Every review we hold for the New Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service, and experts in the industry
I have and am still dealing with Retirement Home Search to sell and buy multiple units across the UK. the whole team is incredibly professional and knowledgeable. Rachel Hazell, Millie Laker, Carla Bartlett, Mandy Abbott, Charlotte Harvey & Jordan Joice just to name a few, they are all a credit to the company and the reason we continue to send business to them.
J · 28 August 2024
Agent replied · 25 October 2024
Hi J, we really appreciate you leaving a review for the team. If you have any further queries during your property search, please do not hesitate to let us know. We'll be happy to help!
★★★★★ 5/5
TrustpilotExcellent professional service
We received excellent service from Mandy Bolwell and without her would have struggled to complete as efficiently.
Mr · 23 January 2026
Agent replied · 20 March 2026
Hi Brian! It's great to hear that Mandy was not only able to help you achieve a sale on the property, but assist you all the way to an efficient completion. Thank you so much for your 5 star review of our service!
★★★★★ 5/5
TrustpilotI made contact with Mandy Abbot after…
I made contact with Mandy Abbot after the previous estate failed to really introduce any one.
Customer · 24 January 2026
Agent replied · 20 March 2026
Thank you so much for taking the time to leave this 5 star review! We're delighted Mandy was able to successfully market and sell the property for you, and that our dedicated sales progressor Debbie was able to smoothly assist the sale to completion. It really demonstrates the benefit of choosing a specialist retirement sales team!
★★★★★ 5/5
TrustpilotI was on my own and feeling…
I was on my own and feeling overwhelmed, but Rachel Hazel was really helpful and gave some excellent advice which helped me to look at more options.
Annie · 17 April 2025
★★★★★ 5/5
TrustpilotAlthough the journey to sell my home…
Although the journey to sell my home has only begun, Rachel (property consultant) has been a gentle and consistent support - offering appropriate advice, guidance and quick response to my queries.I greatly appreciate the service I have received so far, and feel more comfortable of a positive outcome than I did when I decided to work with Retirement Home Search.
Jax · 6 August 2024
Agent replied · 25 October 2024
Hi Jax, thank you for taking the time to leave a review for Rachel and choosing us to assist you with the sale of your home. If you have any further questions, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotMandy Abbot our contact point was very…
Mandy Abbot our contact point was very helpful and efficient.
Donald · 20 January 2026
Agent replied · 22 January 2026
Thank you Donald for your 5 star review! Mandy Abbott has spent years in retirement property sales and we're so pleased she was able to help you.
★★★★★ 5/5
TrustpilotAccurate
Accurate, always listening , email ans call are on time.
Bozhana · 20 January 2026
Agent replied · 22 January 2026
Hi Bozhana! Thank you so much for your 5 star review of the service you received. Mandy Abbott and the team pride themselves on acting promptly and getting things right - we're so happy this was your experience!
★★★★★ 5/5
TrustpilotVery helpful and professional.
Karen · 2 March 2026
Agent replied · 20 March 2026
Thanks Karen! Charlotte Harvey, your Property Consultant, was delighted to help you with your retirement property purchase. We wish you much happiness in your new home!
★★★★★ 5/5
TrustpilotRetirement purchasing / selling
Very nice people who are very pleasant, kind, sympathetic and helpful, they speak extremely well to a high degree, Rachel and Laura to name two. If you need to buy or sell a retirement property, this should be your first port of call, nothing is too much trouble.
Michael · 7 November 2025
★★★★★ 5/5
TrustpilotSale of retirement propoerty
Charlotte Harvey at Retirement Homesearch handled the sale of my mother-in-law's property very efficiently. My initial enquiry was answered fully and at every stage of the process she was clear about what was need from me to prepare for the sale.
Rachel · 11 December 2024
Agent replied · 23 December 2024
Hi Rachel, thank you for the positive feedback. We are so glad Charlotte answered your enquiry fully and was clear throughout. Should you need anything else, we will be happy to help.
★★★★★ 4/5
TrustpilotRetirement Homesearch
Mandy, from Retirement Homesearch, has walked the journey with me from putting my flat on the market to having a completion date for contracts. A time span of about 21 months.
FelicitySilvester · 25 February 2026
★★★★★ 5/5
TrustpilotExcellent from Rachel
Nick · 21 January 2026
Agent replied · 22 January 2026
Hi Nick! It's great to know that Rachel was able to help you with your retirement property journey - thanks so much for the 5 star review.
