Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatt the Lettings Manager has been extremely helpful in putting me in touch with a company who are going to help me with a Lettings matter. He didn't just put me in touch, he did a lot of liaison and communication with them too. I found Plymouth Homes through a google search and made a phone call to them with my enquiry and he took it up from there, when I am not even a client of his company. I am very impressed and grateful and If I ever do need a Letting Agent, I will definitely turn to them.
Kim · 6 July 2020
Agent replied · 6 July 2023
That’s fantastic to hear, I’ll pass your thanks onto Matt, thank you so much for taking the trouble to post a review, we really appreciate your feedback, Ian Mitchell, Company Director
★★★★★ 5/5
GoogleI cannot sing this firm's praises highly enough. Every single member of staff I have dealt with has been professional, courteous and gone above and beyond. Jessica has helped me through every step of the rental process and pulled out all the stops to get me and my little one in a new home. A huge thank you to Jessica, Jade, Jacqui, Nakita and MattPositiveResponsiveness, Quality, Professionalism, Value
Francis · 26 August 2022
Agent replied · 6 July 2023
Thank you so much for leaving such a lovely review and for choosing your new home with us. We are very much looking forward to looking after you and your family in your new home.
With best wishes, Jacqui
★★★★★ 5/5
FacebookQuite simply an outstanding service! From start to finish, the Plymouth Homes team we’re incredibly helpful, diligent and supportive in every aspect of our house move. From a friendly and approachable service over the phone, to the personable touch when things got tricky, we felt the staff were always doing their upmost to make our dream move possible.
Thanks to everyone at Plymouth Homes, particularly Clive, Rob, Steven and Ian, for all your efforts, you made our move as stress-free as possible.
Best wishes
Tom, Holly & Jonah
Tom · 21 December 2019
Agent replied · 23 October 2025
Hi Tom, thank you so much for your kind words and five star review. We're really happy for you, Holy & Jonah and hope you'll be really happy in your lovely new home. Best wishes from all the team at Plymouth Homes.
★★★★★ 5/5
GoogleOutstanding Service from Plymouth Homes !!
We write this review to express our sincere gratitude to Plymouth Homes for their exceptional service in the recent sale of our house in Beacon Park. From the very beginning, Plymouth Homes demonstrated a high level of professionalism, expertise and dedication that surpassed our expectations.
Plymouth Homes provided us with invaluable guidance throughout the entire selling process. They were always available to answer our questions, address any concerns and provide updates on the progress of the sale.
In addition to their professional abilities, Plymouth Homes were a pleasure to work with. Their friendly demeanour and positive attitude made the process seamless. We felt valued as clients and appreciated their personalised approach. A special mention for Claudia, Rob, Steven and Jan.
We would highly recommend Plymouth Homes to anyone considering selling their home. Their exceptional service, combined with their extensive knowledge and expertise make them an invaluable asset to the industry.
Thank you again for everything Plymouth Homes.
Mrs · 3 November 2024
Agent replied · 22 October 2024
Thank you for your review and the positive feedback, I am delighted that we were able to help with your sale and that you have been pleased with the service that we have provided for you. With best wishes, Ian and the team at Plymouth Homes
★★★★★ 5/5
GoogleEveryone at Plymouth Homes is so lovely and helpful. We bought our house through them recently and they were so friendly and efficient that we've decided to sell our house through them too. I wouldn't hesitate to recommend them to anyone!
Natsmillie · 14 December 2025
Agent replied · 14 April 2026
Thank you for your review and repeat business, I am delighted that you have been been happy with our service. With best wishes, Ian and the Plymouth Homes team.
★★★★★ 5/5
GooglePlymouth Homes were the agents of our purchase property and I cannot praise them enough. Friendly, thorough and cannot do enough for you. They do everything they can to accommodate your needs and are always in constant communication with you. Thanks to Rob and the team for making our move so easy and stress free.
Zoë · 14 April 2023
Agent replied · 6 July 2023
Hi Zoe, Thank you for purchasing your home through Plymouth Homes and for your kind review of the service that you have received from our team. With best wishes, Ian
★★★★★ 5/5
GoogleAbsolutely a cut above the rest. Sold our house within 24 hours of it going live. When we lost that buyer they found another one within days. Photos were much better than other agents. The team were professional and friendly all along, and kept us updated. Even went to the trouble of returning my key ring 😁 Thank you Plymouth Homes team 🥰
Ben · 6 July 2021
Agent replied · 6 July 2023
Thank you to you both for your feedback, we are really pleased that your sale went through in time for Christmas and that you made it to your new home. With best wishes, Ian
★★★★★ 5/5
GoogleWe felt looked-after from day one with Plymouth Homes. The valuation was spot on so the house sold very quickly. Communication was excellent through. Jan was lovely for arranging our viewings. Steve got it across the line and was happy to chase all parties on our behalf. They made the whole sale /buying process easy and exciting. Highly recommended.
