Under 1 Roof Milton Keynes reviews

★★★★★ 5/5

Trustpilot

Charles Fraser-Sampson

I don't normally post reviews but feel I should write about the exemplary service we received recently as buyers from Charles Fraser-Sampson at the Henley office. He was professional, charming and always helpful whilst under intense pressure from a very difficult vendor. He managed to get the deal over the line - we will always be grateful for service that went far beyond the expected or even reasonable, working over weekends, his own annual leave and at all hours.

Nikki · 15 January 2021

★★★★★ 1/5

Trustpilot

Absolutely appalling sale experience

Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.

Anne · 9 October 2020

★★★★★ 4/5

Trustpilot

level head in a lengthy house purchase

Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.

Juliet · 20 July 2024

★★★★★ 5/5

Trustpilot

Terence is a great property manager

Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.

Max · 16 February 2023

★★★★★ 5/5

Trustpilot

Good Experience …

Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.

Lynda · 11 January 2023

★★★★★ 5/5

Trustpilot

appreciation to Jess Exley

Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!

Jessica · 19 February 2021

★★★★★ 1/5

Trustpilot

I have been complaining about one of…

I have been complaining about one of savills managers, a Mr Barry cartmell, about his attitude at swan centre yardley,I have been to savills at colemore row, and complained about the way he speaks to people , the residents above the shopping centre have complained to him a number of times, he just tells them to go away, as he is busy, I am supprised a company like savills employs some one like that to manage a shopping centre,

J · 9 November 2020

★★★★★ 5/5

Trustpilot

Great management skills

I have to thank Tami in particular who did an amazing job in solving an issue I had in the property. She was patient and persistent, following up with a difficult repair service company. Thanks to her commitment my issue is now entirely solved!

MaryP · 7 June 2023

★★★★★ 1/5

Trustpilot

The worst estate agency

Had really bad experiences with them as both seller and buyer.As a seller, contacted them to arrange a valuation and quote. They just didn't turn up on the agreed date - no warning just a no show. So we went with the agents that did turn up.As a buyer we registered and gave our criteria for what we wanted. They just send anything through - nothing like what we asked for.I used to think they were supposed to be the best but they just don't seem to care at all.

Andy · 25 June 2020

★★★★★ 5/5

Trustpilot

Jack exceeded expectations- 10/5 rating!

Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!

Callan · 16 April 2024

★★★★★ 5/5

Trustpilot

Natasha is amazing

Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!

Yan · 15 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend, especially Yato

Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.

Dmitry · 26 March 2024

★★★★★ 5/5

Trustpilot

Adel has been fantastic!

Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)

ChloeE · 23 November 2020

★★★★★ 5/5

Trustpilot

Tom Smith - great property manager

Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you

Eleanor · 8 April 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!

Charlotte · 27 February 2024

★★★★★ 4/5

Trustpilot

Helpful and friendly service

Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.

John · 11 March 2020

★★★★★ 5/5

Trustpilot

Concise and helpful

The Knutsford team gave excellent advice and got the price they said they would. Ellis and Rebecca were most helpful and navigated a tricky exchange with tact and in the time frame required.

Mark · 25 October 2019

★★★★★ 5/5

Trustpilot

Amazing and fast service

Amazing and fast service. I would like to especially thank Jackie and Rob (Rickmansworth) who have been exceptionally wonderful as they helped to get a new hose.

Preeti · 25 June 2021

★★★★★ 5/5

Trustpilot

THEY CAME, THEY SAW, THEY SOLD, THEY CONQUERED !!

Rupert Fisher, Michelle Weaver, Susanna and Daisy, what an invasion, each doing their job in a warm friendly manner and as issues occurred, they are well orchestrated as a team, professionally overcoming the difficulties of selling and buying residential property. My wife and I have forty years experience in buying and selling property and operate a small portfolio of rental property. This is the first time we have used Savilles residential property sales at Lincoln, to sell and buy our personal home, Starting with assessment, to marketing, skilled negotiation with purchasers and vendors to mediating with respective solicitors, Rupert, Michelle and their team rose to the challenges put before them calmly and collectively, addressing what appeared to be stressful issues to us, was clearly just another day at the office for them. A big thank you from us, well done guys, how are you at decorating!!

Vikentiou · 29 February 2020

★★★★★ 5/5

Trustpilot

Everything was handled…

Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.

Michael · 2 June 2020

★★★★★ 1/5

Trustpilot

HOW TRUE THE COMMENTS BELOW

HOW TRUE THE COMMENTS BELOWI can't believe the similarity with the long comments below.yes they send newly graduate to so to speak evaluate your property. then their arrogant manner to corner you, giving you that they are actually making you a favour to sell your property under the actual value. I recently sold my house for 1.7m through a local agent, when they were trying to convince me for an evaluation of 1.3 m... Massive difference.. Thank god I didn't fall into their trap.To avoid 1000%... they are far from being trustworthy..

Don · 24 January 2020

★★★★★ 5/5

Google

I have used Under1roof for over 10 years for a rental property and for mortgages, from the rental side I am very happy with how Terry has dealt with all aspects from finding new rentee to sorting out any of the issues we have had. With regard to finding mortgages, the service and comms have been 1st class and Terry has always sort out the challenges you get with the banks very well

Craig · 11 October 2021

★★★★★ 1/5

Trustpilot

One star is one too many after dealing…avoid!

One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!

Emma · 10 January 2020

★★★★★ 5/5

Trustpilot

I am writing to give a special thanks…

I am writing to give a special thanks to Jess Exley, her follow up and fast response is just excellent. I am an overseas client but the time difference didn't bother us at all, Jess has shown her professional and answered all my queries. My family will relocate to UK in June, and I'm really thankful for Jess's help.

Freda · 19 May 2021