Trusted Agent profile · New Malden
★★★★★
759 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.2 out of 5 across 759 reviews on two platforms, including 273 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleI only meet Tom who was a delight and very professional. I will contact them in the future for any rentals i am interested in. Keep up the good work Tom.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDealt with east sheen branch
Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin
1/5
TrustpilotNEVER AGAIN! IM HURT
I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.
5/5
TrustpilotFantastic service from wallington branch.
I cannot fault my experience. I have bought a property and subsequently sold a property with the wallington branch. I was so impressed with them whilst buying they were an obvious choice to sell it again. I felt looked after throughout the process and it felt very personal and friendly. Gemma, Alex and Katie (in sales progression) in particular have seriously looked after me and I am very thankful. There communication and professionalism cannot be faulted. I really enjoyed the process with them and I genuinely think without them the process would have been even longer, my solicitors were .... not fantastic and the team helped managed all parts of the chain making sure things were in order. If you want a friendly, personal, professional company I couldn't recommend them more highly.
5/5
GoogleHad a great experience with a young man by the name of Tom. I have recommended him to family to use!
Many thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks to Desmond Fernando, our mortgage advisor based in New Malden branch! He is very professional, helpful and very quick to respond to any questions. Highly recommended!
1/5
TrustpilotI was interested in one of their auctions…
I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...
1/5
TrustpilotUnfortunately I didn't do my research
Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.
1/5
Trustpilotno phone call to cancel
so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬
1/5
TrustpilotI honestly don't know why anyone would choose to use this Estate Agent!
In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.
5/5
GoogleI dealt with Suzanne at Barnard Marcus New Malden lettings and found her to be utterly charming as well as on the ball! Suzanne successfully let my flat and I couldn't be happier.PositiveProfessionalism
1/5
GoogleNew Malden branch: Experience dealing with a sale from a buyers perspective. Aaron and Serenah are slow to send and follow up with the Credas link, swift to blame the client in their delay to complete the necessary paper work for the seller, unapologetic in their failings, lack customer care and are solely driven to their own agenda. Jake clearly lacks oversight of his own staff and will always side with his team than to investigate their own short comings. Always two sides to every story Jake!NegativeQuality, Professionalism, Value
1/5
GoogleBy far the worst agency in New Malden and surrounding areas. As a buyer it is incredibly frustrating to waste time calling the office to find out the property was under offer or sold months ago! Just a few examples include 3 bed on Myrtle Grove, 3 bed semi on Glebe Gardens - both of these were being marketed online well after they sold - note that the listings did not even state under offer or sold STC like a honest agency would. Instead I would be told the property was sold and put onto multiple mailing lists despite my clear instructions to exclude new builds and flats. I am gathering evidence to submit a complaint, terrible online behavior from such a large chain of estate agents. If anyone has further evidence please do contact me.NegativeResponsiveness, Professionalism
1/5
Google6 years ago viewed some properties, and since then CANNOT get them to take me off their contact list, I get unwanted phone calls and texts, despite having spoken to their annoying call centre people, emailed them more than once to say PLEASE STOP. If I was selling or buying I would never use them because of this, there are plenty of estate agents.
5/5
TrustpilotDaniel Hadley was very helpful the…
Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.
5/5
Googlethanks so much especially tom. he was a star helping us view a few properties. very professional and knowledgeable
Thank you for your amazing 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotPurchasing my first property with the…
Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.
1/5
TrustpilotAbsolutely appalling service - do not engage unless you want to be harrassed!
Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!
1/5
TrustpilotDefinitely not the right estate agent !!
Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !
5/5
GoogleMet Tom a couple of weeks ago for a viewing and he was very thorough to my needs
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey simply lie in the ads
They simply lie in the ads! I've just "viewed" a house that I didn't even enter because the ad said that the property had a off street parking, but on site it turned out to be a nasty lie. Terrible practice by this company, they just wasted my time!
1/5
TrustpilotDon’t go near this company
I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them
5/5
TrustpilotExcellent Mortgage Advice Services
We recently bought a house, though not from Barnard Marcus, but got connected with their Mortgage Advisor - Monika Werchlewska. She is truly a gem of a person. True to her word, she helped us through to the end of our house purchase. She helped us with not just the mortgage but even to negotiate other aspects of buying a house. She is very knowledgeable and super helpful and friendly person. She helped us understand various aspects to be mindful of while buying a house and got our mortgage approved within 4 days. Highly recommend getting in touch with her if you are looking to buying a house.
1/5
TrustpilotWorst estate agent i dealt with
I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.
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