Trusted Agent profile · Milton Keynes
★★★★★
188 reviews across 3 platforms
445 Midsummer Boulevard, Milton Keynes, MK9 3BN
Michael Graham's office in Milton Keynes, at 445 Midsummer Boulevard, is rated 4.3 out of 5 across 188 reviews on three platforms, including 101 Google reviews rated 4.6.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleSolid, Honest Diligent & Dependable. I highly recommend Richard and the entire team at Michael Graham. From the very outset they are completely honest and managed our expectations throughout the process. Whilst I am in no rush to sell another house - I would not go anywhere else in the future. Thanks so much for a very prompt and smooth running sales process. Mr. & Mrs. Sweeney
5/5
TrustpilotAn exceptional experience
Ollie popped round to photograph my house , very professional, polite and respectful. The engagement and interaction with all staff at Michael Graham’s involved in my house sale has been exceptional.
5/5
GoogleMG were excellent throughout our purchase process. They provided knowledgeable and timely advice on everything we needed to know, which as a first time buyer was quite a lot! Our agent, Michael, kept in touch with us throughout and guided us smoothly through the sale with a smile all the time. We were lucky with the time of year and a good solicitor too, but it only takes one link to break and the chain collapses, and at no stage was I ever concerned about anything with MG. Don't plan on moving again for about thirty years, but if I do it'll be with them :)
Thank you for your positive review. We are delighted you had a smooth experience with your purchase. Good luck in your new home.
5/5
TrustpilotWonderful service
My review relates to the Woburn Sands branch.
5/5
TrustpilotThrift View Bakery photo shoot
Met Olly today for a photo shoot. Thoroughly lovely guy and put me at ease. I would definitely recommend him to take great photos if you need them.
5/5
GoogleRichard and the team did a good job for us. No complaints. Professional & courteous throughout a smooth transaction.PositiveResponsiveness, Quality, Professionalism
Thank you very much for your kind words. We're thrilled to hear you've had such a good experience with the Milton Keynes team. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
5/5
TrustpilotWould highly recommend Michael Graham
Would highly recommend Michael Graham. Friendly but very professional throughout.
5/5
TrustpilotMichael Graham Estate Agent of choice
Michael Graham was our go to Estate Agent as we wanted a high quality new build home. They showed us various options that suited our budget and were helpful and professional from first viewing through to completion.
5/5
GoogleCouldn’t fault the service we received with the sale of our property. Lee, Michael and the team were great from start to finish and kept us up to date throughout the whole process. Would recommend to anyone looking to sell their property in and around MK
Dear Mr Johnson Thank you for taking the time to write a review. We are delighted to hear of your recent positive experience with us. Kindest Regards Michael Graham
5/5
GoogleMichael Graham in general were great during our process. Lee in particular was easily reachable and accomodating our various visits to the property. As the sale progressed he was very helpful with keeping us informed and being the go between with solicitors.
Good Morning Mr Veale. Thank you very much for your kind words. We're delighted to hear that you have had a great experience with our team, especially Lee. Our goal is to always do our upmost to assist our customers and we're very pleased to see this reflected in your experience with us. Kindest Regards The MKC Team
5/5
TrustpilotMarketing our house
Extremely professional but friendly and helpful at all times.
5/5
TrustpilotExcellent, personal service
The whole team were very efficient so that the sale of our house went smoothly. They kept me informed of developments as things progressed. A 5* though definitely for the excellent, personal approach by the whole team
5/5
GoogleI originally posted a review around a slow response time, comparatively to other estate agents in the area. However it's apparent they take their reviews and feedback seriously. They've been nothing but helpful. (Posting as someone whom is viewing Michael Graham properties on offer) they keep us regularly updated on the houses we viewed and also share with us new properties in our range.
Thank you for your feedback. We are sorry to hear that you have had trouble getting through to our Milton Keynes Office during this very busy time. Our Compliance and Operations Manager would be happy to discuss this with you personally and help arrange to view the properties you are interested in. He can be contacted on Matthew.horton@michaelgraham.co.uk at your earliest convenience.
5/5
GoogleReview Revised - After speaking with Michael and having a very positive experience, it seems my initial enquiry was genuinely lost and they are looking into the issue. We have now made a booking to view a property 😁 …
Good Afternoon Mr Beach. We are sorry to hear that you have had a bad experience with our services. We appear to have no record of your details on our database. We would therefore ask you which property your comments are relating to and then we can then investigate your comments. We take these complaints very seriously and would be grateful for an early reply. Thankyou - The Central Milton Keynes Team
5/5
TrustpilotSelling our parents home
Selling our parents family home was sad but made easy with all the help and advise we were given. Madga from the Newport pagnell branch she was really professional, helped with lots of issues but we got sorted with her help and knowledge .
1/5
TrustpilotPoor communication lack of…
Poor communication lack of professionalism we were not given honest information. I need to be careful what I write .
