Trusted Agent profile · New Malden
★★★★★
729 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.1 out of 5 across 729 reviews on two platforms, including 243 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
GoogleI made an offer via email of a property in New Malden with this branch with agent Jake Harvey . He called me after my first offer rejected by vendor, he was so rude and aggressive and was telling me i had redicoules offer and wasting his time , I was in shock , so rude and unprofessional and impolite agent I have ever seen .
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
4/5
GoogleBarnard Marcus were very efficient at selling my house and negotiating my purchase. The follow up action wasn't always so good - a lack of information at times - but to be fair, this was during lockdown. But I managed to move house at the start of July 2020 (which didn't sound possible at one time) so I have no complaints.PositiveProfessionalism
4/5
GoogleTom was very helpful and kept us up to date on the progress of our sale.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
5/5
GoogleI have no complaints. I dealt with both Michael and Tom at the New Malden branch and they were both very friendly, helpful and professional throughout the whole process!
Hello Joe, Thank you for posting a 5-star review for our New Malden branch. Great to hear that Tom, Michael and the team were helpful throughout and if there's anything further you require, please don't hesitate to get in touch with us.
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
1/5
Googletrust your surveyor , the agent cares only about selling, they had poor communication, convinced me not to believe the survey report, and I ended up with a house full of damp and a boiler that is faulty
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's New Malden office has 729 reviews across two platforms: 243 on Google, 486 on Trustpilot (across the whole business).
Barnard Marcus New Malden is rated 3.1 out of 5 across all 729 reviews, and 4.5 out of 5 on Google from 243 reviews.
Barnard Marcus New Malden, 46-48, High Street, New Malden, KT3 4EZ.
