Under 1 Roof Milton Keynes reviews

★★★★★ 1/5

Trustpilot

Stay well clear of savills

Stay well clear of savills. I've been robbed £600 from a deposit after a 3 month dispute. £350 was held back saying I had rent arrears which wasnt true. This is FRAUD. as I could prove all of my payments that were correct, Every time I asked where these arrears have come from I didnt get an answer and no one could tell me where or when these arrears came from. They will give you a massive cleaning bill even though the property is clean and in good condition. I went to the payment protection scheme and they are just as useless. I am now taking legal action to get back the rent arrears which was wrongly taken from me. You dont expect to be done over by a big company but they are hiding behind the big name. I cant believe they get away with doing this to people.Dont be the next victim of fraud and give savills the pleasure of robbing your deposit.

Mickey · 4 December 2019

★★★★★ 1/5

Trustpilot

As tenants dealing with them is a…

As tenants dealing with them is a nightmare. They are extremely unresponsive and unprofessional. We even had to ask the landlady to change the person who we were dealing as she was bad mannered and bitter. At the end of the day property management is essentially out sourcing the duties you have as a landlord, if you choose an incompetent company you'll have unhappy tenants and unhappy tenants can end up making your life as difficult as the property management company is making theirs. So I would keep away from them, particularly the one in Clerkenwell.

Cristina · 26 November 2019

★★★★★ 5/5

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Thank you Jess Exley for everything to…

Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)

Ryan · 19 October 2022

★★★★★ 1/5

Trustpilot

Savilles+Rechy beggars even tho flat in trust dispute+Rechy 'attorney' fraud/theif so rascist Nationwide refusing to let us have r money

Savilles,McIntyres+Rechy May sending begging letters to us to move flat out of Savilles,shall to gladly but flat not our is it?!! We have no reason to pay- In trust dispute with James McIntyre of Sorn Castle,Rechy May of Eachwick Hall and Fergus 3 Cuddy lane Morningside,and their rrpective partners bullying us causing hospitalisation of my darling husband for the last five yrs who had been mistreated in several hospitals but the McIntyre/Mays don't want him discharged just interested in our money,they were trying to wreck our happy marriage fir the last ten yesrs!They lying saying flat is ours/Gavin'sbut then return the title deeds,they are dealing with MMS/Denton's,Jackie McLaren the+Andrew Biggqart,just ripping us off and begging for miret,Gavin and I don't think so,that is racial hatasdnent.When they tried to get us divorce they realise sedbits OUR flat,mine and Gavin's,so they thought they could continue the abuse in private getting the police and NHS involved then btibing them w our money then Rechy lying to Gavin wg n he's had enough of her crocodile tears saying he owes her money when she been stealing from his 'trust fund's, abd calling the plc on me for no reason,lying to them,taking money from out private account,blocking private accounts,his brother were saying to him they wanted me to die! We had moved to Canada yes ago but these abusive ppl got us returned-they cant keep it private in the hospitals/plc sny longer! we were sent the accounts years ago now they refusing to send us trust deeds info which we is required and also Ewan and Rechy sat up an Scots OPG guardianship behind my back,onlt for 'incapacitated' but Dr Reid ha had 'capacity' for divorce process and then the Scottish courts begging 16,000 or something Rechy said she's pay it because she it was her 'divorce' not ours,hate these junkie alcoholic money orientated uncultured manipulative time waster bores.

Km · 1 November 2019

★★★★★ 5/5

Trustpilot

Karen was truly amazing and a breath of…

Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.

Paul · 11 January 2021

★★★★★ 5/5

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Fiona in the Westminster Branch has…

Fiona in the Westminster Branch has been first class. Really helpful and great with managing our properties.Thanks Fiona

Mark · 25 August 2022

★★★★★ 5/5

Trustpilot

Robin Howeson & Daniel Omell recommendations

Robin Howeson from Savill‘s auction team and Daniel Omell from the Hampstead office office took great care of my cousin and I whilst we were selling 2 properties as executors for my deceased father’s estate. Their personal service, desire to please, flexibility and understanding meant that they really pulled out the stops to make both sales possible and took great care of us as customers. My cousin and I recommend both of them for their great service and going beyond the extra mile.

Danielle · 20 September 2019

★★★★★ 5/5

Trustpilot

First class property management

Charlotte in the Richmond office has always been very responsive to any issues arising at the property I am renting, updating me regularly on progress even when contractors have been in great demand. The hard winter has taken it’s toll on the exterior of the cottage resulting in damp patches and a window frame requiring repair. Both issues dealt with speedily and professionally. It is very reassuring to have a property manager you have confidence in.

