Michael Graham Milton Keynes reviews

★★★★★ 5/5

Trustpilot

Michael Graham Bedford Office - Excellent Service

We have had an excellent service from Michael Graham Bedford. Toby has been our estate agent and has been so good with us. He has continually checked up to make sure everything is going to plan, he has kept us informed every step of the way. His attention to detail and knowledge is really good and he has been professional and pro active in working with the whole chain and very very helpful. Highly recommend.

Elizabeth · 28 September 2021

★★★★★ 1/5

Trustpilot

Terrible company, avoid at all costs

Very few viewings for their 1.5% plus vat fee.Poor house layout mapping, that took multiple attempts to get right before publication.Terrible sales conduct during viewings.Swearing during a viewing in front of prospective purchasers.Treating a viewing as a social visit not a sales task.Complaint made to Michael Graham.Poor web advertising refinement. Finally improved after months of poor results.Sole Agency ran out and notice served on Michael Graham.Michael Graham emailed In early March they would consider revising fees and come back to us. They didn’t.Hardball buyer found by Michael Graham who beat us up to reduce price by £25,000, then at the eleventh hour demanded another £30,000 off.Corona Virus occurred. Agents said all would be handled by head office.Buyer and Seller completely abandoned by Michael Graham. Phone calls to head office went unanswered for us and the buyer.Buyer and Seller proceed without Michael Graham.Agent reappears just before completion to try and stop sale.Michael Graham head office knew of sale and produced an invoice though.Agent asked to adjust fees as he has promised in his email three months earlier.We have endured huge stress, worry and additional expense.We were given notice to wait for a Director to assess fees reduction.Lengthy delay for Director to reply.Michael Graham’s legal guy then enters process to threaten legal action in 7 days.Complaint to Managing Director as instructed by other director.Offer of interim good faith payment to Michael Graham refused by them.Ombudsman process initiated.Michael Graham leaps over ombudsman process into court action in contradiction with their industry regulator membership guidelinesAll along we have stated we are happy to pay a fee based on the service provided, and one that represents the problems we encountered with Michael Graham. We have this spring also sold another property, with an agent who performed perfectly throughout, selling the house in good time with healthy viewing numbers, heading off issues in a timely manner, and charging 1%+vat for their services. Michael Graham have fallen far below this standard, and were asked to review their fees when their sole agency expired and I served notice upon them. They chose to ignore these requests and put us through the turmoil described above in pursuit of 1.5%+vat. I have offered 1%+vat, which has been refused. I have offered 1.25%+vat, likewise refused.I have made a without prejudice payment to Michael Graham of 1.25%+vat £10,800 but still, they chase us through the court process.I’d avoid this company at all costs.

David · 6 August 2020

★★★★★ 1/5

Trustpilot

Such bad unprofessional

Such bad unprofessional, disorganised service.From trying to book a viewing to placing an offer of which they refused to accept!!! Think this might even be illegal.It was made so difficult I had to either go into the office for an interview or write to them stating all my circumstances.Colleague was rude when I said can't you just put this forward.Well vendor's need to know how difficult they are to buyers.

Jackie · 25 April 2022

★★★★★ 5/5

Trustpilot

Great estate agent in Notting Hill

‘As a seasoned property investor I've been working with Sophie Cavell-Taylor for a number of years, earlier this year she managed the purchase on Arundel Gardens for our family property portfolio, despite fierce competition from other estate agents trying to gazump the purchase. I consider Sophie as one of the most competent and knowledgeable agents in Notting Hill and I would recommend any serious house buyer or investor to work closely and directly with Sophie to get the right property secured against your requirements, regardless if it is a 1 or 10 million purchase.’ Paul

Paul · 26 November 2024

★★★★★ 5/5

Trustpilot

we have recently purchased a property…

we have recently purchased a property using Michael Graham Estate Agents in Stony Stratford. we would highly recommend this company as being frendly and highly professional .We delt with Paul at this branch and found him extremly helpfull and very competent.

Patricia · 23 January 2026

★★★★★ 5/5

Google

Michael Conlon was very helpful when we were looking for our ideal home. He knew our particular needs and constraints and when we placed our offer and it was accepted, he was extremely helpful in his communications, keeping us informed all the way through to completion.

JQ · 22 June 2020

★★★★★ 5/5

Trustpilot

Excellent photography

Ollie came and took photos for our house sale and did an amazing job, he dressed the rooms, talked me through the process and worked around my noisy dogs while he was doing it!

Duncan · 20 March 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Terrible communication, a can't be bothered attitude. Jaded approach, complete lack of enthusiasm made the whole experience very frustrating. They take 1.25% plus vat if successful and for that large sum of money put very little effort in. Cancelled our contract after 6 months. Could make a large list of things that were wrong or didn't happen but following their lead, can't be bothered.

Banger · 23 January 2024

★★★★★ 5/5

Google

A very good service indeed. We managed to sell our mother's house in the face of a very sluggish market. Richard and Lee both provided important advice to help us through the process and achieve the sale. Open communication was a significant feature of their service and Lee particularly went the extra mile in keeping us informed throughout and ensuring we never once felt isolated. Thank you.

