Every review we hold for the New Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSecured a sale quickly
We tried other high street estate agents first to know avail. Things began to move very soon after going to Retirement Homesearch. They secured a sale and stayed in touch throughout the whole process. Charlotte regularly gave a gentle nudge to our and our buyers solicitors which kept things moving and, I believe, speeded up the process. Thank you so much Charlotte 👍
Julie · 22 May 2026
Agent replied · 22 September 2026
Thank you for your fantastic feedback, Julie! We're thrilled to hear that Charlotte made such a positive impact on your experience. Our retirement specialist team is dedicated to providing support throughout the process, and it’s great to know it helped speed things along. We appreciate your trust in us!
★★★★★ 4/5
TrustpilotNothing but good things to say.
Mandy and the team were great. There are specific complexities involved in selling a retirement home, and they dealt with everything that came up really well. They were professional and approachable, and ultimately made a real positive contribution to ensuring the process of selling the home went as smoothly as possible. Nothing but good things to say.
Richard · 8 April 2026
Agent replied · 22 September 2026
Thanks Richard for your lovely review of Mandy Bolwell and the RHS Team! We pride ourselves on our professionalism and retirement expertise so its great to hear these elements made for such a smooth selling process. Thanks again!
★★★★★ 5/5
TrustpilotMy experience was exciting and…what does maticulode mean
My experience was exciting and Charlotte was maticulasesnd extremely professional not just looking after the vendors but making sure I was happy too .I’m so pleased that the departed ladies children were so patient with the problems I have in my life but I knew that if we waited a few months then weeks it would all come to a good final hurgleand Ee made it . My appartment is beautiful and cosy . I have the largest bathroom .
LORRAINE · 4 September 2025
Agent replied · 17 October 2025
Thank you, Lorraine! We're thrilled to hear about your positive experience and that you felt supported throughout the process. It's wonderful to know you're enjoying your beautiful new apartment and the lovely views. We appreciate your kind words and are here to help anytime you need!
★★★★★ 5/5
TrustpilotExtremely Helpful & Excellent Service
Excellent Service provided by both Rachel Hazell & Laura Fisher at the Hampshire area branch. Rachel had gone out of her way to provide me with a wide set of options to sell the property, to allow me to choose which display photographs on site as priority for online marketing, providing fast and informative replies to any questions or updates. Keeping me regularly updated with any changes, viewings etc. Laura provided me with excellent service with applying offers that were more advantageous to us, applying a deal that suited us in the timescales we needed to sell. Great customer service by the staff at Retirement Homesearch.
Andrea · 1 August 2026
Agent replied · 22 September 2026
Dear Andrea Thank you so much for this 5 star review! We know that regular communication is the key to a successful sale and that every vendor's needs will be different. It's great to know that Rachel and Laura could give you the information and options that worked for you. Thanks again!
★★★★★ 5/5
Trustpilot100% satisfied
After a big disappointment with another estate agent I turned to Charlotte Harvey and the team at RHS . This time I was not disappointed. I had bad luck with a couple of buyers dropping out, so it was a long haul, but Charlotte's advice was always invaluable - prompt, pragmatic and honest.
Dena · 11 February 2026
Agent replied · 20 March 2026
Hi Dena! Thank you so much for your 5 star review of Charlotte and the Team! As retirement specialists we pride ourselves on giving great advice so it's great to hear that Charlotte was able to help you achieve a sale and successfully navigate the sales process. We really appreciate the recommendation!
★★★★★ 5/5
TrustpilotRetirement Home Search made everything…
Retirement Home Search made everything straight forward. Selling these properties isn’t easy as there are hidden costs involved but the peace of mind of someone being on site outweighs these costs. Rachel and Dawn were pleasant to deal with and the sale went smoothly.
Sims · 25 March 2026
Agent replied · 22 September 2026
Thank you so much for your 5 star review! Whilst Retirement Homesearch fees are always made totally clear and are very competitive, we appreciate that many leasehold properties will have certain 'event fees' payable. We always strive to alert sellers and buyers to these. It's great to know you so enjoyed dealing with Rachel and Dawn. Thanks again!
★★★★★ 5/5
TrustpilotExcellent service provided by Charlotte Harvey
Charlotte Harvey was extremely efficient, friendly, and most helpful to a recently widowed lady in her late seventies.
Bethany · 9 September 2026
Agent replied · 22 September 2026
Dear Bethany thank you so much for this 5 star review! Our years of experience mean the team really understand all the personal situations behind buying and selling retirement property. We're so glad to hear you felt supported by Charlotte and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotRachel was very helpful
Rachel was very helpful, she quickly replied to any questions I had and supplied reassurance that things were going ahead. Progress was slow at times but again I was reassured things were still progressing.
