Every review we hold for the Mossley Hill office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleRecently went through Atlas to rent a property and Michelle was excellent. Kept us up to date throughout and worked very quickly. No issues whatsoever and would highly recommend.
Elliot Β· 24 November 2024
Agent replied Β· 8 December 2024
Thank you so much for your kind words, Elliot! We're thrilled to hear that Michelle provided such excellent service and kept you updated throughout the process. Your recommendation means a lot to us, and weβre glad everything went smoothly for you. If you ever need assistance in the future, donβt hesitate to get in touch!
β
β
β
β
β
5/5
GoogleAbsolutely excellent service from Atlas from start to finish as a buyer. From booking in the initial viewing with Shelly and Alex to progressing the sale with Claire and Jane, Atlasβs service was exemplary. A special thanks to my sales negotiator, Bobbi, for her helpfulness, transparency and friendliness which was a huge help being a first time buyer. I would definitely recommend Atlas to anyone as they helped me get the purchase completed swiftly and efficiently. Thanks team! π π
Ellie Β· 4 October 2024
Agent replied Β· 25 October 2024
Thank you so much for your wonderful feedback! π We're thrilled to hear that you had such a positive experience with Atlas. Shelly, Alex, Claire, Jane, and Bobbi will be delighted to know their efforts made a difference for you, especially as a first-time buyer. Wishing you all the best in your new home! β¦
β
β
β
β
β
5/5
GoogleI give Atlas 5 stars because they have kept me upto date every step of the way in purchasing our new home. Customer service was brilliant.
Thank you
Helen
Helen Β· 16 November 2024
Agent replied Β· 23 November 2024
Thank you so much, Helen, for your kind words and 5-star review! We're thrilled to hear you had a great experience with Atlas and that our team kept you well-informed throughout the process. Wishing you all the best in your new home! π‘β¨ β¦
β
β
β
β
β
5/5
GoogleThis is the second dealings I've had with Atlas and their service is second to none! Both Jessica and Michelle were so helpful and speedy with getting everything done. Highly recommend!
Maygan Β· 11 October 2024
Agent replied Β· 25 October 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Atlas, and that Jessica and Michelle were able to assist you so efficiently. We truly appreciate your recommendation and look forward to working with you again!
β
β
β
β
β
5/5
GoogleWhat a journey - approximately 18-months from finding our new home until we moved in. Atlas were there for about 16-months after we put our house on the market with them following 3 different valuations from other agents (one online / DIY agent). Atlas provided a valuation at the lower - mid end but we felt that the others had overvalued our house to gain our business and we would likely have to lower the asking price in due course. We also felt that Atlas provided a more bespoke service geared to our needs and valued their local knowledge and experience.
The photographer / house plan developer was very good providing excellent photographs far better than we would have been able - another reason we didn't go with the DIY agent. The plan wasn't 100% accurate (we didn't expect it to be given the house size and complexity) but Atlas provided lots of opportunities to fine tune it and we were fully consulted on the final 'brochure' (yes, there was one but it's basically all online now).
In discussion with Atlas we felt that given the nature of the house viewings should be undertaken by ourselves which was frankly very tiring but we felt it was the best option given our intimate knowledge of the house.
Our first buyers pulled out (financial reasons) but Atlas were on the case straight away and the house was on the market with viewings booked within a week. This second time Atlas also provided the services of a videographer with a drone and the exactly one minute video got over 300,000 viewings on Tik Tok.
Second time around things took there time but Atlas were with us all the way advising on our buyers position wrt offer / financial position / chain etc. At all times the decision on whether to move forward or not was ours.
Eventually, the sale went through as I said earlier after about 16-months!
I would recommend Atlas for their friendly professionalism and ability to understand your needs / wants and help you get the best price for your home.
Tony Β· 25 September 2024
Agent replied Β· 25 October 2024
Thank you for sharing your experience with us, Tony! We're so glad to hear that despite the 16-month journey, you felt, supported by Atlas every step of the way. We appreciate your trust in our local knowledge, bespoke service, and marketing efforts. It's great to know we could guide you through the process while ensuring you made the final decisions. Thank you for recommending Atlas, and we wish you all the best in your new home!
β
β
β
β
β
5/5
GoogleThe first time using Atlas Estate Agents with regard to moving homes and the process was fast , efficient , friendly and fast. I was supported throughout the process and Kate and team were at the end of a phone with help, advice and support . Thank you for all your help from start to finish . All completed from view to collecting the keys in just over a week. A very happy customer .
