Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDavid done a brilliant job renting our…
David done a brilliant job renting our property out. We had tenants in the property for a long time before and it needed a lot of working doing, but David recommended some contractors who got it all sorted for us. Very happy with the service.
Roz · 30 September 2023
Agent replied · 29 October 2023
Hi Roz,It is pleasing to read that you have been happy with the service provided to you by David and the rest of the lettings team in Havering. It is great that any issues you had have now been resolved. We are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLettings Inspection
Anna was prompt, friendly & efficient. She answered all the questions I had.
Kate · 21 February 2022
Agent replied · 29 October 2023
Hi Kate,I very much appreciate you taking the time to post your recent review. It is great that you were impressed with Anna and that she was able to answer all your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent service and Mark is very helpful
Michael · 10 November 2022
Agent replied · 9 November 2024
Dear Leroy, Thank you for taking the time to leave this review. I will pass on your positive comments to my staff and also thank you for you kind words.
Kind regards Mark Ward
★★★★★ 4/5
TrustpilotLauren, Rod and Evie
Lauren, Rob and Evie have been great, they helped us get a quick turn around with another property when we had been let down at the last minute on another property. Thanks guys!!
Terry · 31 May 2024
Agent replied · 24 August 2024
Hi TerryMany thanks for taking the time to post your review. It is great that you have found our lettings team in Upminster to be helpful and that they were able to find you another property quickly. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and courteous in emails sent …
Immediate response on email sent through to change date on property Inspection. Polite courteous emails sent on first appointment date. Accommodated change request.
Paul · 5 November 2024
Agent replied · 23 December 2024
Hi PaulThank you for taking some time out to provide us with your feedback. I am pleased that you were satisfied with the responses of our personnel when seeking to change the date of your appointment. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBerefords are outstanding
Berefords are outstanding. I would highly recommend using there service. They are professional, caring and really efficient. Gillian, Kirsty and Christine have been an absoute pleasure to correspond with and I could not praise and thank them enough. I wish I could provide a 100 star review for them.
Hollie · 5 May 2023
Agent replied · 6 July 2023
Hi HollieThanks so much for your positive feedback following your recent dealings with our lettings team at Dunmow. I am pleased that you were impressed with their approach and we are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad a tax question which Alex jones…
Had a tax question which Alex jones dealt with very quickly, giving me a full explanation and making it easy to understand.
Gareth · 6 November 2024
Agent replied · 23 December 2024
Hi Gareth,Thanks for the feedback. I am pleased that Alex was able to deal with your query in a rapid and effective manner.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is now my 6th inventory with Amy
This is now my 6th inventory with Amy, and find her total professional, curteous, and a pleasure to deal with.
Kevin · 4 December 2024
Agent replied · 23 December 2024
Hi KevinThank you for posting your recent review. It was great to read that Amy has provided a continuously high level of service to you throughout your dealings with her and that she has been professional throughout. i know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine, Flat Inspection
Corrine came and done my flat inspection and it was a pleasure to meet her. Corrine gave me a courtesy call on the morning of the inspection to make sure it was still OK and arrived when she said she would which is a great help as I work from home.
James · 27 January 2023
Agent replied · 6 July 2023
Hi JamesMany thanks for the positive feedback following your recent dealings with Corrine. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat letting agents. I let from them once & then when the landlords had to unexpectedly sell they found me an even better property for my family & I when we were expecting our third child. We moved on a Monday & our baby girl was born on the Wednesday...Just in time!!!! Mark & the team were all very helpful throughout the whole process & I would recommend them over & over again!!
Matt · 9 July 2015
Agent replied · 7 July 2023
Matt what can I say it has been a pleasure having you as a tenant. Thank you for your kind words. It goes without saying that these reviews are so important and it means a lot that you have taken time out to give us a review. Naturally if we can be of any further service in the future, please do not hesitate to call. Kind regards. Mark ward.
★★★★★ 5/5
TrustpilotShe worked hard to ensure a good…
She worked hard to ensure a good service. Thank you Lizzy!