Linda · 19 March 2026
Agent replied · 22 September 2026
Thank you so much for your review Linda! The conveyancing process can be complex sometimes but good communication is the key - we're so glad Rachel was there to help and reassure you. Thanks again!
★★★★★ 5/5
TrustpilotExcellent service!
Excellent service! Charlotte kept me up to date with every aspect of the sale as it progressed so that I always knew what stage we were at. Very professional and I would highly recommend.
MR · 16 March 2026
Agent replied · 20 March 2026
Thank you Mr Burke for this excellent review! We're so pleased to hear that alongside agreeing the sale, Charlotte kept you informed at all stages and that you would happily recommend our service!
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Charlotte made things very easy and straightforward. She was always available to ask advice and support us with the sale. Our property sold within one week of signing our agreement with retirement home search
Annette · 11 March 2026
Agent replied · 20 March 2026
Thank you so much for this wonderful review Annette! We're so glad Charlotte was able to support you in the sale and made things so simple. Fantastic to hear the property sold so quickly - thanks again!
★★★★★ 4/5
TrustpilotWe were kept informed throughout the…
We were kept informed throughout the process of the sale and help was readily available when we needed it. Charlotte was a very pleasant person to deal with.
Steve · 21 April 2026
Agent replied · 22 September 2026
Thank you, Steve! We're glad to hear that you felt supported throughout the sale and appreciated Charlotte's assistance. Your feedback means a lot to us, and we're here to help whenever you need.
★★★★★ 5/5
TrustpilotA great experience
Charlotte was genuinely brilliant. It was not an easy purchase for various reasons, but she helped and gave her highly valuable advice throughout the process. She was also very proactive and highly patient. I am very grateful to Charlotte for everything she did to help my mum buy her lovely new retirement flat.
Ruth · 8 September 2025
Agent replied · 17 October 2025
Thank you, Ruth! We're thrilled to hear about your positive experience with Charlotte. Her dedication and support truly make a difference, and we’re glad she could assist your mum in finding the perfect retirement flat. Your appreciation means a lot to us!
★★★★★ 5/5
TrustpilotProfessional & friendly company …
Charlotte H was absolutely amazing from the start, keeping in regular weekly contact. Charlotte was professional and friendly throughout making the sale of our parents property as easy as possible.
Stoneypebblesgooglemail.com · 30 March 2026
Agent replied · 22 September 2026
Hi there! Thank you for this lovely review. We are delighted that your Property Consultant, Charlotte Harvey, was able to simplify the sale process and leave such a positive impression. Likewise, getting the sale to completion is another important step and we're very happy to know that Charlotte in our dedicated Sales Progression team did such a great job too! Thanks again!
★★★★★ 5/5
TrustpilotWe recommend Retirement Homesearch for its specialist knowledge and helpfulness
Retirement Homesearch is very helpful and competent, our consultant Rachel Hazell clearly knows this specialist market very well. She and Charlotte (who chased once we had accepted an offer) brought it to a successful conclusion. They were particularly good right at the end of the procedure, when our buyer chose to exchange and complete while we were abroad, making the final arrangements quite tricky. We would certainly recommend this business, and believe it may have taken longer to sell with a 'traditional' estate agent who did not know the ins and outs of the retirement home market nor have the access to potential buyers. Our only concerns were the length of the selling procedure and the price we achieved, but neither were the fault of Retirement Homesearch
Jenny · 1 March 2026
Agent replied · 20 March 2026
Dear Jenny thank you so much for this 5 star review! We're delighted you found Rachel and Charlotte to be so knowledgeable and able to find solutions when needed. Leasehold, managed retirement properties are a specialist area in both the conveyance and property market and we are pleased you found our recommendations and guidance so helpful in achieving the sale. Thank you again for the recommendation!
★★★★★ 5/5
TrustpilotRetirement flat sale August 2025
Property sale took a while but this was due to the age of the flat and its location. The site manager tried her hardest to get a sale and eventually she was successful. Once the buyer had been found the transaction went through smoothly thanks to Charlotte at Retirement Homesearch.
Graham · 9 September 2025
Agent replied · 17 October 2025
Thank you, Graham! We're thrilled to hear about your positive experience. It's great to know that our team, especially Charlotte, was able to assist you throughout the process. Your patience is appreciated, and we’re glad everything came together smoothly in the end!
