Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe approached all the leading estate agents in the local area with some trepidation as we were concerned as to how well our house would sell. The house was a lot larger than most which narrowed our potential market. The agents all gave their fair professional assessments but they lacked something which left us feeling anxious at being able to sell our home in a difficult market and at a higher selling price. And then we met Helen! She oozed genuine enthusiasm and drive which totally overshadowed her competitors. Her professionalism and passion shone immediately. She made us feel that we were more than just another client for her company, inspiring confidence about the whole procedure and eventual outcome for us- and she delivered just as she said she would! She took personal pride in our property and was available to us at all times with queries, advice and reassurance. All her staff are polite, friendly, professional and extremely helpful on every contact. We will always be grateful for her assistance with selling our house which in turn has led us to new opportunities and a new home.
We would highly recommend DCLane Estate Agents for all those wanting both a professional and personal service selling their property.
Louise · 6 December 2025
Agent replied · 14 April 2026
Thank you so much, Louise, for taking the time to share your experience. We're thrilled to hear how Helen and the team exceeded your expectations and made the process seamless for you. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleHelen and the team were amazing selling my mother’s house after she passed. Chased the solicitors up without having to be asked.
An absolute pleasure from start to finish.
Highly recommended
Christian · 6 December 2025
Agent replied · 14 April 2026
Thank you, Christian. We're truly grateful for your kind words and are glad Helen and the team could support you during such a sensitive time. Your recommendation means a lot to us!
★★★★★ 1/5
GoogleIf I could give zero stars, I would.
My experience with DC Lane was deeply disappointing from day one. The property was in poor condition, paint peeling off the walls, furniture falling apart, and a general sense of neglect. Communication was consistently dreadful: emails were ignored for weeks, and during actual emergencies, the admin team was not only unavailable but openly rude. One staff member even hung up the phone and refused to attend the issue in person, showing a complete lack of concern.
The worst part came after the tenancy ended. My deposit was held hostage for months, and £200 was deducted for a so-called “luxury cleaning service,” despite the official cleaning report confirming the flat was left in good, clean condition. This felt like an unjustified and opportunistic charge.
I strongly urge prospective tenants to think twice before renting through DC Lane. The lack of professionalism, transparency, and basic respect for tenants made this one of the most frustrating rental experiences I’ve ever had.
John · 6 November 2025
Agent replied · 14 April 2026
Hello John,
We are sorry you weren't happy with the service provided during your tenancy - I have looked through the files and cant see any records of reported service relates issues until the checkout. Your review follows a trend; where we receive excellent feedback in general - with one exception; that is the small cohort of tenants who have had deductions claimed from the security deposit for damage or cleaning at end of tenancy.
The checkout report did not record the property as clean, and you had every opportunity to dispute the claim using a third party adjudicator - The onus of proof is on the Landlord/agent to justify any charges, so we will only make a claim where the evidence is very strong - I assume you chose not to dispute the charge as you didn't feel you would be successful?
We looked at your profile on Google and noticed that your last review of a letting agent follows the trend - they appear to have had to clear up after you too!
The vast majority of lovely tenants who we work with leave property as found in the inventory, and no charges are needed to be claimed. We hope at some stage in the future you do leave a property as you found it and perhaps your view of the agent involved will be more positive!
★★★★★ 5/5
GoogleDC lane were faultless throughout the whole purchase of my property. Helen in particular went the extra mile and kept constant communications with everyone involved. Oscar was also extremely pleasant on the phone and Victor was very likeable and informative during the viewings. Would highly recommend using them.
Thomas · 11 May 2025
Agent replied · 26 December 2024
Thank you, Thomas, for your kind words. We're thrilled Helen, Oscar, and Victor could assist you so well. Your recommendation means a lot to us and it was a pleasure helping you buy your new home!
★★★★★ 5/5
GoogleFabulous, friendly and efficient local Esate Agent. Helen and her team did a fantastic job selling our mum's retirement flat. Would recommend to all my family and friends.
Sarah · 31 July 2026
★★★★★ 5/5
GoogleWe had an outstanding experience working with DC Lane. From the very first interaction, their deep knowledge of the properties they were selling was remarkable. Their communication skills are truly exceptional. They always kept us constantly updated at every stage of the process.
