you all.

Valerie · 22 June 2020

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 1/5

Google

Avoid Barnard Marcus in New Malden! They not only had poor communication but mismanaged the sale of my house and it fell through. In particular Micheal was a nightmare, I ended up changing to a different estate agent who sold my house within 6 mths.

Jayden · 16 April 2024