Trusted Agent profile
★★★★★
567 reviews across 2 platforms
238 High street, Dorking, RH4 1QR, Mole Valley RH4 1QR
Barnard Marcus's Mole Valley office at 238 High street is rated 2.7 out of 5 across 567 reviews on two platforms, including 65 Google reviews rated 4.7. The 502 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
5/5
GoogleMy encounter with Rebecca Southwell (Mortgage advisor) is and still the best. She got the patience, understanding and very supportive. She goes out of her way when all hope was lost. I can vouch for her work and her communication skill is best of all. Rebecca is an asset and will forever be grateful to her to achieve my goals. Thanks and be blessed. Olufemi Hunsu
1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
2/5
TrustpilotVery poor service from whetstone…
Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up.
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
5/5
GoogleThank you Rachel You attended to I and my husband in a the best way ever
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
5/5
GooglePeter and Arif are both very hard-working individual. Arif understand the needs of a customer who are stressful and agitated going through the process of selling home. We were introduced Barnard Marcus by a neighbour and I will honestly tell you that we do not regret any moment for using Barnard Marcus Dorking branch to sell our beloved house. If you looking to sell your house then Peter and Arif are the people you need and they will take care of everything until you moved into your new home. Highly recommended and very trustworthy. Thank you Peter and Arif for your support. JagPositiveResponsiveness
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
TrustpilotPriscilla Mohanarajah-Mortgage Advisor
Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
3/5
TrustpilotFlexible but mixed review
Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase.
1/5
TrustpilotBarnard Marcus is an awful company
Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.
5/5
TrustpilotPositive experience
I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home
5/5
GoogleWe have viewed the property last Saturday and was accompanied by Louie Ayling. Louie was superb in every aspect. I've worked in estate industry before and can see a huge potential in Louie. Having viewed few properties in last 2 months I can easily say, Louie and Barnard Marcus would be on the top with the whole process and customer service. Big well done, very pleased with the viewing.
5/5
TrustpilotI can't rate highly enough!
I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍
1/5
TrustpilotBad service from 2019 to 2021
From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.
1/5
TrustpilotTerrible service
Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.
1/5
Trustpilotvery bad and unethical estate agent
If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Mole Valley office has 567 reviews across two platforms: 65 on Google, 502 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Barnard Marcus Dorking is rated 2.7 out of 5 across all 567 reviews, and 4.7 out of 5 on Google from 65 reviews, checked 9 October 2026.
Barnard Marcus Dorking, 238 High street, Dorking, RH4 1QR, Mole Valley RH4 1QR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.