What impressed us most was that they were always chasing other parties to facilitate a smooth sale, demonstrating dedication and persistence that truly made the entire experience quick and effortless. Their professionalism, responsiveness, and genuine commitment set them apart from other estate agents we’ve dealt with in the past.
I highly recommend DC Lane to anyone looking for a trustworthy, knowledgeable, and proactive team that truly cares about their clients’ success. Thank you, Helen!
Karoly · 6 October 2025
Agent replied · 14 April 2026
Thank you, Karoly, for such a thoughtful review! We're thrilled to hear you had such a positive experience working with Helen and the team. Your kind words mean a lot and reflect the dedication we strive for every day.
★★★★★ 5/5
GoogleDC Lane were absolutely amazing for buying my first home!
So very accommodating with booking viewings and once the house was agreed they really went the extra mile with everything!
As I wasn’t living locally they were fab at keeping us updated, keeping the chain moving and making moving in that bit easier.
With giving us plenty of needed advice, answering our probably multitude of phone calls with friendly customer service and great responses !
Collecting the keys was AMAZING the whole DC Lane team were so friendly and I was greeted to a bunch of smiley happy people it was absolutely lovely.
I can’t recommend DC Lane enough for everything and anything !!
Thanks again x
Anna · 6 October 2025
Agent replied · 14 April 2026
Thank you, Anna! We really enjoyed reading your review and glad we could make your first home-buying experience so smooth and special. Your kind words mean a lot to us, and we're always here if you need anything in future!
★★★★★ 5/5
GoogleI sold my property with Helen at DC Lane and I cannot recommend her highly enough.
I really appreciated her policy of complete honesty throughout the sale process. She is also an incredibly knowledgeable and efficient estate agent. Her communication throughout the transaction were excellent and at no point did I feel pressured or like there were ulterior motives.
It took her less than a week to find a buyer and sold my property before it was even officially on the market. She really went above and beyond. We really wish all estate agents were more like Helen!
Anuj · 6 October 2025
Agent replied · 11 May 2026
Thank you, Anuj, for your amazing feedback! We're thrilled Helen and the team provided such a positive experience and exceeded your expectations. Your kind words truly mean a lot and inspire us to keep delivering exceptional service.
★★★★★ 5/5
GoogleDC Lane are my preferred estate agents, Sophie and her team are brilliant, very thorough and a keen eye for every detail
Lee · 14 December 2025
Agent replied · 14 April 2026
Thanks Lee, we really appreciate you taking the time to review Sophie and the team, you made their day!
★★★★★ 5/5
GoogleI'd highly recommend using DC Lane and wouldn't hesitate to work with them again. Helen and team were great right the way through the process. Great communication, a can-do attitude and a good laugh to boot!
David · 8 May 2026
★★★★★ 5/5
GoogleWe are forever grateful to Helen and the whole DC Lane team for all of their help to get our house sale completed. They were there every step of the way and because they are a relatively small, local team, it felt very personal and bespoke so they kept checking in with us and kept us updated throughout. The whole team worked tirelessly to help us (and also the other buyers and sellers) to navigate our way through. Helen helped to be a voice of reason and reassurance through the whole moving maze and we can’t thank her enough!! We will be definitely be using them again in the future - but hopefully not too soon! :)
J · 6 June 2026
★★★★★ 5/5
Googlelhad a fantastic experience with DC Lane. Their team was incredibly professional, knowledgeable, and easy to work with throughout the entire process. They paid great attention to detail and made sure everything was handled smoothly and efficiently. Communication was clear and timely, which really made a difference. I’m very impressed with the quality of their work and the level of customer care they provide. I would highly recommend DC Lane to anyone looking for dependable and top-quality service. A true 5-star experience!
Sohel · 7 April 2026
★★★★★ 5/5
GoogleHelen, Daniel and the team at DC Lane are Great! ... when it came to a new tenant find for us Jaymie was the star of the show ... putting all the necessary parts in place for us throughout the process, always there when needed to answer all …
Vicky · 8 October 2024
Agent replied · 23 August 2024
Thank you so much, Vicky! We're delighted to hear about your positive experience with Helen, Daniel, and Jaymie. Your kind words mean a lot to us, and we’re happy our little Friday visitor could bring joy to your visits!
★★★★★ 5/5
GoogleHaving previously rented through DC Lane I was confident they were the agents to sell my house. They have been great from start to finish with strong market knowledge, good communication and a passionate client focussed approach. I sold within a few weeks of it being on the market. I absolutely recommend DC Lane.
