Under 1 Roof reviews

★★★★★ 5/5

Trustpilot

Thank you to Tanika at Savilles

I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey

Tracey · 5 May 2026

★★★★★ 5/5

Trustpilot

From putting our house on the market…

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!

Rhona · 10 April 2026

★★★★★ 1/5

Trustpilot

Where to start...

Slow response times, illegal fees, and a singular concern for the bottom line and their landlords, in our case a South African CEO (Warrrick Fulford). Our part-renewal dragged on for four months, with them at times failing to respond for up to six weeks, seemingly unaware or unconcerned about the massive uncertainty and anxiety this created for us. Earlier in the tenancy, the landlord tried to charge nearly £500 in illegal fees for a simple change of sharer request (the first and most egregious breach of the £50 cap in place since 2019). There is limited choice in agents and very limited housing supply in London so they hold all the power, but please if you do use them be very wary of illegal fees and take advise on your rights where you can.

Customer · 17 December 2025

★★★★★ 5/5

Trustpilot

Bailey Chan is superb

Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.

Website · 10 September 2026

★★★★★ 5/5

Google

Terry has been a fantastic letting agent. Quick to resolve an issue we had not long after moving in, great communication and was more then understanding about the difficulties would having being able to rent. I always see it, if you’re a good true tenant you’ll have no issues with your agent or landlord. We are looking forward to many more years in this property.

Dan · 17 February 2026

★★★★★ 5/5

Trustpilot

Roshni has been our Property Manager…

Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.

Rigby · 3 September 2026

★★★★★ 5/5

Trustpilot

Great support

Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.

A · 3 September 2026

★★★★★ 5/5

Trustpilot

A Truly Exceptional Home-Buying Experience

I would like to take a moment to recognise how fantastic the Putney branch has been over the past 12 months, and in particular Caroline, who helped us find our dream home.

ST · 24 August 2026

★★★★★ 1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

★★★★★ 5/5

Trustpilot

Great proactive service from the…letting team at hampstead

Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)

Irene · 8 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

All the staff at Savilles in Wilmslow were extremely professional but also friendly & polite . They kept us updated at all times with the process of the sale of the house . We would recommend Savilles to anyone choosing an estate agent .

Vanessa · 23 February 2026

★★★★★ 5/5

Trustpilot

Thank you

From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.

Lucas · 18 February 2026

★★★★★ 5/5

Trustpilot

Elliott Jones was very helpful

Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.

Clare · 28 April 2026

★★★★★ 5/5

Trustpilot

Fiona Withers is a star.

Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.

Nick · 13 April 2026

★★★★★ 1/5

Trustpilot

Threatening letter full of lies!

First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.

E · 17 April 2026

★★★★★ 5/5

Trustpilot

An example of excellent estate agency professionalism

Our experience was significantly and uniquely enhanced by working with Justin Godfrey at the Bishops Stortford branch. He is an absolute professional, with excellent communication skills, a much appreciated honestly, knowledge of the market, and a pleasure to work with. He genuinely made the sale happen, helping in every way he could, whilst dealing with the many parties involved without issue or stress. I can only say positive things about the way he works and would not hesitate to recommend him or indeed use him again ourselves.

Emma · 16 April 2026

★★★★★ 5/5

Trustpilot

Professionalism and empathy at highest level

We feel very fortunate to have had Roshni Jethwa as our Property manager in Chiswick. As we are in our mid thirties, my partner and I had a fair share of experiences as tenants throughout the years, but never had such a difficult / particular landlord before (e.g., requesting we only use specified 2 brands of cleaning products, being present at the property almost daily to oversee garden / deck renovations, etc). This led to a fraught and fragile relationship with the landlord, which Roshni helped navigate expertly. She was very kind, offered sound advice, and escalated to management when appropriate. I wanted to thank Roshni for the incredible degree of professionalism she provided during the length of our tenancy.

Iris · 26 November 2024

★★★★★ 5/5

Trustpilot

Great Service

Many thanks Ritesh for all your help, prompt replies and advice

J · 27 August 2026

★★★★★ 1/5

Trustpilot

I had worked at Trinity Square

I had worked at Trinity Square, Gateshead, Newcastle Upon Tyne for a number of months and I had the pleasure of working alongside some fantastic colleagues however, this was massively disappointing when at the time the site manager Tony Pickering was the most pompous, narcissistic, dishonest, arrogant and obnoxious human being I have ever met in my entire lifetime and I would never come back here not even socially as this was one of the most toxic & immature working environments I have ever worked at. If I could give anyone any advice do NOT work here.

Chris · 26 October 2024

★★★★★ 5/5

Trustpilot

Yato Konde-The deal breaker

I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care

NM · 25 October 2024

★★★★★ 5/5

Trustpilot

I am delighted to post this review in praise of your long-time employee, Sophie Kendell-Wheal.

I am delighted to write this review in appreciation of the consistently excellent and speedy service I have received over the years from Sophie Kendell-Wheal who has managed my buy-to-let flat for me in Cambridge for many years now. Sophie has always responded to any problems encountered by my tenants with efficiency and alacrity. Anything needing attention is conveyed to me immediately and dealt with as soon as possible, which makes for a happy tenant and a satisfied client. Her email exchanges are prompt, friendly and courteous so I can have complete confidence that my flat is being well managed. As an elderly client it’s important I can relax safe in the knowledge my tenant’s needs are being met and any problems being dealt with effectively and efficiently. You are fortunate in employing someone who embodies your reputation for good management. What a lovely person Sophie is! Part of an excellent team who represent the high standards you set and who have served me well.

Gillian · 24 October 2024

★★★★★ 5/5

Trustpilot

Outstanding Services

I would like to take this time, to commend the outstanding services I received from Varinder & Euan at the Birmingham branch. Their level of professionalism, with timing to explaining the properties and its terms of agreement are impeccable.Euan took the time to speak with me on the phone, taking my call on numerous occasions, despite having a hectic day in meetings for most of the day. He also answered all my concerns with regards to the propertied and signing of the contract, viewing etc.Varinder is most certainly multifaceted and extremely helpful to her clients. From her polite demeanour from answering the phone, to the time she takes to explain every room, the amenities and highlights of the properties. She is also polite and courteous to her clients when she saw them on sight, during my viewing. They seem very happy with her, and well settled and comfortable.

Rachel-Sophia · 22 October 2024

★★★★★ 5/5

Trustpilot

5/5 experience

I’ve had the pleasure of working with George Pride, and I can confidently say he is the best agent I’ve ever worked with. George Pride is incredibly supportive, detail-oriented, and always thinking several steps ahead. Whether it’s answering questions or addressing concerns, he responds promptly and thoroughly, making the entire process seamless. I never have to chase or remind him of anything, his proactive approach takes all the stress out of the equation. If you’re looking for someone reliable and forward-thinking, George Pride is your person. Highly recommend!

Anonymous · 30 September 2024

★★★★★ 5/5

Trustpilot

Marcus is a great property manager

Marcus from the Richmond office took over to as my property manager at the beginning of the year and I am very pleased with the level of service provided. He always swiftly replies and follow up to any query/ issues with great communication to keep me updated. He also helped to resolve some complicated aged invoice issues with the building management company which has been ongoing since before he joined.I am feel like I am definitely in good hands and really appreciate his support.Thank you Marcus!

TC · 16 September 2024