Mann Totton Sales reviews in New Forest

★★★★★ 1/5

Trustpilot

POOR COMMINUCATION AND SERVICE MANN WOOLICH

THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.

Sophia · 28 June 2024

★★★★★ 5/5

Trustpilot

Laura and the team at the Locks Heath…

Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.

Melanie · 5 December 2023

★★★★★ 5/5

Google

Thanks to Emily the recent tennant change at my property went without a hitch. Thanks also to the rest of the team for helping with some of the other activites that got things done on time.

John · 26 October 2020

★★★★★ 5/5

Google

Brilliant 5 star service received for Gina and the rest of the selling team at Mann! Gina made the whole sale go so smoothly and took all the stress out of selling my house. Would definitely use them again!

Stephanie · 27 October 2019

★★★★★ 5/5

Google

Recently sold my house through Mann & Co and have been really pleased with their service. Great communication throughout, especially from Josh Daniel! And they got us the offer we needed to move on to our forever home. Thank you!

R · 12 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and mismanagement of flat

Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth. They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money. They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent. The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.

Adrienn · 16 May 2024

★★★★★ 5/5

Google

Emily Draper guided us through a very quick and smooth rental experience. Within 2 weeks we had viewed and completed on the perfect property and are now looking forward to settling in. All in all a very friendly and efficient experience, thanks again Emily !!!!! 😊

Maxine · 28 May 2024

★★★★★ 5/5

Google

The team worked brilliantly to sell our house. Communication from Jack was second to none throughout the whole process.

Matt · 26 October 2022

★★★★★ 1/5

Trustpilot

One of the worst estate agents I have…

One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.

SAMIUL · 13 March 2024

★★★★★ 4/5

Google

I have used Mann Countrywide to find tenants over a number of years. They have usually found some good tenants and work hard to get things sorted in order to reduce the void period between tenants. Unfortunately they are hampered in my view by some of the top-down requirements of Countrywide which they belong to e.g. changing the energy supplier to Spark but these can mostly be overcome by the helpful staff in the Totton office if you have specific views on such issues.

Roger · 27 October 2019

★★★★★ 5/5

Google

Me and my fiancé have just brought our very first home with Mann&Co. Where do I start... We had an estate agent called Jack Proudly who was an absolute star from the very beginning. True professional helped with every little thing even if it wasn’t his department. Made our experience 100x less stressful than what it should have been. I would certainly recommend mann to anyone who’s looking to move or buy their first home. Thanks to the whole team x

Kaitlin · 27 October 2019

★★★★★ 5/5

Google

Our first contact with Mann was a phone enquiry to Chris who was professional and knowledgeable. A viewing was arranged with Jack who was very respectful of the property he was showing us. He was professional and honest throughout. Called us exactly when he said he would with clear instructions of what the next steps were. This young chap goes against the grain of what people think estate agents are. He was courteous, interested and engaged in the process. Entering the office in Totton you are greeted with a smile by Gina who was extremely helpful and knowledgeable. Communication between colleagues appears spot on. Highly recommended!!!!

Fiona · 27 October 2019

★★★★★ 5/5

Google

I have just rented through mann & co and I would like to thank emily draper for her help and making the process so much easier. Very professional and polite and a credit to the team!

Paul · 26 August 2024

★★★★★ 1/5

Trustpilot

Not happy for mann of Northend

Not happy for mann of Northend. I found the lady very pushing . She was aggressive when I told her the house was not suitable for me. Customer service was bad I feel sorry for vendor . to get in argument in front of vendor will not be use for the sale of my house buy from them

Dave · 22 January 2025

★★★★★ 5/5

Google

I would like to thank Chris and Gina for their hard work support and perseverance during somewhat frustrating times From the viewing until completion Chris and Gina kept me in the loop and went the extra mile . I would thoroughly recommend using Mann . Thank you

Sarah · 26 October 2022

★★★★★ 5/5

Google

Fantastic service from start to finish. Jack and Chris kept us updated every step of the way and made the process seamless and stress free. Highly recommend their services.

Stuart · 27 October 2019

★★★★★ 5/5

Google

Jack made the whole process of buying our first home so easy and kept us informed throughout which was great. He couldn’t have done more for us.

Alex · 27 October 2019

★★★★★ 2/5

Trustpilot

Very disappointing experience from a High street agent

Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agencies phone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.

Paul · 13 September 2024

★★★★★ 5/5

Google

Highly recommend Jack at Mann Estate Agent in Totton. He’s been professional and very proactive throughout the whole process.PositiveProfessionalism

Rosie · 26 October 2021

★★★★★ 5/5

Google

We bought our property through Mann & Co in Totton and the service was excellent, especially from Jack. They kept in contact throughout the process without bombarding us and provided advice whenever we needed and helped to chase any enquiries through to conclusion. If you’re looking to buy or sell a property in Totton or the surrounding area I would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Becky · 26 October 2021

★★★★★ 1/5

Trustpilot

The Worst Kind of Estate Agent Experience

No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?

Jo · 6 October 2020

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property! They never call back when they say they will either.

Alison · 16 October 2024

★★★★★ 5/5

Trustpilot

Renting our property

Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.

Gooch · 6 February 2024

★★★★★ 5/5

Google

Very good agency if you are searching for a new home. From the very beginning, the team was incredibly responsive, professional, and genuinely attentive to my needs. They took the time to understand exactly what I was looking for and …

Teresa · 17 May 2025