Every review we hold for the New Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood overall support
Living a long way from the property I was selling, meant I had to rely more on Retirement Homesearch to stay on top of the sales process and organise viewings and chase solicitors. The support I received was personal and supportive.
Ian · 19 January 2026
Agent replied · 22 January 2026
Thank you, Ian! We're thrilled to hear that you felt supported throughout your sales process. Our team is dedicated to making everything as seamless as possible, especially when distance is a factor. Your Property Consultant Rachel Hazell was delighted to help and we really appreciate your trust in us!
★★★★★ 5/5
TrustpilotI can tell that she loves her job
I've been dealing with Mandy Bolwell whom I have found extremely efficient and professional. Nothing seems too much trouble and above all, although we only speak on the phone, I can still tell that she loves her job.
S · 12 February 2026
Agent replied · 20 March 2026
Thanks so much for your fantastic review! Retirement Homesearch know just how important a retirement property sale or purchase is and Mandy will be thrilled to know she has been able to help as she genuinely enjoys helping people get the right result.
★★★★★ 5/5
TrustpilotGood access to potential buyers
Company has access to potential buyers specifically for retirement homes. Very good communication with online access to updates. Process was uncomplicated; advice was clear regarding the market, resulting in a sale within a few months.
Bethan · 18 September 2024
Agent replied · 25 October 2024
Hi Bethan, thank you for taking the time to leave a review for the team and congratulations on the sale of your property. Should you need any assistance in the future, please do not hesitate to get in touch. Wishing you all the best!
★★★★★ 5/5
TrustpilotRachel Hazell and her team are…
Rachel Hazell and her team are particularly friendly, helpful, efficient and above all professional. I cannot commend them enough for their outstanding service and commitment to Customer satisfaction. They are also super polite & helpful. Well done team, you should be very proud.
Morgan · 9 April 2024
Agent replied · 25 October 2024
Hi Morgan, thank you for your glowing review. We're thrilled to hear that you had such a positive experience with Rachel and the team. Please do let us know if you need anything else and we'll be happy to help!
★★★★★ 5/5
TrustpilotI appreciate everything that the team…
I appreciate everything that the team did for me especially Charlotte who has been excellent and in the future I wouldn't hesitate to recommend retirement homesearch to represent other people and I would like to say a big thankyou to charlotte
Avril · 8 April 2024
Agent replied · 25 October 2024
Hi Avril, thank you for leaving such a lovely review for Charlotte. We truly appreciate your recommendation and wish you all the best for the future!
★★★★★ 5/5
TrustpilotSale of 51 Sheraton Close
It has been a pleasure to deal with Charlotte Harvey regarding the sale of Mother's bungalow and I would like to thank her for all of her hard work, help and advice. This was, at all times, dealt with in a prompt, efficient and courteous manner. Furthermore, I have no hesitation in recommending Retirement Homesearch as the benefits of knowing the property and the development and the way it dovetails with the Development Manager far outweigh any benefit of selling through a conventional Estate Agent.Thank you for your service and for making the process smooth and trouble free.
Steve · 3 September 2024
Agent replied · 25 October 2024
Hi Steve, thank you for sharing your feedback with us. We're delighted to hear that Charlotte was on hand throughout the process of selling your Mother's property and that everything went smoothly. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat service from Charlotte and the team
We were really pleased with our viewing experiences with RHS. We had viewed a number of retirement properties with other agents, and had been shocked by the service - we were accompanied by people who knew nothing about the buildings, their communal features and, in one instance, hadn't even built in sufficient time to view the communal features. By contrast, we were able to view the properties on with RHS with the building managers, who knew everything about their buildings and could show us everything and answer all our questions, all completely unrushed - the viewings were led by what we wanted to see and ask, and how long we wanted to take. The post-viewing process with Charlotte and others in the team was easy, pleasant and efficient.
