Mann Totton Sales reviews in New Forest

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 5/5

Google

We had a brilliant experience buying our home thanks to Josh at Mann. Cannot recommend enough.

Jack · 30 November 2023

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024

★★★★★ 5/5

Google

Decent, prompt and friendly service with very good communication.

1 · 17 December 2025

★★★★★ 5/5

Google

Picking up the keys for my new place on Monday and couldn't be happier with the service from Mann. Rose and Ian were fantastic and always at the end of the phone to answer any queries.

Sam · 27 June 2024

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024

★★★★★ 5/5

Google

Very friendly staff. They helped me every step of the way. A big thank you 😊 …

I.B · 20 September 2025

★★★★★ 1/5

Trustpilot

This company keeps spam calling me…

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

T_A_G · 27 November 2025

★★★★★ 1/5

Trustpilot

Avoid

I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all

Ivan · 17 September 2024

★★★★★ 5/5

Google

Great service from Mann Totton, would recommend them 100%, Megan and the team were superb from start to finish, would recommend them to family and friends, give them a try and you won’t be let down 👍👍👍👍👍👍 …

Darren · 26 October 2020

★★★★★ 1/5

Trustpilot

Rooooll up Circus is in Town!

Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!

Miss · 25 July 2024

★★★★★ 1/5

Trustpilot

Estate Agent to avoid

Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.

SJ · 3 September 2024

★★★★★ 5/5

Google

Would highly recommend Mann! Steve and Emily were fantastic from start to finish! So helpful and never minded me emailing whenever I had a question. Would not want to go anywhere else in the future! Thank you!

Emma · 26 October 2020

★★★★★ 5/5

Google

I chose Mann Totton to keep a promise I made to them twenty years ago and I have not regretted that choice. My late parents house which had been our family home for 71 years had to be sold and the staff were very sympathetic that this was an emotional time for us. From start to finish I was made fully aware of any developments and received excellent help and advice from Mann Totton. I believe that I received a five star service from them and I’m ever grateful to Chris, Jack and Gina for all that they did for me and my family. Thank you All.

William · 26 October 2021

★★★★★ 1/5

Trustpilot

Please do not even consider using Mann…

Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!

Joanne · 18 December 2020

★★★★★ 1/5

Trustpilot

POOR COMMINUCATION AND SERVICE MANN WOOLICH

THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.

Sophia · 28 June 2024

★★★★★ 5/5

Trustpilot

Laura and the team at the Locks Heath…

Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.

Melanie · 5 December 2023

★★★★★ 5/5

Google

Thanks to Emily the recent tennant change at my property went without a hitch. Thanks also to the rest of the team for helping with some of the other activites that got things done on time.

John · 26 October 2020

★★★★★ 5/5

Google

Brilliant 5 star service received for Gina and the rest of the selling team at Mann! Gina made the whole sale go so smoothly and took all the stress out of selling my house. Would definitely use them again!

Stephanie · 27 October 2019

★★★★★ 5/5

Google

Recently sold my house through Mann & Co and have been really pleased with their service. Great communication throughout, especially from Josh Daniel! And they got us the offer we needed to move on to our forever home. Thank you!

R · 12 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and mismanagement of flat

Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.

Adrienn · 16 May 2024

★★★★★ 5/5

Google

Emily Draper guided us through a very quick and smooth rental experience. Within 2 weeks we had viewed and completed on the perfect property and are now looking forward to settling in. All in all a very friendly and efficient experience, thanks again Emily !!!!! 😊

Maxine · 28 May 2024

★★★★★ 5/5

Google

The team worked brilliantly to sell our house. Communication from Jack was second to none throughout the whole process.

Matt · 26 October 2022