Hazel · 24 April 2024

★★★★★ 4/5

Trustpilot

Exceptional property manager Lauren ✨

I can’t praise the property manager Lauren Sullivan enough for the incredible job she’s doing. She is not just helpful; she is proactive, friendly and efficient. She handles tenants concerns with such speed and precision that it leave me as a tenant feeling genuinely cared for! What stands out the most is her remarkable ability to bridge the communication between us, the tenant and the landlord. Any concerns or requests are conveyed promptly, creating a smooth and responsive environment for everyone involved. She really goes beyond the standard expectations from the experience I had with other agencies before. She is A starThank you so much Lauren :)

LZ · 31 January 2024

★★★★★ 5/5

Google

Terry from Under1Rood has been letting and managing our property for several years now, and we must say, Terry and his Company are simply amazing, I have had several companies over the year taking care of my home and renting it out, but none have been as responsive and honest as Under1Roof, even my tenants are happy with the service they receive, and that doesn't happen very often with with letting agents.

Jay · 11 October 2021

★★★★★ 1/5

Trustpilot

Elspeth-savilles abusing vulnerable patient

Elspeth-Savilles Edinburgh called under false pretences allegedly wanting my husbands hospital number to confirm bank details which they should have done a month ago so very delayed payment,but lies-her ulterior motive was to beg for thousands of pounds in cash for a property that is not even ours-in trust for my husband who is vulnerable in a mental hsptl+doesn't know what's going on, so Elspeth thought she could get round it by lying that she could only talk to him,I told her lawyers dealing with it,also then nothing in writing for our evidence as they have been emailing for ridiculous charges not owed

Km · 7 August 2019

★★★★★ 5/5

Trustpilot

Jack in Ealing is doing a great job of…

Jack in Ealing is doing a great job of helping arrange new carpets into our property, and is helping to make the process easy & cost-efficient. Thank you!

Chloe · 17 April 2024

★★★★★ 1/5

Trustpilot

They make money out of everything!

They made a large deduction from my deposit at the end of tenancy. I was a very considerate tenant and left the property in a good condition. I paid a cleaner who cleaned the property to reasonable standard. But they insisted that it needed thorough professional cleaning again and their cleaners charge extortionately! No consideration in lowering the deductions. Surely their so called independent check out agents have a commission in it. This agency charges a lot on move-in and then deducts from your deposit when you move out! Utter shame and a big dissappointment!

Prajwal · 9 May 2019

★★★★★ 5/5

Trustpilot

Aliya has been great to work with…

Aliya has been great to work with managing my property, any problems they communicate well. It’s peace of mind, knowing my properties and safe hands. They found me great tenants.

Oliver · 29 February 2024

★★★★★ 1/5

Trustpilot

The rudest agency/agent I have ever had…

The rudest agency/agent I have ever had to deal with. I was looking for a property to buy for myself, and mind you these are higher tiered properties so I would have thought that the staff would at least be professional. I went to one viewing which went alright and a second viewing was scheduled. I let the agent know I couldn’t make it due to a work meeting, I told them well in advance (the night before even) which I deem is sufficient time to have a cancellation. The agent tried to reschedule the second viewing again a month later so we agreed on meeting on a Saturday again, I was on my way there but got caught in traffic due to a road closure, I told the agent I would try my best to make it but then after 20 minutes waiting at the closure I knew I couldn’t so I let him know accordingly. I was very apologetic and courteous but what I received back was one of the most rudest responses I have ever received from an agent or from anyone in a professional context, he told me that my conduct was poor (his words verbatim) due to this being my second cancellation and then proceeded to berate me that I had disrupted his schedule on his day off. I did apologize to him but in all honesty, 1) as an agent you should be able to anticipate that things come up, 2) I was not in control of the road closure, so there was nothing I could do about it, 3) it’s extremely unprofessional, in poor taste, discourteous and quite frankly insulting to tell a client that they have poor conduct when there is nothing they can do about their situation, 4) how was I supposed to know that it was his day off? If it’s not a day you’re working, then don’t schedule the viewing on that day, as far as I’m concerned if you schedule it on a Saturday, I will assume that you work on Saturdays. Safe to say I am going to another agency, if the service is like this for higher tiered properties I can only imagine what it’s like for lower tiers. I’m just glad I didn’t sign anything or have any money involved.

