5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
Trusted Agent profile · Mole Valley
Barnard Marcus Dorking reviews in Mole Valley
★★★★★
567 reviews across 2 platforms
238 High street, Dorking, RH4 1QR, Mole Valley, RH4 1QR
Barnard Marcus's office in Mole Valley, at 238 High street, is rated 2.7 out of 5 across 567 reviews on two platforms, including 65 Google reviews rated 4.7.
Reviews
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
GoogleFrom the moment we met Peter and Arif we had no hesitation using Barnard Marcus to sell our home. They have been a pleasure to deal with throughout the whole process, always available, professional, sound advice at all times, and above all just nice gentleman to speak to. Highly recommend their services. Thanks again.PositiveProfessionalism
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
5/5
GoogleBig thank you to all the Dorking staff at Barnard Marcus . We have really appreciated all your time and efforts with our move . Katie Shean the progressing solicitor's help was invaluable and we thank her for her commitment and efficiency. .
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotExcellent Service
Excellent service from the team, very friendly.I am new to the area and now I feel a local expert myself thanks to the lettings team. Found a lovely property, if I could rate more than 5 stars I would.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
GoogleWe where extremely happy with the service Sophie @ Bernard Marcus gave us, we had a few issues along the way that they went out of there way to assist us in resolving them, we are now moved in to our house and extremely happy! Thank you very much for your help Simon and Hannah Clarke
5/5
GoogleThank you to the kind team who helped with business training today and helped us trade up from a paper clip to a yeti mug!
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus Dorking
How many reviews does Barnard Marcus Dorking have?
Barnard Marcus's Mole Valley office has 567 reviews across two platforms: 65 on Google, 502 on Trustpilot (across the whole business).
What is Barnard Marcus Dorking's rating?
Barnard Marcus Dorking is rated 2.7 out of 5 across all 567 reviews, and 4.7 out of 5 on Google from 65 reviews.
Where is Barnard Marcus's Mole Valley office?
Barnard Marcus Dorking, 238 High street, Dorking, RH4 1QR, Mole Valley, RH4 1QR.
