Every review we hold for the Morden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have used Andrew’s services for several years and have always being supported and received great assistance from the team. They have always dealt with my enquiries in a professional way.
My most recent experience with the team was assisting my family members through their renting process and we were extremely well served and assisted by the letting team, in particular by the lovely Deyvid!
He was supportive, well responsive and assisted us clarifying our questions, and explaining all we had to do to set the contract. The information he provided was clear and accurate and made the new contract possible. We felt valued, well cared and secure with the services received.
In the end we had a very smooth renting process and my family members moved into their new home and are enjoying it happily and gratefully.
A big thanks to all Morden brunch Andrew’s team, and in special to Deyvid!PositiveResponsiveness, Quality, Professionalism, Value
Francieli · 20 June 2022
★★★★★ 5/5
GoogleI had a viewing with Kinga Mielecka and she was fantastic. She was professional, friendly, and kindly answered all my questions.
Emilia · 12 June 2024
Agent replied · 19 June 2024
Hi Emilia, great to see you had such a brilliant experience with Kinga! We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
GoogleKinga from the Morden branch showed me around a lovely property, she was very helpful, accommodating and professional.
Nikki · 27 July 2024
Agent replied · 26 August 2024
Hi Nikki, thank you for the five star review. Fantastic to see that Kinga made such an impression and was so helpful to you throughout your dealings with us. Thanks again, Rhys
★★★★★ 1/5
GoogleAbsolutely unprofessional agency! I was supposed to have a viewing with Deyvid Atanasov and he literally just left without waiting for me and was ignoring my calls. When he answered said he has some other personal things to do!
Don't recommend it at all !!NegativeProfessionalism
Adriana · 27 August 2022
Agent replied
Good afternoon Adriana, we’re sorry to hear you were disappointed with the level of service received. I am pleased that we were able to discuss the situation and as promised I will speak with the member of staff that this involves to ensure that he explains in future that we can only wait a certain amount of time before we must leave for our next set of appointments. Deyvid is extremely dedicated to the customer experience and therefore I know he will be remorseful of the impression he has left you with. If we have any future properties we are able to show you, we will be happy to arrange this for you accordingly.
★★★★★ 5/5
GoogleBrian Barnsby and the team at Andrews, Morden are very helpful. They're prompt in responses and make time to help you every step of the way. Thank you team.
Samirah · 29 July 2022
★★★★★ 5/5
GooglePleasant dealings with Nicky and the team. They’ve managed our property so well this year with all the worry around our tenants being able to pay the rent. Excellent communication and peace of mind. Would highly recommend.
Deirdre · 28 October 2020
★★★★★ 5/5
GoogleWell done to Andrews in particular Deyvid for the positive, proactive and supportive approach, and the efficiency in handling my enquiries in a professional way.
K · 2 October 2022
★★★★★ 5/5
GoogleBen and Sameer- Morden SM4,made me feel very cared for in every way they helped me and were very kind and friendly to me as well
Gifty · 18 November 2023
Agent replied · 25 November 2023
Hi Gifty, thank you for your five star review. Really glad to see Ben and Sameer have made you feel that way! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleThe team did a fantastic job in helping us sell my late grandfathers house. Great communication at all times and worked within the boundaries we set out for the sale. Would 100% go back to them for buying or selling in the area again.PositiveResponsiveness, Quality, Professionalism
David · 27 August 2021
Agent replied
Dear David, thank you so much for sharing your experience with us! We are so pleased you enjoyed the service with us and hope to see you again soon!
★★★★★ 5/5
GoogleI am grateful to Andrews and Nicky in particular as she always helped me and we had a great time at this property and they always looked after us and made sure our issues were fixed very quickly. I trust this agency and am happy to recommend them.
Monika · 16 February 2021
Agent replied
Hi Monika Ventinova, thanks for sharing your experience with us. thanks for the review. We’re so pleased to read that we helped make you feel at ease during your tenancy. We wish you the best for the future.
★★★★★ 5/5
GoogleThe Sale of 20 Newhouse Walk, went like a dream , thanks to Katie of Andrews and the staff. A 5 Star Service.
Mara · 29 July 2022
★★★★★ 5/5
GoogleI would recommend using Andrews as they have been the best. I would like to say a big thank you to Nadine and the Morden branch who helped me
Amir · 18 September 2021
★★★★★ 5/5
GoogleA great team. Laila has looked after us well over the past few years. All positives from us!
