Under 1 Roof Milton Keynes reviews

★★★★★ 5/5

Trustpilot

Excellent

Daniel of Saville Hampstead was excellent. He put himself out on several occasions to ensure the sale went through on time and was extremely helpful throughout to both the buyer and me. I am more than grateful for his professionalism as well as his kindness.

Sara · 19 September 2024

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Trustpilot

Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

Trustpilot

Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 4/5

Trustpilot

Great service from our property manager

Our property manager, Shan, helped us when we had concerns with our flat and kept us in the loop throughout when she was arranging solutions with our landlord. Thank you for your great help and brilliant service !

Katie · 15 April 2026

★★★★★ 1/5

Trustpilot

Absolutely horrendous for tenants to let with

I secured a flat offer to let with savills acting as the agent.Even though I easily passed referencing they still failed my reference because my employer does not have a UK landline number. They did this on the day I was meant to be moving after a week of trying to get help. I was only spoken too by a sirly letting agent. Who was incapable of listening and essentially broke the letting offer and returned my initial holding deposit the day before i was meant to move. Absolutely horrendous. Worst estate agent in London.

Adam · 9 August 2021

★★★★★ 1/5

Trustpilot

Sad, and typical experience with renting these days

Coming to the end of my long tenancy, I only decided to move as I wanted my child to go to a good secondary school, and although we currently live in what is considered a great catchment area, It wasn’t a good match for my child’s personal circumstances, so I decided to find somewhere closer to what I had researched to be a good school a mile away from where we lived, I found a property in the heart of Amersham, not by any means perfect, a flat, with one dedicated parking space. And even though it was a 2 bedroom place in the centre of town it had no storage and no visitors parking, but was new and well presented. However, the landlord couldn’t have found a more arrogant agent to let property in my opinion, he was inflexible and rude from the beginning of negotiations, and when I decided not to take the property due to general rudeness and arrogance of the agent and the landlord the true colours from Daniel were revealed as suspected via text message, to the point I had to block him. It still astounds me to this day how these rental agents can get away with treating potential tenants like rubbish in favour of landlords… especially when I have been a landlord myself for many years, perhaps it’s time to get rid of this toxic middle agent!!!

Reviewer · 18 June 2021

★★★★★ 5/5

Trustpilot

Charlie Rogers offers excellent service

Charlie Rogers is very helpful and always responds fast to attend to customers' needs. He helps to secure my tenant's tenancy and help solving tenant's problem at the same time, facilitating my choice of bed frame for the tenants as well as offering options for me to choose. He also helps to liaise with relevant government tax departments to solve my tax problem. All in all, I find Charlie a reliable staff offering excellent customer service. Well done, Charlie!

Angel · 25 August 2021

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan

Hello. This is to say that for three years now Adel Viragh-Zsupan has been our coordinator for the rental of The Mount in Whitchurch and both my husband and I have been extremely pleased with her work. Adel has always been on top of everything, being extremely good at reacting quickly in urgent situations. She is a good listener, always trying to do as much as possible to satisfy us and at the same time being very understanding of the tenants’ points of view. Her help has been invaluable to us these past years. Thank you!

Marie · 18 May 2021

★★★★★ 1/5

Trustpilot

Very Bad Service

Very Bad Service, We rented one of their shop in Plymouth. We rented for 5 years and rent paid quarterly. Lease finish date was 10 December but rent was paid for extra days due to quarterly date system but once lease finish and we empty shop, they refused to pay extra money which was paid. Below is email which she told me before so i can make rent complete and later they will refund but now NO refund and they refused .Good Morning, Your lease is set to terminate on 10th December 2020 Please can you make payment for September quarter invoice, once your lease has expired credits will be raised and the balance will be refunded. Kind RegardsBrad Its really bad thing for such big company

Vakul · 14 May 2021

★★★★★ 1/5

Trustpilot

Disgraceful company

Disgraceful company, in particular Jeremy Lamb and Steven Morrish who dispite both myself and my daughter leaving them telephone messages and emails last week regarding a property we are interested in that failed to sell at the January auction, clearly you couldn't care less and failed to contact us to arrange a viewing.

Harleydavidson · 12 February 2024

★★★★★ 5/5

Trustpilot

In these Covid times I was not…

In these Covid times I was not expecting the sale of our property to be an easy experience, especially from 1000 miles away. Adam Smith was not only very professional but went way beyond the call of duty. All our paperwork for the buyer and solicitor was in the flat and he painstakingly went through it all for me. He also organised a very competent firm to organise our goods before removals. And he achieved a good price for the flat. A good man to know!

Customer · 29 April 2021

★★★★★ 5/5

Trustpilot

Selling your home is not easy

Selling your home is not easy. No matter how organised and how relaxed we were at the onset, the process is stressful and fraught with unforeseens, but Tom Bedford was the most wonderful agent we could have hoped for. He worked hard to keep both parties on track from the initial offer through to completion. His calm, honest, charming and cheerful demeanour made entire process infinitely easier. We have recommended him to all our family and friends without hesitation.

