Trusted Agent profile · Mutley
★★★★★
586 reviews across 2 platforms
77 North Hill, Mutley, PL4 8HB
Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Beresford Ward Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mutley.
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole process was great
The whole process was great. I was regularly communicated with via email or telephone. Very satisfied with my experience, and the free coffees were a nice bonus!
Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleSo impressed with Beresford Ward as we had only a week to find somewhere to live, I didn't think it was possible to find a house in that time. Beresford Ward did everything possible to get us into our new house and I can not thank them enough. Great service with great staff. Thanks again Bersesford Ward you made the impossible possible.
Hi Gary, Thank you for leaving such a great review. I'm so pleased that you are happy with what my staff have done and I hope you have now settled in to your home. Kind regards Mark Ward
1/5
GoogleVery polite when starting tenancy however when leaving the property Very rude no respect for GDPR and when questioned about it, apparently to much effort to follow simple GDPR request would not use again under any circumstances
Hi Ross, Thank you for taking the time to leave a review. I'm delighted that you have been happy with the service that we have provided you. I wish you the very best. Regards Mark Ward
5/5
TrustpilotGreat team
Great team, very professional and quick to find a tenant. Would recommend to anyone looking to rent a property.
Hi AlbertThanks so much for your positive review. I am pleased you found our local lettings team professional in their approach and that they managed to find you a suitable tenant very quickly. It's great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA fully professional team .
A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property
Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home
Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
TrustpilotI'm really pleased with the help given by Joe
Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!
Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThis is my first time renting and they…
This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸
Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWould recommend this estate agency. Lovely personalities within the company and always updated us on any processes that were going on within the sale of the house!
Hi Andrew, Thank you for taking the time to write a lovely review. We are so pleased you was kept well informed and we appreciate the recommendation. Best wishes Chase Buchanan
5/5
TrustpilotGood communication/ responsive / clear responses to questions . Felt kaurennactjng in our best interest
V good communicationPrompt response . Just gave me confidence acting in our best interest
Hi MalcolmI just wanted to reach out and thank you for providing us with your feedback following your recent dealings with us. I am pleased that you were impressed with the general levels of communication and that any responses provided back to you were initiated promptly.Steven BondManaging Director - Residential Lettings
5/5
GoogleIt was a joy working with Scott to sell our house. He kept us in the loop at every stage and was professional throughout. Highly recommend
Hi Michael, Thank you for taking the time to write a great review. We are so glad Scott was professional and kept you in the loop throughout the whole process. Best Wishes Chase Buchanan
5/5
TrustpilotThey showed they care
They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.
Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe team have been very professional to…
The team have been very professional to deal with and have shared their knowledge throughout the process
Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThomas Enderby Has been incredibly …
Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.
Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotValuable advice from both sales and…
Valuable advice from both sales and rentals throughout the process. Brentwood seems to have a good, experienced and stable team.
Thank you for the 5 star award for both our sales and lettings teams at our Brentwood office. With many years in the industry, both are best placed to guide and support throughout the home move process. We appreciate you sharing your experience and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
5/5
TrustpilotVery professional and customer oriented…
Very professional and customer oriented service. The discussions are reassuring and I felt satisfied.
Thank you for taking the time to provide us with your feedback. I am pleased that you found the approach of our staff both professional and customer focused.Steven BondManaging Director - Residential Lettings
5/5
GoogleScott & the team helped change my life around, never been happier, thanks artoteveryoneaAhelped to
Hi Alan, Thank you for the great review. We are so happy Scott and the team changed your life and made you happy! We wish you the best 2024! Chase Buchanan
5/5
GoogleGreat service, quick, efficient, friendly, and a successful sale - could not ask for more!
Hi Steve, Thank you for the great review! We are so pleased you had a successful sale with us! Best wishes to your new adventure. Chase Buchanan
5/5
TrustpilotVery helpful team
The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊
Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAn excellent customer service experience
I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.
Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience and communication
Great experience and communication. They were very helpful the entire process.
Hi DiegoThank you for taking the time to post your review. It's great that you found our team to be helpful and that communication was good throughout your dealings with us. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresford Ward Plymouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mutley.