Johnny Β· 25 January 2024
β
β
β
β
β
5/5
GoogleHighly recommend! Brilliant service.
Georgia Β· 13 September 2026
Agent replied Β· 8 December 2024
Thank you so much, Georgia! We're thrilled to hear you were happy with our service. Your recommendation means the world to us. Wishing you all the best, and weβre always here if you need us again! π β¦
β
β
β
β
β
5/5
GoogleFantastic service from atlas fron start to finish. Jane explained everything thoroughly throughout the whole process and was quick to answer any questions I had very quickly. Made the sale of the house a very smooth process. Would highly recommend atlas, friendly efficient and very professional.Thanks again Jane and team.
Stacey Β· 29 June 2023
Agent replied Β· 5 July 2023
Thank you so much Stacey, weβll be sure to pass on your kind words to Jane!
β
β
β
β
β
5/5
GoogleI recently purchased a house through Atlas and the service I received was outstanding. They were efficient, kept me updated at every stage, called and emailed me when they said they would and sent introduction emails so I knew who I was dealing with through every stage of the process, absolutely faultless.
Their approach to buying and selling a house is completely open and transparent and everything they tell you is with complete honesty. You can tell you are not being manipulated by them and they are purely acting in the best interest of the buyer and the seller at the same time.
Best service I have ever received from an estate agents!
Hayley Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for your fantastic review, Hayley! We're thrilled to hear about your experience with us.
Your kind words mean a lot to us, and we appreciate your trust in our services.
β
β
β
β
β
5/5
GoogleMy house was on the market for 3 months with another estate agency, and despite countless viewings received no offers - in part because the house was initially overpriced, and in part because of the fact that everyone at the agency seemed to be too overworked to properly do the job of selling my house. The process of working with the agency was, as a result, chaotic, with many different people being involved in handling viewings, little reporting back to me on feedback from those, and a number of mistakes, like people showing up for viewings at times I couldn't do them. Working with Atlas, in comparison, was a dream. They were consummate professionals from the get-go, from giving me one person to liaise with on selling my home, to the high quality images of my home they produced (including 360 degree room viewings), arranging viewings and getting a sale - they handled the viewings, arranged multiple viewings at once, and secured a very good offer within hours of the first viewings. I am, in short, tremendously impressed with this agency and would recommend them to anyone looking to sell in the area.
Deana Β· 25 June 2024
Agent replied Β· 24 August 2024
Hi Deana, thank you for your review. Pippa and the team have worked very hard on this one and she's happy to see you're delighted with our service.
β
β
β
β
β
5/5
GoogleGreat experience with Atlas Estate Agents with buying my house. The whole process is smooth and professional, and the team is always helpful and responsive. β¦
Connor Β· 13 March 2026
Agent replied Β· 14 April 2026
Thank you for the lovely review and recommendation! We're so pleased to hear you had a smooth and positive experience buying your home with us. Carolyn and Mia will be delighted to hear your kind feedback. β¦ More
β
β
β
β
β
5/5
GoogleMassive thank you to everyone in Atlas
Knowledgeable, helpful and straight forward to deal with. Special mention to Michelle who helped me understand the process and guided me all the way
Highly recommended !
Daniel Β· 26 April 2024
Agent replied Β· 24 August 2024
A massive thank you for your kind words! Weβre delighted to hear that you found our team knowledgeable and straightforward. Michelle will be thrilled to receive the above feedback.
Thank you for the high recommendation, Daniel!
β
β
β
β
β
5/5
GoogleI genuinely can not recommend highly enough the level of service and communication that you receive at Atlas Estate Agents.
Both the sales and rental experience have been to an extremely high level of customer care. You receive constant communication through emails, and any queries that you have are answered immediately by email or phone. I have had advise along the way also on things that have not gone to plan, and they always have your best interest at heart.
They are all extremely efficient, and it has been such a refreshing change to be with such a professional agency
Denise Β· 26 May 2024
Agent replied Β· 24 August 2024
Thanks so much Denise!
β
β
β
β
β
5/5
TrustpilotSuper helpful and proactive
We are trying to buy a house in South Liverpool while also trying to sell in another part of the country, and I wish Atlas existed where we live now. They are helpful and proactive, trying their best to accommodate our viewing requests. Lots of others never get back to you, or you're told a place is under offer, and weeks later it's still on the market. I appreciate we aren't procedable yet, but you have to start somewhere, and we don't want to get an offer on our place and have no clue of what we can get for our money.
