Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePlymouth Homes were exceptional, in the handling of the sale of my mother in laws home. We were fortunate to have Plymouth Homes deal with both the sale and purchase of the old and new homes. They made this so easy, and even though there were problems with the purchase of the new home, the team at Plymouth Homes kept us informed every step of the way. If you want the best advice, from the best people, to make moving as stressful free as possible, Plymouth Homes are your estate agent. Simply Brilliant!!!
Matt · 6 July 2022
Agent replied · 6 July 2023
Many thanks for your fantastic feedback, it is really appreciated. Thank you too for your help and understanding with the challenges of completing your mother in law’s move, we are delighted that everything has gone through for her and that she is settled into her new home, with best wishes, Ian and the team at Plymouth Homes
★★★★★ 5/5
GoogleThis is the second time we have used Plymouth Homes and we couldn’t recommend them more highly. From start to finish they have been first class, both the sales and after sales teams were helpful, polite, knowledgable and we always felt like we mattered. We did not have the easiest of moves due to our purchase but they were so patient and offered very good advice along the way. Whenever we phoned they knew exactly who we were and the latest situation and we never felt rushed or pressurised. We would definitely use Plymouth Homes again and would recommend to anyone else looking for an Estate Agency who really does care.
Ben · 6 July 2022
Agent replied · 6 July 2023
Thank you for your feedback, it means a huge amount to us. I'm delighted your move has (finally!) completed and I hope you are very happy in your new home. With best wishes, Ian
★★★★★ 5/5
GoogleThis company (particularly the staff care) goes above and beyond any agent I have ever worked with. Both my parents and I have enlisted their expertise and incredible team over the years to help with rentals etc.
Massive thank you in particular to Matt and Jackie. I cannot speak highly enough of the service you offer.
Steve · 14 April 2024
Agent replied · 28 August 2023
Dear Stephen, Thank you so much for your lovely review and recognising that customer satisfaction is important for everyone involved in the complex world of property management. It really does mean a lot to Matt, myself and our team, with best wishes, Jacqui
★★★★★ 5/5
GooglePlymouth Homes have provided a great service to us as landlords, and to our tenants as well. Always helpful and supportive. Thank you to all the team.
Roy · 15 May 2025
Agent replied · 29 May 2025
Dear Roy,
Thank you so much for your kind words and for taking the time to leave a review. We're really pleased to hear that you found our service helpful and supportive, both as a landlord and on behalf of your tenants. It’s been a pleasure working with you, and your feedback means a great deal to the whole team.
Warmest regards,
Jacqui and the team at Plymouth Homes
★★★★★ 5/5
GoogleAlways a pleasure to deal with, from the initial meeting, putting the property on the market and also dealing with the viewings. I could always get hold of somebody to answer any questions I had, and their communication on progress was regular and helpful.
Glyn · 5 September 2024
Agent replied · 22 October 2024
Hi Glyn, Thank you for your review, it was a pleasure to help your Mum move and I'm delighted that you were pleased with our service. With best wishes, Ian
★★★★★ 5/5
Googlei am moving to Plymouth after just finishing university much further away - found a perfect place for my new job and was helped b Jessica who has been so helpful and friendly throughout the whole process and has made things incredibly easy and comfortable. Would definitely use this estate agents again!
Tegan · 14 April 2024
Agent replied · 28 August 2023
Dear Tegan, Thank you so much for your lovely review. Jess is brilliant at making life as easy as possible when it comes to moving, especially when long distance. Enjoy your new home 😊 all the very best from Jacqui and the Plymouth Homes team.
…
★★★★★ 5/5
GoogleI have lived in rentals for over 20 years, Plymouth homes are genienuly the best agents Iv ever had; any issues always quickly fixed, super friendly team. Thanks Jackie, Matt and Nikita!PositiveProfessionalism
Amanda · 26 August 2021
Agent replied · 6 July 2023
Dear Amanda
Thank you so much for such lovely words. Your review means so much to us as a team. We are sad to that you are leaving us but very pleased that you are going to be very happy in your new home. With kind regards, Jacqui
★★★★★ 5/5
GoogleI am a current tenant of Plymouth homes lettings. I have lived in 4 cities in the UK over the last ten years and have had quite a few letting agents. Plymouth Homes has to be the most friendly, caring, approachable letting agency that I have come across. They listen to concerns and any issues you have a tenant, they do everything they can to help out. I highly recommend Plymouth homes as a letting agent and am really happy to be one of their tenants 😊PositiveResponsiveness, Quality, Professionalism, Value
Matt · 26 August 2021
Agent replied · 6 July 2023
Hello Matt
Thank you so much for taking the time to write this review. We very much appreciate such lovely comments. We are very much looking forward to looking after you and your home for many years to come.