Ian · 6 July 2021
Agent replied · 6 July 2023
Thank you for your kind words, it was a pleasure to help you and your family move to your beautiful new home, Ian
★★★★★ 5/5
GoogleI would like to thank Matt and all staff at Plymouth homes for making the whole experience of renting out my flat for the first time a pleasant experience, nothing was too much trouble and they have all been so helpful… 5 stars from me , thank you x
Wendy · 9 October 2022
Agent replied · 6 July 2023
Dear Wendy thank you so much for choosing Plymouth Homes Lettings to manage your property. Your google review means so much to the lettings team as we all pride ourselves on making sure we get it right first time. Very much looking forward to working for you for the foreseeable future. From Jacqui and the lettings team.
★★★★★ 5/5
GoogleThanks Jessica, couldn’t have done it without you. I am so looking forward to starting over in my own beautiful home. Thank you so much for your support and service, I can highly recommend Plymouth Homes, the response time was great and …
Et · 14 April 2023
Agent replied · 6 July 2023
Thank you so much for your review and especially your kind words relating to Jessica who as you quite rightly say, does an excellent job of coordinating tenancies in a lovely friendly manner. Thank you also for choosing your new home with Plymouth Homes, we wish you every happiness, warmest regards, Jacqui
★★★★★ 1/5
GoogleHaving recently used this company to sell the family home I received shocking treatment and have been forced in to being homeless due to the fact I was forced out
Of the property before my new purchsse is availabile . I have also received no payment from the sale of the property yet !!! due to their pure greed! I am currently in limbo , cheers !
Gary · 5 September 2024
Agent replied · 22 October 2024
Dear Gary, I am very sorry that you felt the need to rate our services as 1 star, especially when we worked so hard for you through the entire house sale process. I understand that it was disappointing for you to break the chain, due to your buyer’s mortgage offer expiring, but this was a decision that was made jointly between you and your siblings. With regard to having not received the proceeds of the sale, this is a matter purely between you and your solicitor as we have no influence over the timescale in which they distribute funds. We explained to you before completion that we could not guarantee how quickly your solicitor would send monies. I understand that your onward purchase is nearing completion and I wish you every happiness when you move into your new home, With best wishes, Ian Mitchell, Company Director.
★★★★★ 5/5
FacebookWow……fantastic service yet again from Plymouth Homes!
They recently sold my late mother’s property and from the initial probate valuation right through to completion, they have been outstanding. The whole team are friendly, efficient and professional.
I must give a special mention to Clive and Jan, who really are a credit to the company. Clive was particularly helpful and informative, giving us an overview of the (crazy) housing market and providing an honest and realistic valuation based on his research……he was spot on!
Jan was very friendly, yet still professional and kept us informed of all scheduled viewings and provided prompt feedback following them. Jan also provided clear, accurate information regarding offers on the property.
Plymouth Homes really are ‘a breath of fresh air’ in estate agency and I wouldn’t hesitate in recommending them!
Lynda · 18 August 2022
★★★★★ 5/5
GoogleThe whole Plymouth Home Team has been fantastic in selling my home recently. They never had a problem finding plenty of potential customers to view and carried out dozens of showings over the contract. Feedback was always given to me. Great value too 10/10 and I wouldn't hesitate to recommendPositiveResponsiveness, Quality, Professionalism, Value
L · 26 August 2021
Agent replied · 6 July 2023
Thank you for your review, we have thoroughly enjoyed helping you with your sale, with best wishes, Ian
★★★★★ 4/5
GoogleThe only complaint that I had was that I was asked to drop the price very early in the process, other than that I thought everything went well.