Taylor · 29 August 2024
Agent replied · 25 October 2024
Hi Taylor, thank you so much for taking the time to leave a review. We're sorry to hear that you had a bad experience with other agents but thrilled that our team were able to showcase a number of properties to you with ease. Should you need anything else, please do reach out to Charlotte and the team. Best wishes!
★★★★★ 5/5
Trustpilotsuperfast service
I emailed in the evening, had a reply in my inbox first thing in the morning. I responded and had a reply within minutes, super fast service.
Customer · 26 March 2026
Agent replied · 25 October 2024
Hi there and thank you for taking the time to leave this 5 star review! We understand how important securing the right retirement property can be so we aim to help you with your search as fast as we can. We look forward to helping you further in future!
★★★★★ 5/5
TrustpilotMaking it easy for me
I have been trying to sell my Aunts flat for her, as she is sadly in a care home. This has been going on for over a year. I have had the usual problems with buyers dropping out and the chain breaking down.Carla and Millie have made my journey easy and guided me through the process in a very promptly. They have always been quick to answer any questions I have had.Thanks you both ladies.Best wishes. Alan (Sussex)
MR · 23 August 2024
Agent replied · 25 October 2024
Hi Alan, thank you for taking the time to leave a review for Carla and Millie. We're thrilled that they made the process of selling your aunt's flat an easier one. If you have any other questions, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotCharlotte delivered a first class…
Charlotte delivered a first class service from beginning to end.
Chas · 21 July 2026
Agent replied · 22 September 2026
Hi Chas! Thank you so much for taking the time to leave this 5 star review of the excellent service you received from Charlotte - it is really appreciated!
★★★★★ 5/5
TrustpilotGood Service from Retirement Home Search
In what was a very stressful process with other agents & solicitors, Charlotte Harvey was the only person who communicated well & was very helpful & showed true empathy.
Richard · 1 August 2024
Agent replied · 25 October 2024
Hi Richard, thank you for sharing your experience with Charlotte. Empathy is always at the heart of what we do and we're happy to see that this was felt throughout the process. Please do let us know if you need anything else.
★★★★★ 4/5
TrustpilotProcedure of Sale
Mandy Abbott was informative about the sale procedure and gave advice on what needed to be done.The flat was on the market swiftly.Any correspondence was dealt with quickly.
Michael · 16 August 2024
Agent replied · 25 October 2024
Hi Michael, thank you for sharing your experience with Mandy. We're happy to hear that we were able to bring your property to the market swiftly and you were kept informed throughout the process. If you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotI was kept informed all the way through…
I was kept informed all the way through the selling process. The team went out of their way to ensure a seamless transaction.
Robbie · 30 March 2026
Agent replied · 22 September 2026
Hi Robbie Jane! Thank you for this 5 star review. We appreciate that knowing what is happening through each step of selling a property is really reassuring and prevents any issues. This is why our team strive to keep our clients informed. We're so glad the process was a smooth one! Thanks again!
★★★★★ 5/5
TrustpilotCharlotte Harvey was extremely helpful…
Charlotte Harvey was extremely helpful on the telephone and rang me back immediately to tell me that my offer had been accepted. I can't thank her enough.
Pauline · 24 August 2024
Agent replied · 25 October 2024
Hi Pauline, congratulations on your offer being accepted and thank you for sharing your exciting news as part of your review! If you need anything else, please do reach out to Charlotte and the team. We'll be happy to help!
★★★★★ 5/5
TrustpilotHelpful, informative and friendly.
All the staff that we dealt with at Retirement Homesearch have been very professional yet were friendly and helpful when there were technical details that we didn’t understand.
Peter · 12 February 2026
Agent replied · 20 March 2026
Hi Peter! So great to hear that the Retirement Homesearch team were able to set your mind at rest and guide you through the process. Charlotte is extremely knowledgeable and it's fantastic to know how much she helped you. Thanks for your lovely review!
★★★★★ 5/5
TrustpilotEfficient &Friendly !
