5/5
GoogleI dealt with Suzanne at Barnard Marcus New Malden lettings and found her to be utterly charming as well as on the ball! Suzanne successfully let my flat and I couldn't be happier.PositiveProfessionalism
Trusted Agent profile · New Malden
Barnard Marcus New Malden reviews
★★★★★
759 reviews across 2 platforms
46-48, High Street, New Malden, KT3 4EZ
Barnard Marcus's office in New Malden, at 46-48, is rated 3.2 out of 5 across 759 reviews on two platforms, including 273 Google reviews rated 4.5.
Reviews
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
Google5/5
GoogleProfessional and efficient, Tyler shows his qualities by understanding people, understanding the need, understanding the budget....always available and always clear and honest, amazing lettings agent
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMUST AVOID this agent
MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.
5/5
TrustpilotOur agent Dagmara is simply the best! Highly recommend
I must say our agent Dagmara every step of the way has been exemplary- she put us first as the client and was extremely patient whilst we found our perfect home to move to. She kept our buyer interested and stayed in communication with us, without pushing us hard, we got the sense she actually cared about what we wanted and needed instead of just making a sale. Very effective service from start to completion. Thank you so much, I highly recommend you guys.
1/5
TrustpilotRental
I don't normally leave reviews but this time I had too.Found a flat online. I was told the landlord was looking for a long let and good tenants. Was in Italy at the time so couldn't see the place other than what's app videos I was also told parking was available.We got a unfurnished flat. Moved in on the 1st Jan 2021. On the 12th Jan 2021 had calls from another agent. Who had the property for sale. Asking to do viewings during lock down and covid.We asked Barnard Marcus if the landlord wanted to sell, the agent said no.The landlord had viewing since November 2020. (I'm sure Barnard Marcus was aware of these)I wish Barnard Marcus had been honest with us from the get go.So only do we have no parking and was lied to about that. We also have to move out in 6 months. The place was unfurnished, so we spent 6k on furniture had to pay 6 months rent up front. (12k) Had lots of issues of with the flat. A month later its finally being looked into (property management is not very good).At the end of the day, we would have been happy if we found a place with a long let with parking. But at the end of the day nobody likes being lied to. Moving forward we will be triple checking everything with our next place as we don't want to be in this position again.
1/5
Trustpilotdisgusting and unprofessional
I viewed a flat with them and they asked for holding deposit! just to put my offer forward to the landlord!!!! and they said we will refund you if the landlord did not accept your offer. Now imagine this could be 10 days of my time wasting if the answer was no. I decided to not to that BUT this is a total lose for the landlords because my offer could have been accepted if that landlord was aware but never been put forward. I would not wanted that if I was a landlord.
1/5
TrustpilotVery unprofessional
Very unprofessional. Letted a property through them, had issues with people randomly accessing the property, scheduling viewings without even asking. Absolutely useless at doing any sort of repairs. Still waiting about 6 months for the intercom to be fixed.Currently, the boiler is broken so I don't have hot water or heating and it is 0 degrees - tried contacting them multiple times but they just don't care. In the 13 years I have rented in the UK, I have near had to deal with such incompetence...
1/5
TrustpilotThe worst agency I ever had to deal…
The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..
5/5
TrustpilotEarl’s Court Branch
A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.
1/5
Trustpilotvery unprofessional -cannot be trusted
very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before
1/5
Trustpilot100% INCOMPETENCE. Best score ever!!
In a scale from 0 to 10 (zero the worst), I have to give BM ZERO for 3 reasons:At the beginning of tenancy BM left me outside the flat for hours because the contract was not signed (when it should have been already signed. I signed the 9/7 and I had to access the flat the 21/7),BM never provided me the calculations and timely infos in order to pay the rent increases for inflations,and now BM cannot handle the end of tenancy professionally (meaning they didnt send me the calc for the last partial month, and I am waiting the deposit refund (already approved 100%) since 1 month. BM has 3 tasks (when it comes to relations with tenants) and they failed miserably on all 3.
5/5
TrustpilotProfessional and proactive
Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.
5/5
TrustpilotBen is an amazing agent
Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.
1/5
TrustpilotI called to enquire about a listing on…
I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.
1/5
TrustpilotSo this is why real estate agents have a bad name...
I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.
2/5
TrustpilotThe feltham branch are very goof at…
The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.
1/5
TrustpilotSold my house through this agency
Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon
5/5
TrustpilotI sold my property with Barnard Marcus…
I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair
1/5
TrustpilotBarnard Marcus Earls Court
Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!
1/5
TrustpilotTHE WORST OF THE WORST
THE WORST OF THE WORST! Left my mum and my little brother homeless! A holding deposit was placed on a rental property and she was promised that everything was going smoothly and that she needn't worry and that she can sign the contract the day before. 4 days prior to proposed check in date they called and said the property is no longer available as the tenants are not moving out and they have been problematic in the past and did not move out 3 months prior. WHY would they withhold such vital information??? Let alone re-market this property and lie to her? Whilst there isn't a legal leg to stand on they should have some moral compass! My mum has then had to seek an extremely expensive/unaffordable short term let to avoid homelessness and Barnard Marcus are refusing to at least cover the fraction of the costs incurred as they could not offer an alternative rented property. I am appalled, angered and trust this company to be held accountable for the misactions. This is the Earslfield Barnard Marcus Branch.
1/5
TrustpilotVery poor.
Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.
1/5
TrustpilotIncompetent
I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.
1/5
TrustpilotThe experience is beyond horrible
I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!
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