Trish · 14 November 2025
Agent replied · 14 April 2026
Thank you for your review and I am delighted that you were generally pleased with our service. I have looked into your comment with regard to reducing the price, and I can see that when the property was first listed for sale the initial response was disappointing, and nobody was forthcoming to view. My colleague suggested, with your agreement, realigning the price to try and stimulate the required interest. I’m pleased that this action resulted in a sale two weeks later at the full asking price. When selling timing can be critical, and I am confident that in this case we got the best outcome for you. It is really important to us that our clients are happy, and we have taken your comment on board. Thank you again for choosing Plymouth Homes. With best wishes, Ian and the Plymouth Homes team.
★★★★★ 5/5
GoogleVery professional and efficient agent who handled our sale very well
Penny · 31 March 2026
Agent replied · 14 April 2026
Many thanks for your review and positive feedback, I am delighted that we were able to help with your sale. With best wishes, Ian
★★★★★ 5/5
GoogleAmazing service from start to finish, thanks to the entire team.
Isioma · 14 March 2026
Agent replied · 14 April 2026
Thank you for your positive review, we wish you every happiness in your new home, with best wishes, Ian and Plymouth Homes team.
★★★★★ 5/5
GoogleAmazing and great customer service. Matt and Jessica were brilliant, prompt and patient through the move in process.
Ifeoma · 14 April 2024
Agent replied · 6 July 2023
Dear Ifeoma, Thank you so much for your lovely google review, we really do value your experience and thank you for sharing. With many kind regards, Jacqui and the lettings team.
★★★★★ 5/5
GoogleBought my first home with Plymouth Homes, smooth and easy process from offer to completion in 8 weeks.
Ben · 14 December 2025
Agent replied · 14 April 2026
Hi Ben, thank you very much for your positive review, congratulations on your purchase and we hope you will be very happy in your new home. With best wishes, Ian and the team at Plymouth Homes.
★★★★★ 5/5
GoogleJade, Jacqui and the whole team at Plymouth Homes have been great.They let my property quickly,and all worked as a terrific team, which given Lockdown was amazing.I would definitely recommend them for lettings or sales and will certainly use them when needed in the future.Great Team !
Denise · 6 July 2020
Agent replied · 6 July 2023
Thank you for such a lovely review, I’m so pleased that everything has gone well for you. With best wishes, Ian
★★★★★ 5/5
FacebookI cannot thank Plymouth Homes estate agents enough. Brilliant customer service, kept us updated throughout and was a huge support to us. Would highly recommend.
Emma · 1 September 2025
Agent replied · 23 October 2025
Thank you for your review and buying your new home with Plymouth Homes. We wish you every happiness going forward. With best wishes, Ian and the Plymouth Homes team.
★★★★★ 5/5
GooglePlymouth homes gave me a 5 star service from start to finish. Nothing was too much trouble for them. I would highly recommend to anyone.
I would like to thank all the members of staff that I dealt with they were always helpful and went above and beyond to get the sale completed
Tracey · 5 September 2024
Agent replied · 22 October 2024
Hi Tracey, Thank you for using Plymouth Homes for the sale of your property. I am delighted that you were happy with our service, thank you for such a positive review. With best wishes, Ian and the team at Plymouth Homes
★★★★★ 5/5
FacebookThank you Plymouth Homes Estate Agents!
Professional from the start, with a nice welcome in branch when we registered, they kept us informed of new instructions, and were passionate about finding us the right home.
Once we had a sale agreed, the customer service didn’t stop… They made us feel special and excited.
The buying process was made easy, they kept us updated throughout.
We were very pleased with the service we received, and will highly recommend Plymouth Homes to our family and friends in the future.
Zara · 22 November 2022
Agent replied · 23 October 2025
Thank you for your lovely review - and the amazingly tasty and thoughtful cup cakes! We wish you every happiness in your new home, Ian and the team at Plymouth Homes.
★★★★★ 1/5
FacebookMy daughter and her partner saw two homes for sale through this estate agent, there seemed a lack of honesty from staff about viewings upcoming and offers made, they were made to feel embarrassed by staff who let them see a house which owners conditions relating to how much deposit was needed meant that they would never have any offer accepted, subsequently wasting their time in viewing it, finally staff seemed uninterested in feedback offered, I've advised them to use other estate agents instead who are more keen on helping a young couple get on the property ladder
Wendy · 12 August 2022
Agent replied · 23 October 2025
Dear Mrs Gibson,
I would be very grateful if you would call me on 01752 514500 as I feel there has been a mis-understanding with regard to the offer made by your daughter and her partner. They did have their offer declined on the property that wished to buy, but this decision was made by the seller and he only made us aware of his desire for a larger deposit at the time your daughter and her partner placed their offered. In fairness, I feel his desire for a larger deposit was driven by the volume of interest in the property and the fact that the offers exceeded the asking price. The alternative buyer that offered whilst we were in conversation with your daughter had a deposit that was three times larger and the seller felt more secure in proceeding with them as a buyer.
