Barnard Marcus Dorking reviews

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Google

We had a brilliant experience buying our home! Bernice Tully was absolutely fantastic, she found us a mortgage that was truly life-changing and turned what seemed impossible into reality: An affordable mortgage for us, when all the high street banks had been unable to help us and we had almost given up on property ownership as it seemed too out of reach. Emma Cronk was equally amazing, efficient, supportive, and expertly managing every detail, making the entire process stress-free. We are beyond grateful for their help, over the moon to be ex renters, thank you both!

A · 10 March 2025

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

I was with another agent for 12 weeks, I got 1 viewing in the 1st week only then nothing. After speaking to Trish I switched to Barnard Marcus and I’m so glad I did, within 10 days I’d had 2 viewings and 2 offers at the full asking price. Emma is amazing she keeps you updated on everything and is so helpful and friendly, in fact all the staff are. I can’t recommend Barnard Marcus at Dorking Highly enough I’d definitely use them for any future moves

Julie · 24 July 2024

★★★★★ 5/5

Google

Emma is extremely professional, warm, kind and considerate, and has not rushed or pressured us in any way when showing us around. She has been incredibly knowledgeable and has been able to answer all of our questions clearly and made everything easy to understand, even our 12 year old commented on this! We couldn’t have asked to be dealing with anyone nicer. Emma is an exceptional agent and a valuable credit to your organisation. M&C

Matt · 24 June 2024

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 1/5

Google

Current manager of the Dorking branch (Tricia Regan) has to be the world's most annoying by repeatedly ringing up old contacts on their database from three years ago to try to badger those customers in to having an in person valuation visit on their home and then phoning them repeatedly (at least 7 times in my case) if they won't agree to this. Tricia is pushy, badgering, persistent, relentless and won't take no for an answer but definitely not intelligent, analytical, logical or efficient. And she is the kind of pushy sales person so lacking in intuition that she simply won't accept no for an answer... UPDATE ON 29/11/2022 - Re Barnard Marcus's response to my review surely the branch manager ought to realise that people on its books from past interactions do not necessarily currently want to sell their home and that if they did they would almost certainly proactively call Barnard Marcus back to set up such a valuation appointment so they could get on with selling their home. Calling customers back and leaving answerphone messages multiple times on their answerphones suggests something close to an addiction to making these sales based phone calls without either evaluating or considering their effectiveness. Also the branch manager surely ought to realise that for those of us more actively in the hoarder camp and without neat and tidy and well presented homes that inviting somebody else in to your home to inspect, appraise and value it is something you are unlikely to want to do unless you are absolutely desperate to sell and/or have got to the point where you have managed to tidy it up to the extent that you do want to have a valuation visit and the resulting sales visits from buyers that would then soon follow on from that. Some of us have also been through major personal traumas such as having our last parent die and being forced to sell a much loved family home of 50 years in the UK and a holiday property of over 30 years in Spain. So having to go through that process again with your own home is not at all easy to do. I get the impression that the branch manager values quantity over quality in terms of valuation visits and/or number of properties currently on the agency's books. Whereas if they only valued and had on the market well presented homes from sellers with an imperative to sell them ASAP then the would surely be much more likely to get a much more cost effective payback in relation to the time they have put in to conduct this selling work. Also this bad review would not have happened at all had the branch manager not kept on calling me and leaving messages repeatedly over several weeks well beyond any level of normal reason or good judgement in the making of such sales based phone calls. I received a number of phone calls at much longer intervals apart from the previous manager at the same branch and always found his phone calls pleasant and engaging and did not find myself pressurised to let the agency send staff in to my home in the way that has unfortunately been the case with Ms Regan.

Captain · 23 October 2023

★★★★★ 5/5

Google

Barnard Marcus Dorking were who I chose to put my house on the market with as Tricia and the team (Emma and Kirsty) were extremely friendly and personal. I wasn’t just a house owner. Tricia made me feel seen and heard and was very passionate about my home and understanding how difficult emotionally it can be for some people to move. The whole procedure to launch my property was handled with expertise and speed. The photographer was kind and very helpful too. Even though I decided not to sell and consequently took my house off the market , I would highly recommend Tricia and her team.

NIna · 23 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 5/5

Google

Tricia is an living legend. The way she treats people shows exactly why this branch have had successful reviews. Tricia very kindly printed some documents for me even when they were closed and Tricia about to leave the office. She showed a real people character. Wish her and her team all the best always.

Ketan · 9 November 2024

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.

Customer · 25 March 2026

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Google

A warm welcome greeted me at Barnard Marcus. I had an unusual question and Trisha was able to provide me with a way forward after consultation with a senior partner. Thank you.

SERENA · 9 December 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023