★★★★★ 5/5
TrustpilotExcellent support from Retirement Homesearch
Charlotte at Retirement Homesearch was excellent in supporting me with the sale of my late mum's retirement property. She was always on hand with information and very quick to respond to queries. This made the whole process of advertising and selling of the property less stressful
Nicki · 7 October 2025
★★★★★ 5/5
TrustpilotRetirement home search
As a 80 year old to take the step to purchase a retirement flat was quite daunting.
Christine · 5 September 2025
Agent replied · 17 October 2025
Thank you for your wonderful feedback, Christine! We're thrilled to hear that Charlotte provided such exceptional support during your journey to finding the perfect retirement flat. It’s our mission to make this process as smooth and comfortable as possible. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotRetirement Honesearch
Very happy with the service from retirement home search. Both Kalise and Dawn were helpful.
MaggieMay · 21 March 2025
★★★★★ 5/5
TrustpilotCarla and Millie …
Millie and Carla have been very helpful in putting my mum and dad’s property on the market They have been very helpful in answering any questions I have had and nothing has been too much trouble for them in helping me
Sean · 4 October 2024
Agent replied · 25 October 2024
Hi Sean, thank you for taking the time to leave a review for Millie and Carla. If you have any other questions at all, please do reach out to them and team. Best wishes!
★★★★★ 5/5
TrustpilotReccommend this nationwide agency…
Reccommend this nationwide agency specialising in retirement homes. Throughout my sale I found staff knowledgable, keen and willing to take fast action, reassuring along the way with advice and guidance. The agent I worked with, Rachel Hazell, was the perfect balance of professional and friendly, made things run smoothly
Saskia · 16 May 2024
Agent replied · 25 October 2024
Hi Saskia, thank you for sharing your experience with Rachel and the team. We're happy to hear that everything ran smoothly and you experienced a professional service throughout the process. Should you need anything else, please do reach out to us. Wishing you all the best!
★★★★★ 4/5
TrustpilotSale of my dad's apartment
Retirement Homesearch were very helpful when the solicitors from either side required information.
Paul · 9 September 2025
Agent replied · 17 October 2025
Thank you, Paul, for your feedback! We're glad to hear that our team was able to assist you effectively during the process. If you have any further needs or suggestions, feel free to share. We appreciate your support!
★★★★★ 5/5
TrustpilotCharlotte supported us throughout our…
Charlotte supported us throughout our purchase at Townbridge Court from initial enquiries to completion. She made what could have been a stressful time more manageable and we are so thrilled to be moving in and beginning a new chapter
Lucille · 27 August 2024
Agent replied · 25 October 2024
Hi Lucille, congratulations on your new home and thank you for sharing your experience with Charlotte and the team. We're delighted to have made the process more manageable and stress-free for you. Wishing you all the best in your next chapter!
★★★★★ 5/5
TrustpilotCharlotte Harvey has helped me a lot…
Charlotte Harvey has helped me a lot and I'm so grateful to her for her help and understanding, such a lovely person and also a lady name jane she helped me too
Julie · 2 December 2024
Agent replied · 23 December 2024
Hi Julie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotHomesearch experience
Charlotte Harvey who dealt with our sale had a friendly professional manner. Happy to answer any query with a quick response. We were kept up to date on the progress of marketing and then the sale.
Tina · 7 October 2025
★★★★★ 5/5
TrustpilotFirst class
Sold a flat for a family member, decided to use Retirement Homesearch instead of estate agent due to the distance we live away, so glad we did, completely took the stress away, a professional service from start to finish was delivered by Charlotte Harvey, highly recommended
MARK · 8 May 2025
★★★★★ 4/5
TrustpilotVery efficient service.
Very efficient service.Great communication.Charlotte always responded promptly to queries.Kept me informed on progress.Only negative would be the high cost but probably worth it for the ease of the sale.
Chris · 4 October 2024
Agent replied · 25 October 2024
Hi Chris, thank you for taking the time to provide us with this feedback. We're happy to hear that you found our service efficient and that everything went through smoothly. Should you have any other questions, please do not hesitate to get back in touch.
★★★★★ 5/5
TrustpilotThe Retirement Homesearch team…
The Retirement Homesearch team facilitated the sale in an efficient and professional manner, esoecially in terms if providing communications link between Buyer, Seller and their respective solicitors. Would thoroughly recommend their services.
S · 4 September 2025
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