5/5
TrustpilotNew build purchase
We have received great service throughout the whole process - always friendly and attentive but very professional. Excellent communication at all times and we especially appreciated the very prompt responses to our many queries/issues.
1/5
TrustpilotSome representative turns up at My…
Some representative from Bedford branch turns up at My house today with his Zoopla printouts. He then Prices my property at the £520 mark due to some googling and online valuations. To be clear zoopla makes no account for renovations which I have done at 65k. He then tries to tell my partner the previous history of the property (Zoopla) is all over the internet which is some of the reasoning for the valuation, which for the record has incorrect floor plans and incorrect specifications which has major impact on previous valuation as it’s simply not accurate., so no idea what he is talking about with that therory.Who turns up with a Zoopla printout??? This is only an estimation and clearly states renovations are not included !!!The only other history available is on Rightmove but only available to agents so technically the spill is a complete lie as it’s not representative, so it’s just nonsense he was coming out with.What a complete joker who has not done any homework and thinks we are going to fall for his nonsense because he knows how to do some print outs. We have a great new outbuilding and tub but he thinks it has zero value. I could crane this out tomorrow and sell for £35k so again he is completely clueless and full it.He wants to spin a buck and take his ridiculous 1.5% and low ball my property for a quick flip.I know what it’s worth as we have sold it previously and it has far more value than then so his ridiculous valuation again is just not representative. I want somebody who understands the house and area representing me rather than some blagger. I think his suit was so loud it’s made him delusional.Nothing annoys me more than a slimy estate agent with no qualifications trying to do what’s right for him rather than the client. Really poor and out of touch.Do not use this bunch of charlatans. Three other agents have priced differently and all within 5k which tells me this guy is on the take . Could not of hit the mark of the stereotype of a estate agent !!!!
1/5
TrustpilotAwful Service and communication!!!
We sent an enquiry to Michael graham in Towcester relating to a property in Greens Norton, Northants we were interested in viewing. After 2 days passing with zero contact I e-mailed them again and this time a member of their team 'condescended' to call back. he had no interest in arranging a viewing instead informing us that they had already had 'multiple viewings' on the property and various offers none of which had yet been accepted!! he also said that as a few of the viewers were in better positions than us to proceed it wasn't really worth our while viewing. So he didn't want us to view a property that had no accepted offers on it and we are selling a large home worth way more than the listing with no mortgage!! He asked no questions about our circumstances and I get the opinion MG see themselves as a bit up market who don't really have to try to hard with their exclusive clientele
1/5
TrustpilotGood at taking your money, woeful at looking after your interests
Regrettably I let a property “fully managed” through Michael Graham, paying the high fees believing their promises of looking after my interests better than their competitors.They watched over the property as things went missing and were damaged, telling me everything was ok, some of the above being documented with photos, but not acted on whilst the tenant was in situ.Once said tenant had left, all I was left with was the deposit and no constructive assistance from Michael Graham.In the aftermath dealing with the state the property had been left in, I found them to be arrogant, inept and unprofessionalI for one would never again entertain them managing my property, id go elsewhere or do it myself, as I am now
5/5
TrustpilotOllie has just photographed my house…
Ollie has just photographed my house what a great guy 💯 he was brilliant 🤩
5/5
GoogleWe’re waiting to complete on our first house having purchased via Michael Graham. Michael C has been the estate agent on the property and has been a great source of help and advice throughout the process, given our inexperience. We’d definitely recommend.
Hi Ben, thank you very much for taking the time to write a review. We're delighted to hear that you've been happy with your experience and that Michael has been able to assist you so well.
5/5
TrustpilotI would highly recommend Michael Graham…
I would highly recommend Michael Graham and Steve he did a really great job when we bought our home and we’re very pleased with the service provided.
1/5
TrustpilotUnderwhelming in the extreme
The communication throughout the transaction was infrequent, generally one way and very little in the way of information was provided. Most of the communication was made directly with the buyers and after being initially impressed withe the initial presentation we severely regret choosing Michael Graham as our experience was extremely disappointing. The marketing materials were good but other than that we struggle to understand what value they added to the whole transaction. We made all of the arrangements for the handover directly with the buyers and in the 4 weeks leading up to our move did not have any contact whatsoever with Michael Graham. The agent turned up (unannounced) for two minutes on handover put his hand out and said “keys” which just about summed up the lack of care and attention to detail we experienced every step of the way.It seems complacency has well and truly set in. No follow up has ensued post sale let alone a “thank you for the business”. We regret choosing Michael Graham and will certainly not be recommending them to friends and family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Graham's Milton Keynes office has 188 reviews across three platforms: 101 on Google, 1 on Yell, 86 on Trustpilot (across the whole business).
Michael Graham Milton Keynes is rated 4.3 out of 5 across all 188 reviews, and 4.6 out of 5 on Google from 101 reviews.
Michael Graham Milton Keynes, 445 Midsummer Boulevard, Milton Keynes, MK9 3BN.
