Trusted Agent profile · Mutley
Verified
★★★★★
181 reviews across 2 platforms
99 Mutley Plain, PL4 6JJ
DC Lane's office in Mutley, at 99 Mutley Plain, is rated 4.7 out of 5 across 181 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
5/5
GoogleI recently used DC Lane to purchase 2 buy to let properties. They were very helpful, gave great advice and helped me choose 2 lovely investments. Dan, Helen and the team kept me informed all the way through the sale process …
Hi Martin, Appreciate your review, 2 great properties you have, and now fully managed - thanks for choosing our lettings service too!
5/5
GoogleOffered a viewing on a Sunday which was so handy! Made the entire process of moving really easy. Move-in date was later than expected but I was always kept updated. Helen is lovely, eager to help and very proactive. Also very easily contactable on multiple platforms (phone, whatsapp, email) which is always a plus.
Hi Lerryn, we are really pleased to hear that our Sunday viewing option and multi - platform availability makes the process smoother - We hope that you are enjoying the new home, keep in touch!
5/5
GoogleHelen and the team were an amazing help to me after a break up which resulted in our property having to be sold. From start to finish DC Lane went above and beyond, and their customer care is exemplary. …
Hi, thanks very much for your review - we were so pleased to find you great buyers and of course, we're here whenever you need us!
5/5
GoogleI could not recommend DC Lane highly enough. I have worked with Helen for a few years now on a tenant find basis for several flats I manage. She is extremely professional, a great communicator and always there for me should I have any questions. A top team.
Thank you so much Jayne, its a pleasure working on your behalf, your properties are always lovely!
5/5
GoogleExcellent atmosphere with the lovely and humble people work in DC Lane. We got our two bedroom house from DC lane and we are really blessed to say that it's a lucky home for our family from the beginning and looking forward to stay and really appreciate them for giving this opportunity to live in a nice area.😊 …
Ah Tharinda thats a lovely review, thanks so much! Do pop in at any time to say Hi!
5/5
GoogleI am thrilled with the service that DC Lane has provided through their first class professionalism, experience and service. Helen and Dan were attentive and kept me informed at all stages of the letting process. I wouldn't hesitate to use DC Lane again in the future.
Hi Leah, we were thrilled to source you a fantastic client! ... and thanks for the flowers, they are beautiful :)
5/5
GoogleMy son was searching for a flat in the Mutley area and DC Lane were very helpful in finding him a suitable place. Helen was excellent, keeping us informed every step of the way. She couldn't do enough to help us. I would thoroughly recommend DC Lane's services.
Thank you Terry, we were thrilled to help your son find his new home, do keep in touch - we are here to help!!
5/5
GoogleHelen and the team have been caring and helpful from start to finish during the painful process of selling Mum's home. They have completed all I was told they would do. Thank you 😊 …
Hi Elaine. Were so pleased to have smoothly overseen the sale and very much appreciate your words! We look forward to speaking with you soon we hope, keep in touch :)
1/5
GoogleDC Lane has mismanaged my property to the ground and have ended up having to sell my property as a result. After a claim for misconduct, I was finally compensated by the Property Redress Scheme. Do not use this company!
Dear Anna We are very sorry that ultimately we were unable to satisfy your expectations. Your property came to us from another agent who was retiring, and unfortunately there were six room lets with significant issues including rent arrears. We tried hard to resolve the problems, but ultimately had to assist you in regaining possession through the legal process. We appreciate that this was expensive as it took a large amount of time with little rent and each individual room being dealt with separately and you were very frustrated with the process. This is a risk of letting a home as an HMO. Just to correct a minor point for balance - There was no award of compensation from the Property Redress Scheme, we offered a small settlement as we felt was reasonable given the unfortunate position you were in, and we regained this from the original agent who had put us all in a difficult position.
5/5
GoogleUsed D C Lane after 'ditching' a bigger well known firm of estate agents who I wasn't at all impressed with. D C Lane's Helen was brilliant with a very positive, vibrant and enthusiastic approach. We had viewings arranged literally within …
Thanks David, we really appreciate your review - it has been a pleasure working on your behalf!
5/5
GoogleExcellent service! DC Lane sold my flat very quickly. I was kept informed of progress throughout and there were no problems. Thank you Helen for your professional and efficient service. I would recommend DC Lane to anyone.