Thank you
Jacqui
★★★★★ 5/5
GoogleI have been a client of this agency for over 4 years as a landlord. I came to them after some very poor experiences with other agencies and Plymouth Homes have never failed to give me anything but the very highest quality service and support. The care they show to my tenants and my property is fantastic. It is important to me to have happy tenants who are well looked after, and the whole team at Plymouth homes are exceptional in this regard. I couldn’t recommend him highly enough, either as a tenant or landlord or if you are selling your property.PositiveResponsiveness, Professionalism
Chris · 26 August 2021
Agent replied · 6 July 2023
Thank you very much Chris for your review. We really appreciate that you recognise that the lettings team work hard to provide the best possible service. It is a pleasure to act for you and we look forward to continue to provide the same quality fully managed service for you. Thank you, Jacqui Courtier Lettings Director
★★★★★ 5/5
GoogleFantastic service and great communication, thank you
A · 14 November 2025
Agent replied · 14 April 2026
Many thanks for your positive review, we are delighted that you were pleased with our service. Wishing you every happiness in your new home, Ian and the Plymouth Homes team.
★★★★★ 5/5
GoogleRob and the team at Mutley Plain have been so very helpful in my recent purchase. Always responsive and positive in their approach!
Dawn · 6 July 2022
Agent replied · 6 July 2023
Many thanks for your feedback, greatly appreciated. With best wishes, Ian
★★★★★ 5/5
GoogleContacted Plymouth Homes about a property which I found on the Zoopla app which they where advertising. After viewing the property, i made an offer and it got accepted. The team at Plymouth Homes, Mutley helped me with everything and are very professional. Big thank you to the beautiful lady Jan for keeping me posted about any progress on a regular basis. Will recommend to friends and family to use Plymouth Homes buying/selling. Can’t thank them enough for giving myself and my daughter our dream home.
Lewis · 6 July 2020
Agent replied · 6 July 2023
Dear Mr Lapthorn
Many thanks for your positive review, I'm delighted that you have been pleased with our service. I'm sure you will enjoy your lovely new home,
With best wishes,
Ian
★★★★★ 5/5
GoogleAfter having sold our home through Plymouth Homes, we wanted to extend our gratitude to all members of staff. You have all been fantastic from start to finish. You are all an absolute credit to the estate agency world. It is refreshing to deal with a team of people who genuinely care, who are very professional, honest and above all provide fantastic customer service, which is very rare in estate agency.
We will always recommend your services to all of our family and friends. 5* service!!
Thomas · 6 July 2020
Agent replied · 6 July 2023
Thank you for your review, we really enjoyed helping you with your move. Best wishes for you both in your new home, Ian
★★★★★ 5/5
GoogleMy partner and me were looking for a flat for almost 2-3 months. It was very hard to find something that fulfill our requirements. We saw an advertise in internet for a flat with Plymouth Homes. It was perfect, very spacious and bright. Also with terrace and very close to our work. We call to have a view and in exactly two weeks we were move into this lovely place. Thanks a lot to Ty and the rest of the professionals who work there. Brilliant job!
Mar · 7 July 2019
Agent replied · 6 July 2023
Hello Mar thank you very much for a lovely review of Ty, our lovely lettings consultant. We are really glad you are enjoying your new home. Thank you so much for being a Plymouth Homes Lettings customer.
★★★★★ 5/5
GoogleThe Team at Plymouth Homes are brilliant. They have access to reliable and trustworthy contractors. I needed to sell a properly which was previously let by them. During the conveyancing period they helped me get essential work done (fire risk assessment and actions) which could have delayed the sale. It was impossible to find tradesmen myself as they were all busy during the pandemic.