Phil Β· 4 August 2025
β
β
β
β
β
5/5
GoogleAtlas made the moving process clear and organised. Communication was prompt and professional throughout. Viewings, paperwork, and handover were handled smoothly. I appreciated the support and clarity at each step.
Soma Β· 23 January 2026
Agent replied Β· 27 January 2026
Thank you for taking the time to share your experience. Weβre glad everything ran smoothly and that the process felt clear and well supported throughout.
β
β
β
β
β
5/5
GoogleI would highly recommend Atlas Estate Agents, to anybody looking to sell, buy or rent a property in Liverpool. Hannah was my agent and I could not have been more impressed with the service I received from her! Everything happened so quickly and both Hannah and her colleagues responded almost instantaneously to any queries or requests. All in all a great experience, and highly recommended, thank you Hannah!
Damian Β· 26 May 2019
Agent replied Β· 25 May 2023
Many thanks for your kind comments Damian
β
β
β
β
β
5/5
GoogleThis is me and my boyfriends first time renting a house, Atlas Estate Agent were able to help find the perfect home. Michelle was very efficient and got us moved into our new home very quickly. Michelle has been really helpful every step and was very kind and professional, would highly recommend to anyone.
Gemma Β· 28 August 2022
Agent replied Β· 25 May 2023
Thank you Gemma, we wish you and your boyfriend all the best in your new home!
β
β
β
β
β
5/5
GoogleGreatβs experience and speedy response 100%
Abisola Β· 13 July 2026
Agent replied Β· 13 October 2026
Thank you for your review! We're so pleased you had a great experience and appreciated our quick responses. We really appreciate your support!
β
β
β
β
β
4/5
GoogleReally happy with Atlas once we had a buyer. Staff were really helpful and the process was good. Unfortunately we did feel the initial valuation was way off and probably a βlureβ to get you in. Once we dropped the price to something more realistic we got a buyer. Think the valuations need work.
Sue Β· 13 March 2026
β
β
β
β
β
5/5
GoogleAmazing experience throughout the entire process, the team were very helpful in answering any questions I had and communication was excellent. Sheena was especially pleasant to communicate with and made the process so fast getting my offer through and accepted within a day. Recommend highly. -Annabel Bailey.
Annabel Β· 24 February 2023
Agent replied Β· 25 May 2023
Thank you Annabel, congratulations on your new home!
β
β
β
β
β
5/5
TrustpilotExceptional service
Exceptional service and professionalism. They really do go the extra mile. Regular updates and friendly service throughout. Very speedy sale of property and lovely people to deal with. Ty Carolyn xxx
Anne Β· 17 August 2026
β
β
β
β
β
5/5
GoogleOurs was a good selling experience, Atlas are very professional and keep the pace up at all stages.
Kathryn Β· 11 October 2024
Agent replied Β· 25 October 2024
Thank you so much for your feedback! We're thrilled to hear that you had a positive selling experience with us at Atlas. It was a pleasure working with you, and we're glad we could keep things running smoothly throughout the process. If you ever need assistance in the future, don't hesitate to reach out!
β
β
β
β
β
5/5
GoogleA big shout out of thanks to all the team in atlas , dealt with the sale of my late mums property, everything was done smoothly & i was made to feel valued not just another seller, all the staff were so aproachable & friendly , either by txt, e-mail , or phone at any time & so happy and helpful in dealing with my queries and questions,
once again thank you all so much!!!!
Andy Β· 26 April 2024
Agent replied Β· 24 August 2024
A big thank you for your message, Andy! Weβre honored to have assisted with the sale of your late mumβs property and are glad to hear everything went smoothly. Itβs wonderful to know our team made you feel valued and were approachable and helpful throughout.
Your gratitude means a lot to us. Thank you!
β
β
β
β
β
5/5
GoogleExcellent service by Atlas who assisted me with the sale of my late motherβs property. It wasnβt the easiest of sales but Jane Nicholson kept in touch with me throughout and the sale eventually went through. Would highly recommend Atlas for anybody looking to sell their home.
Malcolm Β· 27 October 2022
Agent replied Β· 25 May 2023
Thank you for your review Malcolm. It was a pleasure working with you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.