Thanks for the words Lynn. We love reading the feedback, it helps to keep us motivated in going the extra mile :)
1/5
FacebookI would not recommend this company because when I reclaimed my property from DC Lane, it was left in such a terrible condition that it was completely unrentable and required thousands of pounds worth of work just to make it habitable again. They’ve attempted to shift the blame onto my previous management agent, but when the property was transferred to DC Lane, it was fully rented and in good condition.
5/5
GoogleQuick efficient very helpful & no fuss moving in couldn't of gone better.. never have been in a place so quick! Thank you for your help I love the flat 😊 hm …
Thank you, Harry! We're very happy to hear you had such a smooth experience and that you're enjoying your new flat. If you need anything in the future, feel free to reach out!
5/5
GoogleI was waiting over 8 months with a previous estate agent, your move, and was very disappointed with their lack of care and lack of professionalism. Helen was the absolute opposite as she was very positive and professional. The relief I felt …
Thanks June, we are so pleased we managed to inject some much needed energy into the marketing of your property and find a great buyer so quickly - hope to work with you again soon.
5/5
GoogleI would recommend DC lane over any other estate agent plymouth based on my experiences of letting and selling my property in last 12 months. I’m inexperienced in this field and dc lane couldn’t of been more helpful and supportive going over and above what is expected in my opinion. I’ve dealt with other estate agents all who feel very corporate and not very personal where as I’ve found dc lane to be 10 out of 10 on everything I’ve wanted and needed. Top customer relations with marketing that is second to none.
Wow! thanks so much for the review, we try super hard to make sure we support when needed. We love being 10 out of 10's! Keep in touch and speak soon.
5/5
GoogleVery friendly and professional service from Helen, Dan and the team! Just sold my flat and would highly recommend using DC Lane. Really helpful when putting the property on the market and kept me updated right through to completion.
Andy thanks so much, we appreciate your comments and must say working on your behalf was an absolute pleasure :)
5/5
GoogleComing from abroad and after a struggle to find a house or apartment DC-Lane made the extra leap to make it happen. The personal approach, extra viewings and professional efficient use of the real estate network showed the strength of DC-Lane. Need a place, walk the Lane.
Hi Stan, great to hear your feedback and we love your play on words!!
1/5
GoogleIf i could give 0 stars I would. I lived in a property for over a year (year contract) reported problems, some were solved, most weren’t, i’m surprised that I even had to report these issues as they should not have been issues to begin …
Dear Kira - We understand you aren't interested in a reply, but for completeness and to allow others to reach a balanced view, we thought we should drop in a short note. We are sorry you didn't enjoy living at the property and you felt … More
5/5
GoogleI was looking for a property with my partner in 2021 and found an advert from DC Lane, Helen was great always answering questions quickly and helping during the whole process
Hi Griff. Thanks for the review!
5/5
GoogleHaving had a really stressful experience with a previous letting agent, I was thrilled to find Helen and the wonderful team at DC Lane. Within days of joining them I had a great tenant in place who has remained with me throughout the last …
Thanks so much for your review Brenda, we really appreciate it. We have very much enjoyed helping let and latterly introduce a buyer for you, and a lovely client to work for!
5/5
GoogleHelen was great and brilliant. Always on top of everything marking sure it was smooth and fast the purchase. Thank you
Hi Luis, thanks so much for your review, the feedback is always very much appreciated and we hope to help you again if you ever need us!
5/5
GoogleGreat communication, nothing was to much trouble and I would use these guys again if we decided to do it all over again! thank you so much!
Hi Megan - It was our pleasure working on your behalf, and thanks so much for your feedback, it's always very appreciated!
5/5
FacebookCan i just say what a fantastic service we have had from dc lane.. they have gone above and beyond, kept us well informed as things progress, especially in the current market where ur lucky if u get a call back after inquiring with some agents and we have even had some not even turn up to viewings, we have arrived at properties and no one has met us or even given us a call to let us know. I know things are busy but surely thats not how u run a business. I can 100% say that if im buying or selling in the future dc lane will be my first call. Thank you for taking the stress out of buying 5* Anita and Doug 👍
Thank you ! 🤩
5/5
GoogleHelen and the team were super helpful when me and my boyfriend were searching for a flat. The whole process was really easy and simple. Fantastic communication and very friendly staff. Would highly recommend dclane to anyone!
Hi Francesca. We really enjoyed helping you move into your new place, thanks for your review it's most appreciated. Drop by for a coffee anytime!
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