Alistair · 6 July 2022
Agent replied · 6 July 2023
Dear Alistair, Thank you so much for your review. It is without doubt that as a landlord and a vendor you always do the right thing. Without question both the sales and letting team enjoy working for you. It is honestly a pleasure. Thank you
★★★★★ 5/5
GoogleWe were first time buyers and felt so fortunate to find our house through Plymouth Homes last Autumn. We viewed houses all around Plymouth with a number of different agents, and Plymouth Homes were always the most helpful, reliable and professional. Once the offer was accepted the whole process was incredibly smooth, our queries were always dealt with very quickly. Our main contact was Steven, who was incredibly helpful to us.PositiveResponsiveness, Quality, Professionalism
Jessica · 26 August 2020
Agent replied · 6 July 2023
Thank you for your review Jessica, I’m delighted that your first purchase was a positive experience. I hope you enjoy your new home, Ian
★★★★★ 5/5
GoogleAmazing service from start to finish! Plymouth homes worked so quickly to get our house on the market for us and had it sold in less than a week. They made the whole process so much easier. All the staff are friendly and more than happy to help. We would highly recommend them to anyone!
Nathaniel · 14 April 2023
Agent replied · 6 July 2023
Hi Nathaniel, many thanks for your lovely review, it was a pleasure to sell your beautiful house and help you move home. Best wishes in your new home, Ian
★★★★★ 5/5
GoogleAbsolutely incredible experience with the Letting side of the business. Very friendly and professional. Communication clear and any issues were resolved swiftly. My only regret is that I could not use them as my agency for any future moves! Hands down the best experience I have had with a letting agency. Thank you!
Conleith · 14 April 2023
Agent replied · 6 July 2023
Dear Conleith, Thank you very much for such a heart-warming review. This means so much to us all personally. We are also sad that we are not looking after you in your new home ☹ If you ever come back to Plymouth, please know we would love to hear from you, with kind regards, Jacqui
★★★★★ 5/5
GoogleA very well organized dedicated team at plymouth homes lettings crownhill 👍
All members of staff very welcoming and friendly with great customer service skills 👍
Thankyou all so very much for all your help which is greatly appreciated 👍
We are onto our new adventure now with a special thankyou to you all we are very happy 😊 😊
Kelly · 6 July 2022
Agent replied · 6 July 2023
Dear Kelly and Martin
Thank you so much for your lovely review and for choosing your new home with us. We have thoroughly enjoyed working with such lovely happy people. Wishing you every happiness in your new home and trust there will be plenty of fishing, 😊 All the very best from Jacqui and the team.
★★★★★ 5/5
GoogleHaving liaised with Jade over the past few days I have been really impressed with her helpfulness, professionalism and her assistance. Jade has definitely gone above and beyond. This also continued with helpfulness of Jacqui her colleague. Both staff members have been exceptional. Thank you both for your hard work and assistance it has been greatly appreciated.PositiveResponsiveness, Professionalism
Donna · 26 August 2022
Agent replied · 6 July 2023
Hello Donna
Thank you so much for your lovely review, it really does make our day when our customers recognise that we do focus on a positive customer experience. Thank you
With Kind Regards
Jacqui
★★★★★ 5/5
GooglePlymouth homes really are an amazing estate agents. My parents rented a house through them in the past. Myself and my partner currently rent through them. They are extremely helpful with any issue you may have, and very on the ball with getting things sorted. All the staff are extremely friendly and patient.
Dean · 9 October 2022
Agent replied · 6 July 2023
Dear Dean
Thank you so much for your google review and recognising that we are committed to ensuring that all of our customers are well looked after in their homes. It really does mean the world to us. Thank you form Jacqui and the lettings team.
★★★★★ 5/5
GoogleMatt and the team are fantastic at Plymouth homes ! Awesome customer service
IB · 6 July 2021
Agent replied · 6 July 2023
Many thanks for the feedback, I'm really pleased that you're pleased! With best wishes, Ian
★★★★★ 5/5
GoogleMatt, Jacqui and Jade were amazing in helping find somewhere so quickly!
Matt · 6 July 2021
Agent replied · 6 July 2023
Hello Matt
Thank you very much for taking the time to leave such a positive review for us. We always enjoy positive feedback. Wishing a smooth move 😊 …
★★★★★ 5/5
FacebookMrs Stella Robinson my best ever recommendation.Never imagined getting so much profits within a short period of time , it happened surprisingly I got it , this is huge for me and super happy and excited for this win , it’s a great start for me in line of trade, you been a genius trader Mrs Stella.You finally put a smile on my face , despite telling you my problems you didn’t take advantage of me thanks a lot Mrs Stella Robinson, You can reach her On WhatsApp:+1(951)703-7360Email: stellarobinsonfxtrading6@gmail.com
Victoria · 28 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
