Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy experience with DC Lane, a property management company that I would strongly advise against dealing with.
Their communication and customer service practices are extremely poor, and they have a tendency to prioritize profit over tenant satisfaction.
Here are some key points to keep in mind if you're considering doing business with DC Lane:
Prompt Reporting of Damages: Document any existing damages upon move-in and report them immediately. DC Lane has a history of ignoring or delaying repairs.
Maintain Your Own Inventory: Keep a detailed record of all your belongings. This will be crucial in case of disputes or property damage.
Persistent Communication: Be prepared to follow up on your communications multiple times. DC Lane often takes weeks or even months to respond to inquiries.
Set Clear Boundaries: Establish clear expectations and boundaries from the beginning of your tenancy. Be firm in your communication and do not tolerate neglect or disregard of your concerns.
It's important to note that your deposit is a significant financial investment. DC Lane might and will withhold deposits, even for minor issues that might not nesssarily be 'out of your control'
I urge you to proceed with caution and consider alternative property management companies. Your peace of mind and financial security are worth it.
Elliott · 18 October 2024
Agent replied · 25 October 2024
Dear Elliott. DC Lane have been trading for 5 years, and in that time, we have received 104 Google reviews in total. Of those 104 reviews only 5 of them are 1 star, and 97 are 5 star. All of the negative reviews come from the same group of individuals - those being tenants whose Landlords have made claims against their deposit due to them leaving the property dirty and/or damaged with significant costs to put right. Your review adds another to that small group. Over 600 tenants have left homes arranged by us in that time, and less than 1% have been unhappy. We do not profit from arranging remedial works needed to get the property ready for the next occupier. All security deposits are fully protected by the DPS so if you do not agree with the charges your Landlord has claimed, it will be looked at by an independent adjudicator and the funds will be distributed on their instructions. Others can indeed read our reviews and make a decision if they would like to use our services. To those reading, all we would say is, Tenants, do enjoy your stay and please treat the property with the same respect you would your own - and to Landlords we will protect your property if tenants don’t.
★★★★★ 1/5
GoogleDo not use. They provide inaccurate information, bully and make threats, resulting in me removing my previous review. Now that the case has conclude and the property redress scheme found in my favour i feel i can pit it back up.
They lie about condition of properties and put up in accurate photos, dont do due diligence and then make threats of legal action when you complain.
If you do use them, make sure you see the property several times so you dont have to go through what i have. However where possible use someone else and convince anyone you can to use someone else
Andrew · 9 October 2024
Agent replied · 23 August 2024
Dear Andrew,
Just to correct a few points to allow readers a balanced view and to draw their own conclusions accordingly.
We remain very sorry that you weren’t happy with the property at handover. This underlines the importance of viewing several times before proceeding. We as agents do not regularly visit property once sold STC and aren’t aware of any changes in condition.
Conveyancers recommend a final viewing prior to completion as there is no way to know whether damage has occurred in the period between initial viewing and completion. We haven’t seen evidence of damage either.
As you were unhappy and we didn’t agree we were at fault, we used the ombudsman service of which we are members to adjudicate. After review they suggested an informal early resolution agreement. We both accepted this - meaning there was no formal finding, and no admissions of error from either of us. On our part, it was commercially sensible to conclude things at this stage rather than expending further time, and we felt it was better for everyone involved.
We believed you had added 2 reviews on google about this event and you admitted both were associated with you. As we had said in our replies to them, our issue was not the initial review - We support the concept of reviews because as with us, good businesses have a high proportion of 5 star reviews. We felt that the addition of this second review was malevolent of you at the time and we asked you to remove one of them. They were both removed just prior to the adjudication, perhaps so that they didn’t prejudice you.
All this said, we are glad that the matter is now resolved. For our part, in future we’ll stress the absolute importance to buyers that they must be diligent and make the effort to arrange a final viewing every time.
★★★★★ 5/5
FacebookAbsolutely brilliant service from everyone at DC Lane. Valued and sold our house in almost a couple of days!! The communication was excellent, receiving weekly phone calls keeping us updated with the sale and they were always available to offer advice when needed. Everyone we spoke to was so friendly which added to a really personal feel for us. Thank you so much with a special mention to Amy, Helen, Emily and Emma ⭐️⭐️⭐️⭐️⭐️
Dave · 2 September 2020
Agent replied · 18 October 2023
Thank you!!❤️
★★★★★ 5/5
GoogleCan't thank Oscar Pollard enough for his help when looking for housing solutions recently (bit of a long story but needed to look at rental and purchase options). …
Jon · 5 October 2024
Agent replied · 23 August 2024
Thank you, Jon! We're thrilled to hear about your positive experience with Oscar. Your confidence in our services means a lot to us.