I know that it is very difficult for first time buyers at present and we do everything we can to help them. However, we must follow the seller’s instructions when negotiating offers, which we did, and all information was relayed to your daughter and her partner as soon as we received it. It is always disappointing to fall in love with a property and then not be successful in securing it. My team are aware of this and they handled the situation sensitively and tried to help them in every way possible.
I have left a message for your daughter this morning, asking for either her or you to make contact. We work really hard to treat everybody fairly and if you feel that we could have done more I would really appreciate the opportunity to discuss this with you.
With kind regards
Ian Mitchell
Company Director
★★★★★ 1/5
GoogleI rented a house with Plymouth sales and letting. Due to COVID I reviewed the house online. I spoke with a very nice lady who told me all the good things about the house. No problems were informed.
After 2 months living in the property we were told that there are cracks in the wall and they needed repairing. In the middle of lock down we were told that if we do not let the repair team in we will be taken to court. Despite the repair the wall kept crumbling. We realized that the house was damp. Drain blocked and moulds appeared in the bathroom.
5 months living in the property the boiler went off. In the middle of the winter there were no hot water and heating. After complain it was repaired and it would broken again in 2 days time. During Christmas time we had not heating/hot water for 3 days. They had no one to send for repair.
This continued to 4 months and we have 15 visits from a boiler man who would come in during Lockdown periods and spend 1-2 hours.
I left the property and due the nature of my job in the NHS could not get end of tenancy cleaning. The letting agency is charging my 3 times the price of cleaning and have been completely inflexible. They withdraw from the TDS scheme and now threatening to either give them the money they demand or they will also seek legal fees from me.
Please avoid this letting agency. If anyone have had a similar experience please share
Research · 6 July 2022
Agent replied · 6 July 2023
Dear Dr Bharat
As you are aware, we have now successfully concluded your tenancy and are delighted that we have reached an agreement that both you and the landlord have found acceptable. I would like to thank you for meeting with us in person and for showing the flexibility that has allowed this matter to be resolved without the need for legal remedy.
During our meeting we discussed the points raised in your review, and as you are aware we do not agree with many of the points that you have listed. For the benefit of others reading this review I feel it is only fair that we point out the areas that we contest so future Plymouth Homes clients can take a balanced view of your review and draw their own conclusions.
Your initial viewing was online over a facetime call. We facilitated this for you during the first lockdown as we were keen to help you, as an essential worker, secure a new home close to your place of work. You then viewed the property in person before deciding to proceed with the tenancy. During this visit I highlighted to you an area of penetrating damp that the landlord was in the process of having fixed, but due to the lockdown and the shortage of tradesmen this was not going to be fixed prior to you moving into the property.
We understand that you were reluctant to allow workmen into the property due to Covid concerns. However, as the condition of the property was deteriorating without the necessary repair and the landlord’s concern that further damage was being caused, it was suggested that we may need to contact Plymouth City Council’s Environmental Health department who would issue a court order, if they felt it was necessary, to allow workmen to visit and repair the property. Fortunately, you then allowed access and this was not required.
The reliability of boiler was a problem throughout a section of your tenancy and we worked very hard to ensure a boiler engineer visited promptly when you reported a fault. The landlord instructed us on every occasion that they wished to have the boiler repaired and did not authorise a replacement boiler. A specialised visit was required and this finally fixed the boiler. However, we acknowledge that you did have a disruptive period with the boiler but hope you appreciate we did everything we could, within our ability as managing agents, to get an engineer to you promptly on every occasion.
With regard to the landlord withdrawing from the TDS scheme, I am afraid they felt that they had little choice as the cost of repairs and cleaning required after you vacated the property exceeded the amount of your deposit. The TDS are only able to award compensation up to the value of the deposit and on this occasion the works required were not covered by this amount so the landlord felt that they had little choice. This was not a threat nor action that they wished to pursue, but the only avenue available to them considering the condition the property was left in upon your vacation.
I am pleased that this matter was resolved without the need for legal action and would like to thank you and the landlord for compromising and reaching an agreement.
With kind regards
Jacqui Courtier, Lettings Director
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