Mrs · 7 July 2021

★★★★★ 1/5

Google

I see that usually this is not the case, however in our case, dealing with this agency left us extremely disappointed with them. I work for a small business myself, so I know how important those are. However, knowing that, I also know that customers come first and they should be at the heart of everything the company does. I had a viewing for a rental property with Terry, and although he was extremely professional and friendly on the actual view day, the rest did not impress at all. 2 hours after viewing (there was another appointment right after we finished so we couldn't put an offer on the spot.) we called the office to put down an offer for the property. Mr. Terry was not there at that moment so we spoke with a lovely lady who told me she doesn't know the procedures and will forward a message for me. We waited for a couple of hours before contacting the office again, only to be told he is still on a phone call and can't be contacted. We know how fast properties fly off the market and we really wanted to secure that one, which is why we insisted more than we would have on other occasions. We tried calling again, after another hour, and no one picked up. No one picked up the next day as well, and no one replied to my email enquiry that I sent directly after the first phone. This to me screams unprofessionalism. I don't expect to be treated as if I'm their only customer, but if the rental is not available anymore (although I don't quite understand why we were allowed to have the viewing anyway if it wasn't going to be possible to put an offer on it) at least let me know about it, so I don't waste time and energy hoping to move into a property that no one contacts me about. I'm not saying you shouldn't deal with this agency, however for us it was extremely unprofessional and made us waste money and time.

Adriana · 17 April 2021

★★★★★ 5/5

Google

I first met Terry as a tenant with my partner at the time, when we rented a property managed by him. He was responsive when it came to fixing any issues in the house, so when it came to renting my own properties, I was happy that he would provide a good service for both me and the tenants. Terry has been looking after my properties for the last 6+ years and offers very good rates compared to others. It's very handy for me as I'm not in the UK that often. I have and would recommend Terry to others if you have a property that you don't want the hassle of trying to manage yourself.

Ian · 17 April 2021

★★★★★ 5/5

Trustpilot

We appreciate excellent support from Ross

My husband and I would like to thank Ross Griffiths from the London Residential Lettings for his outstanding support for us.As a non-native English speaker, I had found it difficult to explain in English when any issues had arisen in the flat. However, since Ross has been in charge of the flat we rented, my life became easy and comfortable.Ross always listened to me carefully and patiently trying to understand the situation correctly and what we required.He kept finding a solution to an issue even when a constructor/engineer said “it is impossible to fix”.He kindly kept following up the issues, checking in situations.We felt we were in safe hands during our tenancy.He was very sensible and fair to both the landlord and tenants, and also to the constructors.I often had a small chat with constructors while they were fixing issues in the flat. Once a constructor and I were talking about letting agents, the constructor told me that he also respected Ross because of his professionalism and fairness to them.I would definitely recommend a flat which Ross is in charge of; to my friends because he takes good care of tenants; to the landlords because happy tenants will stay longer period and genarates stable incomes!

Customer · 8 April 2021

★★★★★ 5/5

Trustpilot

Jasmine Lawrence

Jasmine has been amazing throughout the whole letting process. From the moment of viewing right up to moving in (last Saturday) and checking in afterwards she has been there and incredibly supportive every step of the way. I'm self-employed which is not the easiest to manoeuvre when comes to renting but Jasmine kept on top of everything and kept me informed every step of the way. I cannot speak highly enough of her professionalism and dedication. Thank you Jasmine!

Virginia · 21 April 2021

★★★★★ 5/5

Trustpilot

Wonderful Service

My brother in law fell ill and we were tasked with selling his property. Where to begin?

Doreen · 20 August 2026

★★★★★ 5/5

Trustpilot

Tenant review

We've had several issues with the property we were renting and Yato has been very helpful, responsive and assisted us in all our requests to the landlord. We were very happy with the service. Thank you very much again!

ClemVS · 24 September 2024

★★★★★ 5/5

Trustpilot

Thanks Charlotte

Looking for a rental property in the Esher (Surrey) area we were put in contact with Charlotte Baylis of the Esher office. Charlotte dealt with our enquiry with great efficiency and clear knowledge of the rental market. Her relaxed, friendly and professional attitude made the whole rather stressful business very much easier. It is a rare treat to find someone with such experience and expert skills coupled with amazing customer facing ability. Thanks Charlotte for your help.

Richard · 6 August 2021

★★★★★ 5/5

Trustpilot

Justin and the team at Bishops…

Justin and the team at Bishops Stortford were brilliant from offer to exchanging and with us every step of the way. Justin was always at the end of the telephone and his advice and expertise was second to none. Buying a house can be daunting and stressful and without such knowledge and friendliness from Justin and his team, the experience of buying our first home together wouldn’t have been a pleasant one. Thank you Justin for all of your support.

Ellie · 1 December 2020

★★★★★ 5/5

Trustpilot

Biana Nicheva, fantastic professional.

Dear Team,I would like to say big thank you to your colleague Biana Nicheva.We had a leak in our flat at 44 Hereford Road and she have been incredibly helpful. She is managing Flat B above, where the leak came from. She have been absolutely fantastic dealing with situation, giving hard time to your contractors so they sort the leak ASAP. She is extremely helpful and patience does not matter I have keep calling her so many time. I am really impressed with Biana positive behaviour and It was a pleasure to work with her. Thank you Biana for being superb and a golden star. Kind regards Julian Dimitrov London Operations manager

Julian · 26 November 2020

★★★★★ 5/5

Trustpilot

Danielle has been professional and…

Danielle has been professional and helpful and, when I spoke to her on the phone, today, we had a good discussion about the property that she's managing on our behalf and how best to move things forward. I'm appreciative of her insights and advice.

J · 26 June 2024