★★★★★ 5/5
GoogleI must say mentioning no names that the person who looked after the sell of our house was the most perfect salesperson I've ever met .The team at Dclane are awesome they care and that goes for everyone. They give full attention to detail and they chase every thing , they are a force to be reckoned with , can't praise them highly enough . Many thanks for all you've done. I highly recommend this company.
Carol · 9 October 2024
Agent replied · 23 August 2024
Hello Carol thank you so much for this review, we're absolutely thrilled to have worked for you and we wish you all the best in your future.
★★★★★ 5/5
GoogleWe first met DC Lane when purchasing a property through them in Plymouth, we did that deal in seven weeks which was amazing and then Helen has helped us sell that property. DC Lane always go above and beyond, Helen was there to take us …
Sara · 5 October 2023
Agent replied · 31 December 2023
Hi Sara, Thanks for the review - Its good to hear that the work pays off and we much appreciate that you took the time to leave a review, thanks very much!
★★★★★ 5/5
GoogleI have just completed on the purchase of a flat and Helen at DC Lane could not have been more helpful in moving the process along and ensuring everything was in place. She made herself available and was super responsive. It has been a wholly positive experience and I would not hesitate in recommending Helen and the team at DC Lane.
Dorothy · 11 May 2022
Agent replied · 5 July 2023
Hi Dorothy. Thanks for the review, much appreciated. Hope you enjoy your new property :)
★★★★★ 5/5
GoogleExcellent atmosphere with the lovely and humble people work in DC Lane. We got our two bedroom house from DC lane and we are really blessed to say that it's a lucky home for our family from the beginning and looking forward to stay and really appreciate them for giving this opportunity to live in a nice area.😊 …
Tharindu · 11 May 2025
Agent replied · 11 May 2026
Ah Tharinda thats a lovely review, thanks so much! Do pop in at any time to say Hi!
★★★★★ 5/5
GoogleDC Lane were exceptional in marketing mothers property which was part of a shared ownership with a housing association. They had their finger on the pulse the whole time through what was a difficult negotiation. A big thank you to Helen and her team we couldn't fault their commitment.
Harold · 11 May 2023
Agent replied · 5 July 2023
Hi Harold, glad to help, it was our pleasure. We pride ourselves on approaching each situation with a fresh set of eyes to help reach the best possible conclusion and we are so happy that came across in our work. Thanks so much.
★★★★★ 5/5
GoogleWe actually bought a house off DC Lane, we dealt with Helen and she was fab. She answered all our questions super fast would chase up the solicitors and did a great job.
Lolly · 11 May 2024
Agent replied · 11 May 2026
Hi Lauren, thanks so much for your review - it is very much appreciated. Helen is thrilled to hear you appreciated her pro-active approach! keep in touch and we hope we can be of service again in the future.
★★★★★ 5/5
GoogleDC Lane is simply one of the best estate agents in the South West! Staffs were extremely supportive and knowledgable, friendly and professional! In particular, Helen certainly went above and beyond to ensure I am able to secure my first home! Couldn't have done it without her support!
Matthew · 11 May 2023
Agent replied · 31 December 2023
Hi Matthew - Thanks - chuffed with your words here! Keep in touch theres a coffee in the office any time for you!
★★★★★ 5/5
GoogleHad a wonderful experience with DC Lane!
Oscar, Victor and Helen helped me throughout the sale- especially with my first time buyer nerves! Such a supportive team, and I couldn’t have asked for more with my first purchase.
When I go through the process again I will be coming to back to them without any hesitation. Thank you all :)
Emily · 6 February 2026
★★★★★ 5/5
GoogleWow! What can I say, flat sold within 24hrs !
Helen is with you every step of the process, very proactive & gets things done! I can honestly say Dc lane are the best estate agents out there in my …
Jason · 5 October 2023
Agent replied · 5 July 2023
Ahhh thanks so much Jason, Helen's smiling inside. What a lovely client to work for, keep in touch.
★★★★★ 4/5
GoogleRecently sold our house with DC Lane, it was a smooth and professional experience with great support from Kathryn and Helen, would definitely recommend.
Tamsin · 8 October 2026
★★★★★ 5/5
GoogleWe actually bought a house off DC Lane, we dealt with Helen and she was fab. She answered all our questions super fast would chase up the solicitors and did a great job.
Lauren · 25 February 2024
Agent replied · 23 August 2024
Hi Lauren, thanks so much for your review - it is very much appreciated. Helen is thrilled to hear you appreciated her pro-active approach! keep in touch and we hope we can be of service again in the future.
