Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBarnard Marcus Property Auctions cannot be trusted
I don't trust the online auctions from this company. Many bids are made up by the auctioneer to push-up prices. I have lost my life savings for a house that was totally misrepresented via a proxy bid which was run-up by the auctioneer. Other bidders often do not exist. They have no scrupples and worse than second hand car salesmen. Nothing they say or do can be trusted. If you are the winning bidder and then realise there is something seriously wrong with the house do not give them their money.Dont listen to thier line that 'exchange happening on fall of the hammer.' This is not true. If you find out something serious between putting down a deposit and exchange, then do not exchange! Many people are taking this company to court. According to the Auction House they do not keep records of bidders online anyway. They do no due diligence on information provided and give you no time to check auction packs or see the property once all disclosures are made (usually the night before the auction).
MarkL · 23 July 2024
★★★★★ 5/5
GoogleWe recently purchased a property via Barnard Marcus, Dorking. A wonderful, efficient team. It was a pleasure to work with them, would highly recommend. Very quick to respond and always a friendly smile! Particular note to Emma C who was outstanding.
Laura · 9 November 2024
Agent replied · 22 October 2024
Hi Laura,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with our team, especially with Emma C. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI would like to recommend Katie Shean who was our progressor. Katie has done a tremendous job in keeping us updated with news from our chain and certainly went the extra mile for us in our sale and purchase. I would recommend Katie 100%.
Nadia · 23 October 2023
★★★★★ 1/5
TrustpilotMisstated the law
Misstated the law, then tried to charge me for their mistake
Miraya · 4 July 2026
★★★★★ 1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
Mrs · 29 November 2024
★★★★★ 1/5
GoogleHorrendous service received throughout our recent transaction, which eventually fell through. I would not recommend Barnard Marcus dorking.
Lucy · 1 August 2025
Agent replied · 17 October 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
Liz · 13 June 2024
★★★★★ 5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
Ana · 25 September 2023
★★★★★ 1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
JM · 27 March 2026
★★★★★ 1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
SAMY · 28 May 2024
★★★★★ 1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
Martin · 21 May 2024
★★★★★ 1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
Vanthoi · 12 May 2024
★★★★★ 1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
Chester · 9 June 2026
★★★★★ 1/5
TrustpilotI used Barnard Marcus Redhill to sell a…
I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .
Keith · 23 April 2024
★★★★★ 1/5
TrustpilotConditional selling of mortgages
This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out! Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!
Mark · 15 April 2024
★★★★★ 5/5
TrustpilotOutstanding Support Throughout My Sale
I would like to leave a very complimentary review for Quasim at Barnard Marcus.
Sandra · 16 May 2026
★★★★★ 5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
Saran · 4 May 2022
★★★★★ 5/5
TrustpilotThey understand what is important to you
This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.
IAN · 21 February 2024
★★★★★ 5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
James · 2 December 2021
★★★★★ 1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
Fabiana · 9 February 2024
★★★★★ 5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
John · 24 January 2024
★★★★★ 1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
Tony · 21 January 2024
★★★★★ 5/5
GoogleRecently we viewed a property. We were very impressed with Louis who arranged the viewing and showed us around the property. Louis was very helpful and had good knowledge of the property and had a good relationship with the owner so all our questions could be answered.
Becca · 23 October 2022
★★★★★ 5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
Alan · 25 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