Zoe · 12 September 2026
★★★★★ 5/5
GoogleA stellar agency - Helen and her team went above and beyond to support our sale and kept the wheels turning. We can’t rate them high enough (more stars needed! ⭐️⭐️⭐️)!
Steven · 11 May 2025
Agent replied · 26 December 2024
Thank you, Steven! We're thrilled to hear Helen and the team exceeded your expectations. Your support means a lot to us, and we're here if you need anything in the future!
★★★★★ 5/5
GoogleI purchased a buy to let house through DC Lane in March 2024. The service provided by Helen was outstanding. She was in close monitor of the buying process every step of the way and chase the relevant parties to move things forward as quickly as possible. The sale went through very quickly. Thank you!
Xia · 11 May 2024
Agent replied · 23 August 2024
Thank you, Xia, for your wonderful feedback! We're thrilled to hear Helen provided such outstanding service and ensured a smooth buying process. Enjoy your new property!
★★★★★ 5/5
GoogleI don't understand why anyone would bother to use any other property agency than DC Lane. Helen and her team are superb. They have found us tenants for our rental properties for a number of years with such dynamism that we have barely had …
Jon · 5 October 2024
Agent replied · 23 August 2024
Hi John - We don't understrand either!
Thanks very much for your review - we really enjoy working for you and look forward to contuing our great relationship in the future!
★★★★★ 5/5
GoogleI rent a property, that DC lane manage. Since they have taken over the tenancy they have been really helpful and have listened to all the requests that's have been put forward about repairs required in the property. I have waiting years for new windows and carpets and finally they have made this happen, and made our house feel like a home.
Amy · 5 July 2026
★★★★★ 5/5
GoogleDC Lane facilitated in the selling of my home in Plymouth, the experience from initial chats which were at no point pressuring all the way through to completion of the sale was amazing. Everyone is so friendly, always available and approachable. I would recommend to anyone needing as estate agent.
Ami · 12 September 2026
★★★★★ 5/5
GoogleFantastic Service from Helen and her team in selling our Mums family home.
Such a speedy sale with great service.
Thank you to you all x
Thelma · 11 May 2025
Agent replied · 11 May 2026
Thank you, Thelma! We're thrilled to hear you were happy with our service and speed in selling mums home. Wishing you and your family all the best moving forward, stay in touch for sure!
★★★★★ 5/5
GoogleWe’ve used DC Lane twice now for finding tenants for our rental property in the Barbican.
On both occasions they did a superb job - finding really good tenants within a few days and making it all very easy. They are highly organised and systematic making the process really smooth for both Landlords and prospective tenants.
Richard · 6 October 2025
Agent replied · 14 April 2026
Thank you, Richard! We're thrilled to hear that you've had such smooth experiences with us. Your satisfaction really encourages us to continue providing top service! We truly appreciate your trust and look forward to assisting you again!
★★★★★ 5/5
GoogleI cannot speak highly enough of DC Lane. We were amazed when we sold our house within 24 hours of putting it on the market but having seen Helen in action in the house we ultimately bought through them I am not surprised! This woman knows how to sell houses! Everyone was friendly and kept us fully informed from start to finish. Nothing was too much trouble and they constantly chased and pushed our sale and purchase through as quickly as possible when there were delays in the chain. Thank you so much for everything you have done
Elizabeth · 6 December 2025
★★★★★ 5/5
FacebookI cannot speak highly enough of DC Lane. We were amazed when we sold our house within 24 hours of putting it on the market but having seen Helen in action in the house we ultimately bought through them I am not surprised! This woman knows how to sell houses! Everyone was friendly and kept us fully informed from start to finish. Nothing was too much trouble and they constantly chased and pushed our sale and purchase through as quickly as possible when there were delays in the chain. Thank you so much for everything you have done.
Elizabeth · 8 November 2025
★★★★★ 5/5
FacebookI cannot recommend Helen and the team at DC Lane highly enough! From the very beginning, she was an absolute powerhouse in handling the sale of my Flat which was STC within 24 hours. Helen chased the professionals and kept me updated every step of the way. She skilfully balanced my needs alongside the buyers needs, keeping the process fast and smooth. I recommend DC Lane to everyone.
Elliott · 16 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