Charlotte and Kalise were really organised and really friendly in assisting me in purchasing a retirement apartment for my father. A pleasure to deal with!
Gary · 22 August 2024
Agent replied · 25 October 2024
Hi Gary, thank you for sharing your experience with Charlotte and Kalise. We're delighted to hear that that assisted you in the purchase of a retirement home for your Father and were a pleasure to deal with. If you have any other queries, please do not hesitate to let them know. Best wishes!
★★★★★ 5/5
TrustpilotFirst class, professional service
First class, professional service throughout from Rachel and her team. Excellent communication and full support during the extended sales process. Thank you
T · 29 October 2025
★★★★★ 5/5
TrustpilotExcellent communication
Mandy has provided a very efficient and professional service and explained the sale process very helpfully. It has been a pleasure to deal with her
Tim · 19 February 2026
Agent replied · 20 March 2026
Hi Tim! Thank you so much for leaving this fantastic review of Mandy! We're delighted you found her so knowledgeable and that she was able to make your sale experience with Retirement Homesearch such a straightforward and enjoyable one. Thanks again!
★★★★★ 4/5
TrustpilotThe property search agent did a great job
The property search agent did everything we asked, kept in touch and forwarded emails between vendor and purchaser when requested to speed things along. Communication was prompt, clear and direct.
Alex · 5 January 2026
Agent replied · 22 January 2026
Thank you, Alex, for your positive feedback! We're glad to hear that Retirement Homesearch's Charlotte Harvey, who was your property search agent, was so helpful. We strive to provide excellent service and appreciate your recognition of our efforts!
★★★★★ 5/5
TrustpilotVery good communication and excellent…
Very good communication and excellent staff. Handled the whole process of selling our apartment from start to finish. A great result for us. Thanks.
David · 18 February 2026
Agent replied · 20 March 2026
Hi David! Thank you so much for taking this time to leave this wonderful 5 star review. Charlotte, your Property Consultant, was delighted to secure a sale for you and we're so happy to hear you felt updated and in safe hands. We always aim for excellence and thank you for letting us know we achieved it!
★★★★★ 5/5
TrustpilotGreat experience
Rachel was superb in the sale of my mums house, highly recommend, fantastic service, a credit to the company. Thank you again :)
Happy · 29 August 2024
Agent replied · 25 October 2024
Hi there, congratulations on the sale of your mother's property and thank you for sharing your experience with Rachel. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Quick action on all matters.Approx eight weeks from agreeing price with my buyer to completion date. Charlotte both emailed, texted and phoned to deal with all aspects of the sale promptly and efficiently. Would recommend RHS without hesitation.Used them 12 yrs ago to buy the Apartment for my Mum and had no hesitation in using them to deal with the sale .
Brian · 2 December 2024
Agent replied · 23 December 2024
Hi Brian, thank you for taking the time to write a great review. We really appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotProfessional service
I dealt with Mandy Abbott, who provided a responsive, professional and efficient service on behalf of the company.
Phil · 3 September 2024
Agent replied · 25 October 2024
Hi Phil, thank you for your kind words for Mandy. We'll make sure to pass your compliments on to her. Best wishes!
★★★★★ 2/5
TrustpilotSold for less than half RH recommend
Sold for less than half RH originally recommended. Revised valuation always behind the market,
Bob · 11 March 2026
Agent replied · 20 March 2026
Hi Bob. Thank you for your feedback. Retirement Homesearch base valuations on carefully compiled, comparable evidence with the aim to achieve the best possible price given the local retirement market conditions. Viewing levels, viewer feedback and the prices of other retirement stock will be factored in before a price reduction is suggested and we always seek to strike the delicate balance between enhancing saleability within a changing market, and achieving the best price. All our contracts are no sale, no fee with sole or multi agency options giving vendors the opportunity to ensure they are with the agent they feel confident will achieve a sale, we are pleased we were able to secure and complete the sale for you.
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