Barnard Marcus New Malden reviews

★★★★★ 1/5

Trustpilot

DISHONEST in the extreme

I am so angry with my experience. Bought a property via auction at the end of July. Was unable to view the property beforehand nor did I receive a call from Barnard Marcus to tell me I had won the property. I got my solicitor to do all the searches and liaise with the seller's solicitor and arranged my mortgage and valuation only to receive a phone call tonight (6pm on Friday), seven weeks after the auction to tell me that the seller has had a higher offer and will I increase my offer? I find out that all the properties that "sold" in the auction have been re-listed for sale via rightmove etc and it appears the seller had no intention of following through with the auction. Exclusive / Barnard Marcus have said I will not receive money back for expenses I have incurred. This place is extremely unprofessional and take no responsibility.

Strength · 13 September 2019

★★★★★ 1/5

Trustpilot

Cannot be trusted!

Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!

Keisha · 9 September 2019

★★★★★ 5/5

Google

Very proffesional, helpful and understanding. They are working hard to find a genuine buyer for our flat. We feel confident Barnard Marcus will achieve, we have to be patient, flats are not selling as fast as previous years, but I'm sure the apepetie for purchasing flats will pick up, Barnard marcus are working extremely hard for us.

Sally · 22 June 2023

★★★★★ 5/5

Google

All of the team at Barnard Marcus were brilliant at every stage of our sale and ongoing purchase. Easy to deal with but highly professional, efficient but very thorough. Probably their unique selling point is that they are so proactive in making sure constant progress is made; people get contacted, information exchanged and if necessary they will chase and harass anyone who is slacking, which ultimately ensures that things actually get done, essential when dealing with the legal side of buying and selling property. I would certainly recommend them to anyone wishing to buy or sell property in future as they have helped massively with one of the most difficult, stressful and expensive experiences you are every likely to go through!

Dominic · 23 June 2019

★★★★★ 5/5

Google

From my first initial inquiry with Barnard Marcus to finally completing on the sale of the property (a process which literally only took 2 months from start to finish) I absolutely could not fault their service. The house was on the market for approx 10 days when Tom suggested we should maybe lower the price just a bit - superb advice as I then received 2 offers within 24 hours! All the staff were friendly, polite and extremely helpful and I was never once made to feel that I was a nuisance with any of the numerous questions I had for them. In fact, I would happily say that they all went above & beyond what I expected from them & I wouldn't hesitate to use their services again.

Lorraine · 23 June 2019

★★★★★ 1/5

Trustpilot

Abysmal service - avoid like the plague

Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!

Brendan · 17 May 2019

★★★★★ 1/5

Trustpilot

Avoid!

Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.

Claire · 26 April 2019

★★★★★ 1/5

Trustpilot

Rude

Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.

Jenny · 25 April 2019

★★★★★ 5/5

Google

It was great having Tom Peare help us with our sale. He really put in a lot of extra effort working with the entire chain to ensure completion. He kept us informed and made sure things moved forward. I would highly recommend him to anyone.

Sean · 22 June 2020

★★★★★ 1/5

Trustpilot

Poor service and bordering on illegal behaviours

I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.

Aisling · 19 February 2019

★★★★★ 5/5

Google

Barnard Marcus facilitated the purchase of our first home, they were good communicators and finished the process off cleanly and effectively. I'd recommend Michael L and Mark as great representatives of the company.

Willeh · 23 June 2018

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019

★★★★★ 5/5

Trustpilot

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf

Sadaf · 15 April 2024

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!! Avoid at all costs!!

I should have read the reviews here before engaging with this dubious estate agents - specifically the branch in Chiswick. I am the landlord of a property they let in July on a "find tenant only" basis. The agreement was for me to keep the tenant's deposit. Well, it is one month exactly today since they collected the all the funds from the tenants and I still have not seen the full amont in my account, they are still retaining more than £2000 of it. Its such an unethical bunch of individuals who constantly lie by email, phone and even face to face. The branch manager is probably the worst of the lot. He keeps blaming the delay on the accounts team and he claims he does not know why they are not executing the payment and he will follow up... its just absolutely ridiculous! its plain obvious that they just want to retain the capital for as long as possible to use it as working capital and improve cash flows, and they simply do not give peanuts about the clients and have zero consideration of the payment commitments they may have. Absolutely outrageous! PLEASE DO NOT USE THIS ESTATE AGENT AT ALL... real bloodsuckers!

AL · 21 August 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 5/5

Google

The team at Barnard Marcus was very efficient, professional and friendly, making selling our home to move abroad considerably less stressful as a result. I greatly appreciated how prompt they were at getting back to me about any queries I had, and they were proactive at keeping me updated throughout. Their portal was easy to use to upload document etc and the solicitor they recommended was excellent too.PositiveResponsiveness, Quality, Professionalism, Value

Philippe · 25 August 2021

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

Overseas landlord with barnard marcus…

Overseas landlord with barnard marcus so hard to change agents at a distance. They are awful, they are slow to deal with any property issues, tell me the tenant is not responding, tell the tenant I am not replying. Fortunately the tenant and I contact each other so catch them out on lies.Do not trust them with your rental property

Sam · 13 January 2023

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Google

For me I felt that I received a really bespoke service. They dealt with the selling of my house and the purchase. All the staff made me feel well looked after. Tom Peare, in particular, looked after me all the way through the process and as it was the first time I had done this on my own that was invaluable and appreciated. The Sales Progression team, in particular, Kecia felt like a friend. Well done Barnard Marcus.

Christine · 23 June 2019