Andrea · 15 April 2019

★★★★★ 5/5

Trustpilot

New flat rental

Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.

Alex · 16 March 2022

★★★★★ 1/5

Trustpilot

This agency are notorious in this area…

This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.

Lionel · 16 October 2018

★★★★★ 1/5

Google

Was badly let down by Under1Roof. He was the estate agent for the sale of our property. However once we found a "buyer" things went wrong. Terry continually gave me conflicting information which did not align with my solicitor or the estate agent in my upper chain. He kept telling me everything was fine with my buyer as i committed further  money to my purchase. When i asked for evidence of any progress or anything he had told me he sent me a very unprofessional (out of order) email. He messed us around for 2 months. In the end i was informed by an estate agent in the upper chain that  the sale of my property had fallen through as my buyers had issues raising the funds. I gave Terry a week to provide evidence of any progress which he failed to provide. I subsequently terminated my contract with under1roof. When i moved to a new estate agent they got substantially more potential buyers through the door and had found a buyer within a month.

Nihar · 11 October 2018

★★★★★ 2/5

Google

we live on the 4th floor and our doorbell hasnt worked for over 8months. We still waiting for this to be fixed. The door bell was meant to be fixed in the month we where moving in. Responses are not on time. Waiting over 8months to get a doorbell fixed is not a good look. I have records all the times I called about this. there where times no1 one would call me back even after chasing multiple times. Im only now getting some useful news after making a review. I will change this to 2stars but for the price Im paying the service is below standard. Ive had better service and I know my rights.

Sam · 11 October 2018

★★★★★ 4/5

Trustpilot

We were really grateful to Deanna Addis…

We were really grateful to Deanna Addis she was really helpful in a recent problem we had. She was really responsive and helped to sort it quickly and efficiently.

Rosie · 30 November 2024

★★★★★ 1/5

Trustpilot

Disgusting unprofessional Service , rude arrogant staff

We rented a property costing £5700 per month. We received the most dire service from Savilles from start to finish.Had No heating the entire winter, with Savilles employing carpenters to do Plumbers jobs, and other such unqualified useless tradespeople Rude objectionable staff, throughout, and now the BEST.....They are disputing 1200 in deposit , however as we didn’t agree their amount to be deducted, they have sent the ENTIRE £12000 to the TDS as in dispute!!!!!Even TDS do not understand as why they have done this .....Complete vindictive Unprofessional peopleAnd company

Rebecca · 28 June 2018

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience. I have rented 5 different places in London so can compare them to other credible letting agents. The client review process is complete shambles. You have to wait for weeks and chase them up a dozen times. I had to resubmit the form several times.Then, they wont GIVE YOU A COPY OF YOUR CONTRACT and expect you to pay thousands in rent. They could simply walk away with your money and think this is acceptable. This holds you hostage. The landlord can walk away from the deal at any point leaving you with no good options at all. They claim they CANT give the contact which of course they can. It has been signed by the tenant and the owner -- they have no real role to play in holding it from you.This has been a worse experience I have had period.

David · 11 May 2018

★★★★★ 1/5

Trustpilot

Dreadful

Dreadful, If this is what you call leading Uk agent, well it doesnt say much for the rest of them. Totally careless and basically lazy, I attended an open house today at 3pm for Lot 95D 91 Elswick Road Lewisham, London, listed in their auction. No one came, and after 30 minutes I called the agency to be told it was cancelled. With 20 groups of people standing outside, I told the group it wasnt on today. One lady, a teacher , said she had taken the afternoon off work and drove 2 hours to get there. Its quite disgusting as the property is still listed as open for the time slot , and what would it of taken them to atleast cancel this on their web page. Clearly they dont want to put themselves out by atleast not having an agent on site to inform the clients arriving the decency of it being cancelled. Very unprofessional, and from seeing the reviews on here, the company should wake up to themselves, as when the market tightens and supply reduces, they might get a nasty shock when repeat customers like myself, wont certainly support such unprofessional behaviour.

Nicholas · 16 March 2018

★★★★★ 1/5

Trustpilot

Awful Unprofessional company

Shocking customer service. Do not acknowledge offers until days later doing their clients a disservice and breaching data protection regulations by discussing buyers by name to other parties and telling them their financial situation. Cannot be trusted. Awful unprofessional company.

Laura · 24 May 2024