Under 1 Roof Milton Keynes reviews

★★★★★ 1/5

Trustpilot

I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 1/5

Trustpilot

Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 5/5

Trustpilot

Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 1/5

Trustpilot

We rented a property through Savils…

28th Feb 2021 update from last post. Since my post I was contacted by Savils head office again with an assurance our problem would be resolved. The end of the month has come again and this is still not resolved although contractors have been sent to look at the issues again. No resolution as yet month 10! We rented a property through Savils admittedly during the height of Covid and for 9 months since we have moved in we have had an uphill struggle to get the basic problems that we highlighted before we moved in repaired and new ones like leaking roof in the conservatory and downstairs bedroom, lights not working electrical outlets not working under floor heating not working endless promises to resolve....I could go on all night! Through all of the lies and evasion and neglect Savils have not had the decency to just show some care. I could name people but it's not just the few I would name it's a company wide attitude that includes the contractors they send out. Worse still the same contractors tell us they have been out many times before for the same issues. Proof of the lies and misleading ways of this company. Stay away from them if you can they will only be trouble as they do not care about anything besides getting your cash in their bank. Not a nice company to deal with in any way! 9 months of hell with a baby and a long term lease!

David+Taylor · 28 February 2021

★★★★★ 5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

★★★★★ 5/5

Trustpilot

Thank you to Kealey Hodge at Ealing…

Thank you to Kealey Hodge at Ealing branch for helping me in the buying process as a first time buyer in London. She knows the area very well, and is prompt, polite and professional.

Ms · 21 March 2024

★★★★★ 1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 5/5

Trustpilot

It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

★★★★★ 5/5

Trustpilot

Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

Trustpilot

Best rental agent I’ve used

Ioanna Paloka assisted us in finding a premium apartment in the heart of Chelsea. In a highly competitive market she is by far the best agent I have used - friendly, extremely helpful, available out of the standard 9-5 which really made the process so much easier for us as we work long hours, and she exceeded our expectations. Thanks for your patience and persistence in getting us into our beautiful new home! :)

Emma · 17 February 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021

★★★★★ 2/5

Trustpilot

Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

★★★★★ 1/5

Trustpilot

Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

★★★★★ 5/5

Google

The service I have received in managing my property portfolio is amazing, I highly recommend them to anyone who has rental properties.....they are professional in every way and put the last agency I used to shame....do not hesitate to pick up the phone and call, I have had piece of mind since I did. If your looking for independent mortgage advice they also excel at this too, as the name says everything you need is “under1roof”

Julie · 11 October 2021

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan in Winchester - very helpful

Adel Viragh-Zsupan in Winchester has been very helpful, especially during the pandemic since I've been away. Quick to respond and knows what to do and who to contact to get things done.

Leland · 12 December 2020

★★★★★ 5/5

Trustpilot

Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 5/5

Trustpilot

Paige and Ali were quite helpful…

Paige and Ali were quite helpful throughout the whole process and made my move from the US to Hampstead easy and seamless.

Dj · 8 August 2022

★★★★★ 5/5

Trustpilot

Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

★★★★★ 5/5

Google

We've been using Under1roof's service over the years and always had an excellent service. Terry is always very helpful & manages everything very professionally.

Raj · 17 April 2022

★★★★★ 5/5

Trustpilot

Charles Fraser-Sampson

I don't normally post reviews but feel I should write about the exemplary service we received recently as buyers from Charles Fraser-Sampson at the Henley office. He was professional, charming and always helpful whilst under intense pressure from a very difficult vendor. He managed to get the deal over the line - we will always be grateful for service that went far beyond the expected or even reasonable, working over weekends, his own annual leave and at all hours.

Nikki · 15 January 2021