Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEstate Agencies immorality
It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?
Henry · 31 October 2017
★★★★★ 5/5
TrustpilotI STRONGLY RECOMMEND BARNARD MARCUS IN…
I STRONGLY RECOMMEND BARNARD MARCUS IN REDHILL. WHEN ALL HOPE WAS LOST GARETH KING DID ALL HE COULD IN FINDING ME A BUYER. HE IS EXTREMELY HELPFUL, FRIENDLY, PROFESSIONAL AND I AM SO HAPPY. I HAVENT COMPLETED YET BUT GARETH THANK YOU!
Luisa · 5 March 2024
★★★★★ 5/5
TrustpilotGeorgina at Lavender Hill
My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her
Jane · 21 January 2022
★★★★★ 1/5
TrustpilotGood luck if you are a seller!
Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!
DT · 5 September 2022
★★★★★ 5/5
TrustpilotThank you
Dear Oscar Rodrigue,I am here to say thank you for helping and supporting in selling and buying my new home. Your assistance was very professional and remarkable. Myself and my family are grateful to you personally and also to Barnard Marcus. I rate you 5 stars to your service and to Barnard Marcus.Thanks again,Rita.
Rita · 29 April 2023
★★★★★ 1/5
TrustpilotScammers
Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.
VMS · 22 January 2023
★★★★★ 1/5
TrustpilotAlready bad experiences during the…
Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.
Andy · 18 May 2020
★★★★★ 5/5
TrustpilotThank you Priscilla Mohanarajah for…
Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!
Jana · 28 July 2021
★★★★★ 1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
Andrew · 23 July 2022
★★★★★ 1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
HB · 28 August 2024
★★★★★ 5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
Charles · 3 July 2021
★★★★★ 5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
Jo · 18 November 2023
★★★★★ 1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
Andy · 5 November 2024
★★★★★ 1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
Tessa · 24 February 2023
★★★★★ 1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
Courtney · 12 January 2022
★★★★★ 1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
Alla · 14 August 2022
★★★★★ 5/5
GoogleMy wife and I are considering retiring and moving the coast. As a result Tricia gave a valuation for sale. She was highly professional and we were so impressed with her service felt that we needed to give this review. As and when we decide to sell we will not hesitate to use your company.
Jezzartheprogger · 23 October 2022
★★★★★ 5/5
GoogleMy wife and I are considering retiring and moving the coast. As a result Tricia gave a valuation for sale. She was highly professional and we were so impressed with her service felt that we needed to give this review. As and when we decide to sell we will not hesitate to use your company.
Wilson's · 10 October 2022
★★★★★ 5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
Dima · 17 March 2021
★★★★★ 1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
Grant · 26 July 2019
★★★★★ 1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
Ashley · 12 July 2019
★★★★★ 5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
Emma · 19 April 2022
★★★★★ 5/5
GoogleI recently viewed a couple of properties with Barnard Marcus Dorking and the whole experience was superb despite house buying being a very stressful experience. The team were very professional and guided me through the whole process including the area that would suit our needs most. A huge Thank-you to the team at Dorking.
Chris · 10 October 2022
★★★★★ 1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
Alla · 1 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
