Trusted Agent profile · New Malden
★★★★★
729 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.1 out of 5 across 729 reviews on two platforms, including 243 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleThe agency was great, we dealt mostly with Tom and then Kecia. They were both very professional, lovely people, very genuine. They were very prompt in our requests for information, and pulled out all the stops to get the purchased completed. A very professional agency and I would highly recommend.
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
GoogleTHe sales department helped me buy my first home and where always on hand with any queries I had.
Hello Conna, Thank you so much for taking the time to leave us a five-star review, we really appreciate it!
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
5/5
GoogleBernard Marcus sold our house in 2017 .. I would highly recommend them. The staff are so lovely they made selling the house so much easier than we ever expected it to be. They kept us up to date with everything and nothing seemed to much for them.
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
5/5
GoogleExcellent, efficient, and friendly service from start to finish. Highly recommended
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
5/5
GoogleRecently purchased my first property through these guys and the service was great. They made the process easy and straightforward and the mortgage advisor found me an exclusive rate that my own bank wasn’t even able to offer me. Would highly recommend and use again!
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
5/5
GoogleWe have moved twice now with Barnard Marcus in New Malden and on both occasions they have been exceptional, in terms of getting the right buyers through the door, negotiating the deal and basically making the whole process run smoothly - thank you
5/5
GoogleI purchased a lovely house very quickly, which was all down to Tom negotiating a great deal for me. He and the team are always very helpful with any queries and I would recommend them if you are thinking of selling your property.
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
1/5
TrustpilotOne of the worst estate agencies to…
One of the worst estate agencies to ever do it. No care whatsoever for the tenants, just money-grabbers.
5/5
TrustpilotFantastic staff
Fantastic staff, great communication throughout the whole process. Would definitely use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's New Malden office has 729 reviews across two platforms: 243 on Google, 486 on Trustpilot (across the whole business).
Barnard Marcus New Malden is rated 3.1 out of 5 across all 729 reviews, and 4.5 out of 5 on Google from 243 reviews.
Barnard Marcus New Malden, 46-48, High Street, New Malden, KT3 4EZ.
