Trusted Agent profile · Leatherhead
★★★★★
390 reviews across 3 platforms
10 North Street, Leatherhead, KT22 7AW, KT22 7AW
Part of White & Sons, see every office.
White & Sons's office in Leatherhead, at 10 North Street, is rated 4.8 out of 5 across 390 reviews on three platforms, including 78 Google reviews rated 5.0.
78
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
271
Reviews on Trustpilot
Business-wide
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team and service
Great people, thank you Savannah and Megan for providing a great service! The lettings/ property management team has been really efficient in dealing with issues, always responsive to emails/calls.
Really pleased you find our lettings/property management team so great! Thank you for taking the time to leave a review, this is very much appreciated.
1/5
Trustpilot**Terrible Experience with White and…
**Terrible Experience with White and Sons Estate Agents, Horley**I’m extremely disappointed with the service provided by White and Sons Estate Agents in Horley. My wife and I both took time off work to attend viewings for several properties that we had booked with them, only to receive a phone call shortly before our appointments informing us that they had accepted offers on two of the properties. This was frustrating enough, but then they refused to show us the third property unless we were in a "proceedable position."The agent on the phone was incredibly rude and condescending, asking repeatedly if we had "cash in the bank." I explained that we have a mortgage in principle and do not need to sell our current home to proceed with a purchase, but she persisted, dismissively questioning if we actually had the cash available. It was insulting and made us feel as though we were being judged as unworthy of their time.The whole experience was a complete waste of our time, and the lack of professionalism and courtesy was shocking. I would strongly advise others to avoid dealing with this agency, as they clearly have no respect for potential buyers.
We understand that it must be frustrating that two of our sellers have accepted offers on their properties this week, ahead of your requested viewings toward the weekend. We have a duty to our clients to confirm the position of all potential buyers who wish to view their homes and with regret, on this occasion, each seller has provided us with instructions that we are obliged to follow. We are sorry that they did not align with your own expectations. We wish you all the very best of luck with your search.
5/5
TrustpilotHighly recommended
Andrew, Jackie and the team were a pleasure to deal with from start to finish - deep expertise in the local area and market, professional, friendly, and always ready to help with any issues that arose. So glad we chose them, highly recommended.
We are really pleased you chose us too, so happy we were able to help. Thank you for taking the time to leave a review, much appreciated.
5/5
Google“I had an outstanding experience with Cedric at white and sons leatherhead. From start to finish, they were professional, knowledgeable, and always available to answer my questions. Their expertise made the entire process seamless,They went above and beyond to ensure everything was handled efficiently and stress-free.
We are delighted to hear you experienced such outstanding service from Cedric. Overjoyed to hear how our expertise made the process so seamless - that's our ethos when it comes to buying and selling homes. Thank you for placing your trust in White & Sons and we really appreciate you taking the time to share your experience.
5/5
TrustpilotWhite and Sons
White and Sons, Reigate branch have been exceptional to work with. Always friendly, responsive and thoroughly professional I can't recommend them highly enough. Jackie was brilliant in keeping us informed and keeping all parties in the loop, Jackie helped the process run smoothly and efficiently. Mike is great as well and always made time to support our search. Thanks to all at Whites in Reigate, a great team!
A big thank you from the Reigate team for leaving such a wonderful review. Really pleased you found our service exceptional. Thank you for sharing your experience, we really appreciate you taking the time to do so.
5/5
TrustpilotPatience
In a very challenging, slow market the staff at Reigate Branch sympathetically led us through selling our property over the 12 months it was for sale, before accepting a suitable offer.
So pleased we got there in the end! Thank you for taking the time to leave a review, we really appreciate it. We are pleased pleased you place your trust in us to successfully sell your property.
5/5
TrustpilotTrustworthy estate agents - Andrew at White and sons assured me of the real value of…
Andrew assured me of the real value of my house where others agents failed. All at White and sons were very professional and reliable and I was very grateful that Rebecca
We pride ourselves on delivering realistic valuations, so to read your review is reassuring. The highest accolade we could ask for is a recommendation, so to read yours is music to our ears. Thank you for taking the time to share your experience, we really appreciate you doing this.
5/5
TrustpilotExceeded the boundaries of expectation
Exceeded the boundaries of expectation. The team in particular Cedric, Jack & Jago were always willing to walk the extra mile and help me.
Absolutely delighted to read that we "exceeded the boundaries of expectation"! Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this.
5/5
TrustpilotLucy at the Horley office has been…
Lucy at the Horley office has been wonderful and extremely accommodating with any issues that have arisen during the sale of the property. The whole team there have been very helpful and Lucy has gone over and above with her professional approach and liaising with the solicitors involved, so 10/10 White &Sons!!! Will definitely recommend!
5/5
TrustpilotVery pleased with team at Whites, Horley Branch
James, Lucy and Team at Horley Branch were informative, professional, approachable and pro-active throughout the conveyancing process. We love our new home so hopefully we won't be moving again for some time! However, if the need arises we would return to Whites - thank you all
We are so pleased you love your new home and we are immensely proud we were part of that process. Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. It would be an absolute privileged to help you, should the need arise again.