★★★★★ 5/5
TrustpilotEfficient, helpful service
I was suprised how quickly I got a response after putting in an offer. I was given good advice about getting a conveyancing service to represent me rather than using a solicitors and realistic timeline for completion as leasehold properties are more complicated and require more indepth searches.
Sally · 10 September 2026
Agent replied · 22 September 2026
Hi Sally! Thank you so much for this wonderful 5 star review! At Retirement Homesearch we believe that moving into your new home should be exciting, not stressful, so we always strive to be as honest as possible. All our recommendations and advice come from years of retirement property experience. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotNicky Manager at Bronte Court Exmouth
Nicky, the manager at Bronte Court, Exmouth is invaluable. She truly cares about the residents and their families
Mrs · 7 May 2026
Agent replied · 22 September 2026
Dear Mrs Lawes, thank you for this amazing feedback about the Development Manager of Bronte Court! Retirement Homesearch are really proud to be supported by a wonderful team of on-site Managers who we believe are the best placed people to conduct our property viewings. Nicky, and Rachel Hazell our South West Property Consultant, have been working together for several years and we're so glad you have had such a positive experience of life at Bronte Court. We will make sure Nicky hears your lovely thoughts!
★★★★★ 5/5
TrustpilotVery happy with our experience with…
Very happy with our experience with Retirement Homesearch. Charlotte Harvey was very helpful and was able to sell our property quite quick and efficiently, always keeping us informed, which is very important.
Helen · 9 January 2026
Agent replied · 22 January 2026
Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Charlotte provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your support!
★★★★★ 5/5
TrustpilotCharlotte Harvey has been brilliant…
Charlotte Harvey has been brilliant throughout a l-o-n-g sale process with several different buyers (who dropped out for their own reasons).
Mary · 19 March 2026
Agent replied · 22 September 2026
Hi Mary! Finding a buyer is just one part of the sales process, so it's great to hear that Charlotte was always there for you right to completion. We're really happy we were able to help and thanks so much for taking the time to leave this 5 star review!
★★★★★ 5/5
TrustpilotReally Excellent Service
Really Excellent Service - We had tried two other Estate Agents who seemed to firstly not understand the building or the market to sell. Rachel Hazell was amazing from the very start and extremely professional. She returned all our phone calls and emails extremely promptly and got the property on the market and sold within a reasonable period of time.
Amanda · 15 November 2024
Agent replied · 23 December 2024
Hi Amanda, thank you for taking the time to write a great review. We are so glad Rachel was professional and returned all your calls/emails promptly. We appreciate the feedback and wish you all the best.
★★★★★ 5/5
TrustpilotEfficient and personal service
The service was efficient and Rachel kept in touch about the process which was helpful and reassuring.
David · 12 February 2026
Agent replied · 20 March 2026
Hi David! We are very happy to know everything went smoothly and that your contact with Rachel was so positive and reassuring. Thanks so much for taking the time to leave this 5 star review!
★★★★★ 5/5
TrustpilotExcellent services from Rachel Hazel…
Excellent services from Rachel Hazel -sale team .. I cannot praise this lady enough for all her hard work and consistently helpful nudging to make sure my dad gets to his new home. Rachel has been both efficient and also quick to get back to me with the information I have required to make decisions - thanks so much Rachel you are a asset to the team.. Thanks again x
Sharon · 28 July 2025
★★★★★ 5/5
TrustpilotUsing Retirement Homesearch made all the difference!
We were really struggling to sell my late mother's sheltered flat through a high street estate agent chain. A couple of viewings and no offers. Using Retirement Homesearch made all the difference. We had a buyer within a month or so and completed three months later. It is an excellent and affordable service for these kinds of specialist properties.
Simon · 25 March 2026
Agent replied · 22 September 2026
Thank you Simon for this wonderful review! We pride ourselves on our teams' specialist knowledge and expertise, and it's great we were able to get a result so quickly for you and succeed where the local agent struggled. Thanks again!
★★★★★ 5/5
TrustpilotThis is the second time we have used…
This is the second time we have used first port/ retirement home search over the last couple of years and have dealt directly with Mandy who has always been very professional and polite during our telephone conversations and keeping us updated with all the information needed such as solicitors and necessary packs that are required would highly recommend if it’s buying or selling
Customer · 18 February 2026
Agent replied · 20 March 2026
Thank you so much for this lovely review and recommendation. We're delighted to hear that Mandy has been able to assist you so professionally, and has all the knowledge needed to help matters progress smoothly. If you ever need help a third time, you know where to come! Thanks again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