★★★★★ 5/5
FacebookIt's really easy for me to just write a review that says 'Five stars' 'Great Company' etc. But for anyone looking to buy or sell a house, I really cannot praise Helen and her team at DC Lane enough. They are more than a business, they actually really care! From my first meeting with Helen, I knew I was in great hands and with someone I could trust to sell my home. She held my hand the whole way and got me an incredible sale price! I think it says everything when I was actually sad to say goodbye once the house sale completion had happened. Honestly, if you are deliberating, do not hesitate to go with DC Lane. (Special mention also to Amy who went above and beyond after hours to bring me a spare set of keys when I had momentarily misplaced my own!)
Lucy · 29 September 2022
★★★★★ 5/5
GoogleIt's really easy for me to just write a review that says 'Five stars' 'Great Company' etc. But for anyone looking to buy or sell a house, I really cannot praise Helen and her team at DC Lane enough. They are more than a business, they …
Lucy · 5 October 2022
Agent replied · 5 July 2023
Thank you so much Lucy. This was a really lovely read and we want to send our appreciation. We pride ourselves on offering a personal service designed to suit you and we are more than delighted that the process not only resulted in a strong … More
★★★★★ 5/5
GoogleI sold a house for the first time this year, and the team at DC Lane (particularly Helen who I liaised closely with) were fantastic from start to finish. Regular communication, and I felt supported in the sale process. Thanks again to the team for making my sale as smooth as possible (even during a pandemic!)
Alex · 6 June 2021
Agent replied · 5 July 2023
It was our pleasure Alex, from meeting you just when things were opening back up ... to final completion - we wish you well for the future and keep in touch!
★★★★★ 5/5
GoogleSophie and Dan took on the rental of my flat, which had existing tenants. They did exactly as asked, managing the complexity of the situation very well and I had a great outcome. I can’t fault DC Lane. Thank you.
Dave · 7 August 2025
Agent replied · 14 April 2026
Thank you, Dave! We're delighted Sophie and Dan made the process seamless for you and handled everything as requested. Your positive feedback means a lot to us!
★★★★★ 5/5
GoogleHelen and the team at DC Lane are hands down the best estate agents in Plymouth. I sold my property with them for above asking price, with multiple viewings - and offers - within days of hitting the market. They know everything inside out, …
Kerry · 5 October 2022
Agent replied · 5 July 2023
Hi Kerry, we very much appreciate you leaving your super review, we love working for great clients and hope we can help you in the future!!
★★★★★ 1/5
GoogleA terrible experience of viewing with Emily Saker waiting around constantly for her to have a viewing for someone else why I'm waiting so rude.
Sambo · 14 December 2025
Agent replied · 14 April 2026
Hi Sambo - We're sorry you felt Emily was rude in asking you to wait while she showed another prospective tenant the property, however in fairness they were booked before you and you did turn up early!
We tend to arrange viewings one after the other at lettings properties so that we can maximise the number of tenants that get the chance to apply, thereby giving everyone a fair chance to secure great homes in Plymouth - but this does sometimes mean a little waiting if others are slower to look around.
As it was, we showed you the property at the agreed time on this occasion, and so we thought your 1 star review was a touch harsh!
Our team work really hard, and often the 5 star reviews we attract are as a result of hours & hours of dedicated work. Reviews are incredibly important to both our team and our business, and we wondered whether it was fair and reasonable to give poor feedback on a fleeting moment of contact. Emily was quite upset to see her name on this a she tries really hard to keep people happy.
We had a looked at your other reviews too, and wondered perhaps if you have ever considered the potential impact of your words online?
★★★★★ 5/5
GoogleI would definitely recommend DC Lane. They have been nothing but helpful to me and my partner in our house hunt. We felt like we were their number one priority and they had lovely properties to show! A lovely women named Helen was very helpful and friendly to us, would totally go to them again, 10/10.
Faye · 16 September 2020
Agent replied · 5 July 2023
Hi Faye. Thanks so much for your review, we were glad to meet you and help with your search!
★★★★★ 5/5
GoogleI can't fault the service from DC Lane. They sold our home in a week, and the service between offer and completion was fantastic.
They kept us updated at every development and often chased solicitors before we even asked.
We have moved house 5 times and DC Lane are by far the best agents we have ever dealt with. Highly recommended!
Rebecca · 9 October 2024
Agent replied · 23 August 2024
Thank you, Rebecca! We're thrilled to hear about your positive experience and that we could assist in making your move smooth and efficient. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleDC Lane made the process of selling my house very easy. Within 24 hours there were 15 viewings and 3 offers of which one was accepted. Always keeping in touch and informing me of progress. Dashboard was a good way of checking progress. Thank you
Dave · 6 June 2022
Agent replied · 5 July 2023
Hi Dave, glad you appreciated our speed of service and the online portal that keeps everyone up to date in real time :) Thanks for choosing us, we hope to speak again soon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
