Trusted Agent profile · New Malden
★★★★★
760 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.2 out of 5 across 760 reviews on two platforms, including 273 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
5/5
GoogleAfter several months of searching for a property, it was refreshing to finally meet both Tyler and Suzanne who offered a friendly and human approach to a difficult rental housing market. I have found both to be professional and to offer a high level of customer service.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
5/5
GoogleThank you barnard marcus for helping with our home renting process tyler is amazing and very helpful
Thank you for leaving us your superb 5* review Akash. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotIncompetent Michael at Barnard Marcus New Malden…
Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleWe had a very difficult selling process but Michael,Jake and Kecia were absolutely brilliant. They were very patient and helped us eventually get over the line. I cannot recommend them enough. Thanks to all of them.
4/5
GoogleTom Glynne assisted me with my property journey. A great man, efficient, quick responses and went out his way to help me. Although I didn't find a property that suited me, he definitely stood out. Ask for Tom everyone!!
Marcelle it’s really lovely to read another review . Many thanks, Lucy, Customer Relations.
5/5
GoogleWe recently sold our house through Barnard Marcus in New Malden, and were extremely satisfied with the quality of service - we mostly dealt with Tom, Kecia and Phil, both of whom were very responsive and helpful throughout the process, and would certainly recommend them to anyone looking to buy or sell a home in the New Malden area.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
GoogleWe had a great service from Desmond, throughout the whole process updated everything very clearly, wrapped up the whole application in 5 hours and did the whole application after hours at 11pm. I will recommend Desmond to my family and friends any day.
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
5/5
GoogleHAPPY CUSTOMER WHO IS ANNOUNCING THAT MBE REWARD GOES TO MR DESMOND FERNANDO FOR HIS EXTRAORDINARY SERVICE,WHAT A GREAT SERVICE FROM DESMOND FERNANDO ABSOLUTE LEGEND HE SHOULD GET A MBE FOR HIS SERVICE,GENUINELY THE COOLEST MORTGAGE ADVISOR IN THE UK,GENUINELY WORTH TO CONTACT AND JUST TO HAVE CHAT WITH THIS GUY,IN MY OPINION I'M PRETTY SURE YOU WON'T GET DISAPPOINTED A ONE BIT, FOR ME HE WENT THROUGH THE APPLICATION IN A VERY METHODICAL WAY AND EXPLAINED CLEARLY HOW THE PROCESS IS GOING TO WORK,WITH IN A DAY WE GOT MORTGAGE OFFER CAME TO MY MAIL WITH ONE OF THE WELL KNOWN BANK IN THE UK,HE'S EXCELLENT AND VERY KNOWLEDGEABLE ADVISOR WHO IS FULL OF IDEAS,TRICKS AND ANALOGIES THAT HELP YOU TO GET GOOD MORTGAGE FOR YOUR DREAM HOUSE, NOT ONLY WILL DESMOND HELP YOU TO GET MORTGAGE AND LEAVE YOU WITH SOME WORDS OF WISDOM FOR HOW TO SAVE YOUR HOUSE FOR FUTURE SUCH AS LIFE AND CRITICAL INSURANCE,HE IS ALSO A GREAT HUMAN BEING BRIMMING WITH PATIENCE,HUMOUR AND KINDNESS. ALL THE BEST! THANK YOU DESMOND SIR!
5/5
GoogleSerenah and the team at Barnard Marcus New Malden, have been great from start to finish in helping me sell my flat, always friendly and helpful with great knowledge. Would highly recommend.
5/5
GoogleSelling a house is a complex process that involves many different aspects, we are pleased to have Serenah Oliver from the New Malden Team to offer us great service which made all the difference. From the initial stages of searching for a property to contacting effectively to potential sellers, Serenah Oliver from the New Malden Team has provided a top-notch services which help us to navigate every step of the way. With the right support from the New Malden Team ,we find a ideal property at Beechcroft Avenue. Thanks. - William & Sissi
5/5
GoogleBarnard Marcus have provided an excellent service in selling my late uncle's house. Unbeknown to me, my uncle had not looked after the house and was in a shocking state. However, the sales team at Barnard Marcus advertised the house in the best way possible and a buyer came forward. The Team have been extremely helpful over these past 8 months and have been eager to help when I've needed information. Selling my late uncle's house has been a challenging task, but I've felt very much in safe hands. I recommend Barnard Marcus to anyone.
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
5/5
GoogleExcellent service from the team at Barnard Marcus in new Malden - in particular Kecia and Michael but thanks also to Serenah and Jake. Despite an early setback with an unscrupulous buyer, we got the sale over the line to a lovely couple as new owners. Thanks, Guys!
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