Trusted Agent profile · New Malden
★★★★★
759 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.2 out of 5 across 759 reviews on two platforms, including 273 Google reviews rated 4.5.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
5/5
GoogleTom was wonderful to work with, he made himself available throughout the process of buying our first home. Highly recommended.
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
GoogleI’m very happy with the service provided by Desmond and his team. He’s been very helpful since the beginning and would respond to my emails and phone calls within no time.
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
5/5
GoogleI arranged my mortgage through Demond Fernando, the Sr. Mortgage Services Manager, and can thoroughly recommend its services. He is professional, thorough and communicated with me every step of the way throughout the process.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleHad been for a viewing with my brother for our first property. Although circumstances have now changed, I would not hesitate to use Barnard Marcus and the agent Tom, for anything in the future
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big shout to Desmond Fernando who I've been working with for the last six months in a number of transactions and it has been great. He has given me advice on various products, provided clear and precise information.. he has answered all my questions and has been very efficient and responsive throughout the process. Highly recommended.
Hi there, thank you so much for the 5* review! It's great to hear Desmond Fernando has been great and given you advise, provided clear and precise information. If you ever require anything else from our team, we will be more than happy to help
1/5
TrustpilotShame on you nicole from north finchley…
Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.
5/5
GoogleI wanted to share how pleased we were with the service provided by Desmond from Barnard Marcus Estate Agents in New Malden. He was professional and helpful throughout the entire mortgage application …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotThank you Deejay Sullivan
Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.
5/5
GoogleBarnard Marcus, New Malden were great, they worked hard to sell my mother's flat, kept me updated and staff were very pleasant. I don't generally have a very high opinion of estate agents I'm afraid but I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGood experience .
I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.
1/5
TrustpilotThe worst experience really traumatic for our whole family
My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.
1/5
TrustpilotPlease avoid !!!
Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!
1/5
TrustpilotWould be a zero if allowed - totally dishonest
Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.
1/5
TrustpilotBarnard Marcus managed a rental…
Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal
1/5
TrustpilotBarnard Marcus at south croydon took an…
Barnard Marcus at south croydon took an holding deposit and told us to wait for a month as the landlord is doing some renovation for the apartments and at the end of the month they said they will give us the key to the flat and they said everything is confirmed on the 30th they inform us that the landlord has not responded to them and then they give stories stating that the landlord placed the advertisement in a different website and has given the property to someone else how can they be so careless and not inform us anything for a month and take the money I am really not sure worst ever agencies
1/5
GoogleVery disappointed with the service provided. Have been expressing interest in a property for months and kept getting told the owner cannot sell currently to then finding out the property had been sold. When I asked for an explanation, none was given. Disrespectful to say the least and a very disorganised team.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
TrustpilotThank you to Tamesha because although…
Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.
5/5
GoogleThe best service I experience from a lettings agency. Suzanne and Tom have been brilliant from the viewings till the moving in period. If I have any question or concern regarding the property, they respond so quick. 6/5 rating.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
TrustpilotWorst agency ever
This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
5/5
GoogleAmazingly helpful and highly professional approach!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA really great, positive and effective bunch of people at the New Malden Barnard Marcus branch!
We purchased a property through Serenah at the New Malden Barnard Marcus branch and could not have wished for a better experience.
5/5
TrustpilotLewis Gilder is the most honest and…
Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!
1/5
TrustpilotFlat given in disgusting conditions
I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.
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