Trusted Agent profile · Mole Valley
★★★★★
581 reviews across 2 platforms
238 High street, Dorking, RH4 1QR, Mole Valley, RH4 1QR
Barnard Marcus's office in Mole Valley, at 238 High street, is rated 2.7 out of 5 across 581 reviews on two platforms, including 80 Google reviews rated 4.7.
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
GoogleWe where extremely happy with the service Sophie @ Bernard Marcus gave us, we had a few issues along the way that they went out of there way to assist us in resolving them, we are now moved in to our house and extremely happy! Thank you very much for your help Simon and Hannah Clarke
5/5
GoogleThank you to the kind team who helped with business training today and helped us trade up from a paper clip to a yeti mug!
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
5/5
GoogleBarnard Marcus have been brilliant with the way they've helped me sell my family home Throughly recommend them and would use them again if I ever needed to, you can put your trust in them completely
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
5/5
GoogleEffective and efficient. Potentially a tad corporate in the pitch for business but hats off to them we did end up with two good offers within 2 weeks of being on the market.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
1/5
GoogleAbsolutely awful service, not given full information, after service non existent, given junior members of staff to deal with. Avoid!
5/5
GoogleReally impressed so far. Keen, efficient and keeping me up to date with every stage of the house sale.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