Uchenna · 21 March 2024
Agent replied · 19 June 2024
Hi Uchenna, thank you so much for your feedback. Fantastic to see that Laila has been on hand to help you whenever required. Thanks again for sharing, Rhys
★★★★★ 5/5
GoogleI was about to lose out on the purchase of a property due to the terrible service from our solicitors but Andrews came to the rescue with the advice I needed - within 24 hours all my worries were gone! Couldn't recommend enoughPositiveResponsiveness, Quality, Professionalism
Matthew · 20 June 2021
Agent replied · 19 June 2024
Good afternoon Matthew, thanks for taking the time to leave us feedback regarding your recent experience. We are so pleased we were able to help get things through for you and wish you the very best moving forward. We hope to hear from you in the future. Antonelli and team.
★★★★★ 1/5
GoogleWorst office to deal with. DO NOT ALLOW THEM TO MANAGE YOUR PROPERTY!! They can’t manage to even answer their phones. You will lose money.
Alessia · 24 August 2023
Agent replied · 19 June 2024
Thank you for your review drawing attention to your concerns.
In the meantime, while I investigate please send any questions or matters for attention to me at choward@andrewsonline.co.uk and I will ensure they are actioned.
Kind regards,
Carl Howard
Group Chief Executive
★★★★★ 5/5
GoogleExcellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
Teresa · 29 June 2023
★★★★★ 1/5
GoogleWorst office to deal with. DO NOT ALLOW THEM TO MANAGE YOUR PROPERTY!! They can’t manage to even answer their phones. You will lose money.
Alan · 13 August 2023
Agent replied · 27 August 2023
Thank you for your review drawing attention to your concerns.
In the meantime, while I investigate please send any questions or matters for attention to me at choward@andrewsonline.co.uk and I will ensure they are actioned.
Kind regards,
Carl Howard
Group Chief Executive
★★★★★ 5/5
GoogleRecently purchased a property with Andrews, who were excellent throughout - I work in the industry and deal with dozens of Estate Agents on a daily basis, and Andrews were incredibly responsive and helpful throughout.
Would definitely use them again!PositiveResponsiveness, Quality, Professionalism
Lewis · 27 August 2021
Agent replied
Good afternoon Lewis, thanks so much for leaving us a 5 star review! We are so pleased to hear that you enjoyed your experience with us and we hope to help you again in the future.
★★★★★ 5/5
GoogleAndrew’s went above and beyond to sell my house in the middle of Lockdown and COVID. Elvis was a star and Antonelli was great too. Very responsive and reassuring
Liz · 14 November 2020
★★★★★ 5/5
GoogleI have been having a very good experience with the purchase of my flat with Andrews. Since day one, the Andrews team has always been very friendly and available to clarify any queries. I have also been using Andrews related broker services …
Daniela · 24 April 2021
Agent replied
Good afternoon Daniela, thank you for taking your time to leave us a review. We are so pleased that you enjoyed your experience with us overall and that we were able to help you find your flat. And thank you for your feedback on both our broker and conveyancing services too, I will make sure this is fed back. Best wishes for the future.
★★★★★ 5/5
GoogleI have had my property listed with Andrews for 20 years. Needless to say that I would not still be with them if I weren't very happy with their service. Nicky and Rianna particularly are extremely reliable and although often out of the office busy on appointments, always come back to me when I need them to. I have just recently renovated my two properties in Morden and they have rented them out and found superb tenants, so I am very grateful for their ongoing professionalism and expertise.
Deanna · 28 July 2019
★★★★★ 1/5
Googlewe bought a house from them 1 year ago and while we were living in the house we were paying the bills on time and there were no problems with the house and we didnt cause any and when we left the house 2 months ago they said there was no problem with the house but when the time came for them to return our deposit they keep bringing up new problems that we apparently caused while we were there even though they done a check before we left and said themselves there was no problem so i dont understand what they are trying to do as we have asked multiple times for them to return our deposit and they tell us they will give it to us they will give it to us soon but they dont and they are also taking money from my account with out telling me the reasons for it
Balouch · 31 March 2018
★★★★★ 1/5
GoogleVery poor customer service. Due to a miscommunication by Andrews Letting staff I overpaid my deposit, and 8 months since leaving the tenancy I am still trying to get the company to reimburse me. The staff whom I have been in contact with are extremely slow at responding, sometimes taking up to 2 months and then not reading the e-mails clearly before replying. It also states in their contract that they have a responsibility to cover deposits in a TDP scheme, which they didn't; meaning they have broken the law. They have taken no responsibility for this situation, so I would suggest not using Andrews Lettings if you are renting.
Andrew · 30 July 2016
★★★★★ 1/5
GoogleThe worst estate agents I have ever had to use
Absolute ridiculous service
Laila has no manager skills
AVOID!!!
Maria · 13 August 2023
Agent replied · 27 August 2023
Thank you for your review drawing attention to your concerns. In the meantime, while I investigate please send any questions or matters for attention to me at choward@andrewsonline.co.uk and I will ensure they are actioned. Kind regards, Carl Howard Group Chief Executive
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