5/5
TrustpilotAll the colleagues were a pleasure to…
All the colleagues were a pleasure to deal with, available for our random questions and requests and went the extra mile in getting our transaction over the line.
Thank you. So pleased we got you over the line.
5/5
TrustpilotCedric and his Team are exceptional and…
Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible.
Thank you. We are so pleased to hear that our service has the right balance of personal touch and effective chain management. We are over the moon to hear you would use us again. Thank you for placing your trust in us and for taking the time to share your experience.
5/5
TrustpilotAn excellent service
We had an extremely positive experience from start to finish with Jackie and the team for a recent house sale. Communications were easy, they had very good, up to date local insight in the market, they were clear, assertive, honest and sensitive. I felt that Jackie acted in our best interests at all times. Thank you for making it a stress free transaction!
Thank you very much for leaving such a wonderful review, we really appreciate this. So pleased you had an extremely positive experience and that your transaction was stress free. Thank you for choosing White & Sons.
5/5
TrustpilotThe whole team were super professional…
The whole team were super professional from start to finish despite a tricky chain and lots of moving parts
We are so pleased we were able to help navigate those tricky elements. Thank you for placing your trust in White & Sons, and for taking the time to leave a review.
5/5
TrustpilotAmazing help and extremely supportive
As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish, always so helpful, supportive and quick to answer any questions we had (and there were a lot!)
We are so pleased that we made your first house purchase such a positive experience. We are delighted that we were able to get your purchase through to completion and that our help made this process so much easier. Thank you for the recommendation, this means the world to the team. We hope you are very happy in your new home.
5/5
TrustpilotUsed White and Sons lettings over 10 years…
We have used White and Sons as letting agents for more than 10 years. Their standards are consistently reliable and there is a depth of knowledge about landlord regulations which is very helpful to small-scale amateurs like us. Tenants have always been happy with the responsiveness of the maintenance team, who have a good range of local contractors. Hate to think how difficult it would have been to manage a rental property ourselves without them.
Thank you for taking the time to leave a review, we really appreciate you doing this. We are delighted that over your 10 years you have found our standards consistently reliable and our staff knowledgeable when it comes to the raft of lettings regulations. So are pleased we have helped make the management of your rental property easy. Thank you once again and we look forward to working with you for many years to come.
5/5
TrustpilotWhite & Sons did a fantastic job at the…
White & Sons did a fantastic job at the end of a tenancy. Property not left in good condition and they managed the situation very proactively organising cleaners etc. Nicky was on the case the whole time and the rest of her team secured a new tenant immediately.
Thank you for taking the time to leave a review, this is very much appreciated.
5/5
TrustpilotGreat service from Freya
Freya was professional yet friendly while we went through the tenancy process. She's kept me up to date throughout and was happy to answer a bombardment of questions that I had. Freya has made this process easy!
Thank you for taking the time to leave such a wonderful review. Freya was delighted to read your comments, really pleased we could help you and absolutely thrilled that we made it so easy. Thank you once again.
5/5
TrustpilotA difficult journey made easier!
It has been a real pleasure having White &Sons support us through this difficult journey in selling my parents property. Jackie has been very proactive in both selling the property but also supportive and sensitive to our needs. I would not hesitate to recommend Jackie and her team for their support and guidance for selling the property.
Thank you for taking the time to leave a review, we really appreciate you doing this. We are so pleased we were able to help you and thank you for your recommendation.
5/5
TrustpilotClose to 9 years as a tenant in a White…
Close to 9 years as a tenant in a White & Sons managed property. Throughout this time, their service, support and communications has been absolutely first class. Regular visits to ensure all was well and any maintenance issue was attended to promptly and efficiently. No hesitation in recommending W&S ... 10/10 in all areas
5/5
TrustpilotJust brilliantly professional
Megan and James in letting are both first rate, they understand our circumstances and both manage and let our properties with wonderful efficiency. Highly recommended them.
1/5
TrustpilotInflated Deposit Claim, Over 75% Rejected by Adjudicator
I had a very disappointing experience with White & Sons regarding the handling of my tenancy deposit.
We are obviously disappointed to read your review. This is an extremely unusual situation. In the unlikely event that a tenancy deposit has been referred to the TDS we have historically had all claims upheld. We need to investigate this situation further internally. I would like to reassure you that this process is a well-trodden path and we endeavour to remain as objective as possible with very transparent procedures. We can only apologise for the confusion this situation has caused, we will be taking this up with the TDS.
5/5
TrustpilotWhite and Sons Leatherhead
Cedric and Minnie made our property purchase smooth and seamless. Buying in a long chain can prove stressful and time consuming but the White and Sons team played an integral role in making our purchase hassle free. Highly recommended!! A++++
Really pleased Cedric & Minnie were able to mitigate some of the stress you can experience when you're in a long chain. We are delighted to hear that we made your purchase hassle free. Thank you for taking the time to leave such a wonderful review.
5/5
TrustpilotBlock & Estate Management Department
Justin and his team have provided comprehensive services for me over a number of years in looking after my block of apartments in the local area. They are cost effective, always on hand, great communicators, and have never let me down. In short, providers of a first class service in every way.
Thank you for taking the time to leave a review of our Block & Estate Management service, this is very much appreciated. We are so pleased you find our service "first class".
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