Trusted Agent profile · New Malden
★★★★★
759 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.2 out of 5 across 759 reviews on two platforms, including 273 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
1/5
TrustpilotIllegally force you into using their mortgage services (Connells)
Careful - Barnard Marcus will try to bully you into using their mortgage broker (Connells, which is part of the same group of companies). They said that if we did not, we would lose the house we were trying to buy. The mortgage broker we ended up accepting was horrific, gave us advice which was negligent and was just so horrible to deal with. Absolute racket. They should be investigated by the police.
5/5
GoogleWe have just used Barnard Marcus New Malden for the sale of our late mother's house. From valuation to the exchange the whole team have been first rate & professional. We achieved a good price and found three good offers on the open day. I found they always responded quickly to my emails and kept in touch with us and our buyers as the probate progressed. I wouldn't hesitate to recommend them.
1/5
TrustpilotNightmare. Many years ago I used Barnard Marcus as…
Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.
1/5
TrustpilotAvoid like the plague!!!
As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
5/5
GoogleHad a really smooth and easy process with Tyler from Barnard Marcus New Malden, everything was carried out quickly and he offered speedy responses to any questions or queries I had. 100% recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery disorganised, poor customer service and communication …
Very disorganised and don’t have their customers best interest at heart. Takes them ages to arrange a viewing ( after passing you around to number of staff) then they don’t turn up for the viewing. Have no respect for customers and don’t keep their arrangements with customers. We waited 35 minutes outside a house for a viewing that we had arranged in advance and the agent (Shahed/Shad) didn’t show up, didn’t even bother to contact us. We kept calling the office and emailed them but nobody answered. This is unacceptable and unprofessional. Very poor customer service and communication. How sellers and buyers can trust such a company! You guys should really review your standards and up your game in this competitive market.
1/5
TrustpilotGo somewhere else
I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..
1/5
TrustpilotAbsolutely useless!!
Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!
1/5
TrustpilotAdvertising woodland as open land while it's is private property
I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately
1/5
TrustpilotHow this is still running is beyond me
This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.
1/5
TrustpilotThe agent was extremely bad and the house in poor conditions
The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.
5/5
GoogleI would highly recommend Barnard Marcus in New Malden. Tom Peare has dealt with my sale from start to finish. He was extremely professional, enthusiastic and has kept me informed throughout the process. He was very proactive and followed through to ensure that all parties were on track to exchange on time. Would definitely use them again.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleI was looking for a flat and Tyler assisted me and would suggest different properties and locations with some outside the box thinking. I really appreciated the effort and care
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDesmond is extremely professional and calm. He is very frank in his explantion about the products available in the Market.
5/5
TrustpilotI couldn’t rate Zuzanna Kubani highly enough!
Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.
1/5
TrustpilotCompletely Awful People
After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.
1/5
TrustpilotProbably one of the worst estate agents…
Probably one of the worst estate agents in the UK. They are pushy and fast when trying to rent you a property, but once that is done they literally ghost you and never reply back. After more than a year renting, they never sent an inventory of the flat, the flat was originally delivered extremely dirty and they didn't care and they never reply their emails unless there are payments involved. They just don't care. If possible, avoid.
1/5
TrustpilotCallum Glenn Barnard Marcus Auctions
I emailed and later telephoned and left a message, I was interested in 6 lots for our btl portfolio, Unfortunately Callum Glenn could not be bothered to return the call.So we continue to use Savills and other auction houses! When it comes time for us to sell .. guess who we won’t be instructing!!!
5/5
TrustpilotExcellent service
Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.
5/5
TrustpilotI put a house for sale through Barnard…
I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again
1/5
Trustpilotjust wanted to write a few words about…
just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.
5/5
GoogleI received a high quality and professional service regarding apartment rental from Bernard Marcus. Taylor and Suzanne have always been customer focused and caring towards me. I thank them again.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Trustpilotthank you so much Mr. Jakub
5/5
GoogleReally great agency and Suzanne was so helpful thank you!
Hello Jacqueline, Thank you so much for taking the time to leave us a five-star review, we really appreciate it!
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