LILILANA · 4 February 2022
Agent replied · 29 October 2023
Hi Lililana,I just wanted to reply personally to say thanks for posting your recent review and acknowledge your kind words regarding Lizzy. I know she will be very grateful. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHigh quality of customer service The…
High quality of customer service The best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Anonymous · 16 December 2023
Agent replied · 29 October 2023
Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful, friendly and professional service from Eleanor and her colleagues throughout the process. Feel reassured with their involvement in the tenancy over the next 12 months. Highly recommend.
KELLY · 30 June 2024
Agent replied · 24 August 2024
Hi KellyThanks so much for taking time out to provide us with your feedback following your recent dealings with our local lettings team. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor and Danny both very helpful…
Eleanor and Danny both very helpful with Change over with tenant with my property both 5 star all the way through process
Mr · 21 October 2024
Agent replied · 23 December 2024
Hi MarkThank you for taking the time to provide us with your feedback. I am pleased that both Danny and Ella who work in our lettings department at Witham have impressed you with the level of service provided. As a business customer service is very important to us and it is really refreshing when we receive feedback such as yours. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah Grant did an exceptional job…
Hannah Grant did an exceptional job handling our inventory check. Clear communication and very lovely to speak to! She worked very hard and extremely efficiently!
Sam · 27 August 2024
Agent replied · 23 October 2024
Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent service and Mark is very helpful
SM · 7 July 2022
Agent replied · 7 July 2023
Dear Leroy, Thank you for taking the time to leave this review. I will pass on your positive comments to my staff and also thank you for you kind words.
Kind regards Mark Ward
★★★★★ 4/5
TrustpilotHannah is a breathe of fresh air
Hannah is a breathe of fresh air! her proactiveness help to find me a property to rent within a short period of time.I would also like to thank Abby for her help during the referencing stage.Decent team at the Upminster branch
Amos · 1 April 2022
★★★★★ 5/5
TrustpilotGreat and reliable estate agent you could trust
Great, reliable estate agent. Managing my property for let with care and attention to detail. Frequent periodical property check and taking care of regulation compliance really free my mind. Thank you all of you: Tracey, Kate, Tessa, Leanne, Alex and Dominic! You are the best!Thomas of Shrub End
Little · 20 March 2023
Agent replied · 6 July 2023
Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDeposit help
Very swift, concise and straightforward help from Hannah. After summarising a situation with a long history, my deposit was sorted almost immediately with her help.
Cormac · 19 August 2024
Agent replied · 24 August 2024
Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from Ella Gibbons
Amazing service from Ella GibbonsThank you so much in making this transition easy for us x Miss Bengu
Lia · 22 November 2024
Agent replied · 23 December 2024
Hi LiaThanks for your positive feedback following your recent dealings with Ella. I am pleased that you found the process of renting the property through us nice and easy.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotprobably one of the most helpful estate…
probably one of the most helpful estate agents i have ever had the pleasure of being in contact with, from start to finish.
Joshua · 5 September 2024
Agent replied · 23 October 2024
Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 4/5
TrustpilotTom and James have been tremendouly…
Tom and James have been tremendouly helpful in my quest to rent apartment.Their timely info update with patience and constant follow up with prospect is topnotch.Good job guysThank YouTunde
Tunde · 13 May 2024
Agent replied · 24 August 2024
Hi TundeI was pleased to read that both Tom and James have been helpful in finding you a suitable apartment to rent. I know they will both be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent communication,and really…
Excellent communication,and really knowledgeable. Can always contact either via email or phone and response is swift. Lauren, made what could be a stresful situation really easy by her efficient and timely communication. Also, was fully informed on every process to aid me make informed decisions.
Grace · 11 April 2023
Agent replied · 6 July 2023
Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings
★★★★★ 2/5
TrustpilotThe worse atention
The worse atention, I am trying to contact with this agency, and they don't reply my emails... Really bad atention after they take the money... I still waiting response for more than 1 month
Raúl · 20 January 2024
Agent replied · 24 August 2024
Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings
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