Katharine · 25 October 2023

★★★★★ 1/5

Google

I was personally an estate agent for 9 years and while admittedly it was a long time ago - there are basic principles that I feel an agent selling your property should do. …

Simon · 16 April 2025

★★★★★ 5/5

Google

Very helpful from initial valuation to final sale. Advice given whenever asked for, and always replied to questions. Looked after all the house viewings, and followed up after each viewing. Once an offer was accepted Michael Graham then chased this through, with other Agents in the chain, solicitors and my buyer. They also helped with finding a solicitor and remover. Many thanks. Stuart

Stuart · 24 December 2023

★★★★★ 5/5

Trustpilot

Michael Graham acted with…

Michael Graham acted with professionalism, personal kindness and efficiency. They took us through selling and a difficult exchange .

Nicole · 25 May 2026

★★★★★ 5/5

Google

From beginning to end Michael Graham were a pleasure to deal with. Alex and Georgina were so helpful and always quick to respond to any queries. They constantly kept us updated and the whole process went very smoothly. Thanks!

Susie · 22 June 2020

★★★★★ 5/5

Google

Bought a house through Michael Graham. A very friendly helpful team. Nothings too much trouble. Highly recommend so hard to get this kind of service from any company nowadays. A special mention goes to Bailey who looked after me from day one, a true diamond. Thank you so much.

************ · 29 June 2024

★★★★★ 5/5

Trustpilot

I sold my house in Olney via the local…

I sold my house in Olney via the local Michael Graham branch and I also purchased through Michael Graham in Bedford. I dealt with Jonathan Selsby for the sale and Mark Williams for the purchase, both were very professional.Michael Graham were way ahead of other agents in terms of marketing video, sales particulars and photographs.I would definitely use Michael Graham in the future if I sold again.Paul

Consumer · 26 April 2021

★★★★★ 1/5

Google

Not only was my wife dissatisfied by your service but also insulted twice by your sales man . She made an email enquiry regarding a £500k house and was told unless we had sold ours the vendors would not accept a viewing ! My wife reply was we have sold ours ..there was no attempt to call us or enquiry from your side until a week later in which she explained and not for the first time as she spoke to a Stephanie via email with interest into a property in emerson Valley offering the asking price which she repeated on Wednesday 23rd Sept 2020 at 7.30pm at night ! She offered £450k and he told her she needed to wait until her viewing appointment on Sunday 27th sept 2020 . She was then called today on 26th sept and told that it was cancelled due to the original buyers being accepted on an offer after all !!. She was told no offers until Sunday and it would be put into a bidding war and to offer the most I can afford as it will sell for over the asking price as lots of interest ... how is that right .I Shall be reporting to the FCA as this is totally wrong .NegativeResponsiveness, Quality, Professionalism, Value

Ian · 22 June 2021

★★★★★ 1/5

Google

I called to enquire about a 3 bedrooms property to rent from this agency and the only requirement was no children and no pet. Despite meeting these requirements and answering some questions, I was then told the landlord only want one single person to rent all of the 3 bedrooms or a couple and for this I was denied a viewing. This was not mentioned on their website. This was just pure discrimination because it does not make sense for one person to rent a 3 bedrooms house.

AE · 22 June 2021

★★★★★ 5/5

Google

When selling your house you really want two things from your estate agents, good communication and the ability sell your home for the best price. Michael Graham gave us both of these when they appointed Michael Conlon to look after the sale. He was professional, always on the end of the phone to give updates when we needed and when we had an initial offer he (unknown to us at the time) negotiated the price up to get us the best possible value for our house. I would absolutely recommend him, Michael Graham and use them in the future.PositiveProfessionalism

Mat · 22 June 2021

★★★★★ 5/5

Google

We used Michael Graham (Estate Agents) in the sale of our property. We looked at a number of Estate Agents before deciding to use Michael Graham. They were very professional and highly experienced in the property market but also had a very down to earth approach. As the sale took place during lockdown they were very understanding and carried out the service strictly within the covid rules. The price they advised us on for the sale was spot on and we achieved that price. They kept us informed at all times so we were kept up to date. We bought a new house which was being built and thanks to Michael Graham we completed the sale and purchase smoothly within the time scale required. In summary , we wouldnt hesitate to recommend Michael Graham as a very good Estate Agent providing a top class service. " Simply the Best".

Tom · 22 June 2021

★★★★★ 1/5

Trustpilot

Invited Michael Graham around to value…

Invited Michael Graham around to value our property and agreed to go on with them but had to chase them a week later as we had not heard anything.Finally, they got in touch, and we arranged for photos and floor plans to be sorted. I also signed and completed all the paperwork. A week and a half later, still nothing, so I called them twice, each time leaving a message for a call back, but never got a call back.4 weeks after last speaking with Graham and telling him that communication was key for my wife and I, we still have not had a call, txt, or an email.Clearly, Michael Graham does not want a 600k+ listing.

Stuart · 18 May 2024

★★★★★ 5/5

Google

We sold and also bought our house from Michael Graham. Both experiences were exceptional. Michael, Alex and Richard always went out of their way to answer calls from us when we called and always chased up things for us. All in all I'd definitely use them again. They were all very professional and most importantly friendly and not at all pushy which we've experienced in the past from other agentsPositiveResponsiveness, Professionalism

Rina · 22 June 2022

★★★★★ 5/5

Google

We thought all estate agents were pretty much the same but how wrong we were. Having tried a number of agents in Leighton Buzzard over an eighteen month period to try and sell our property in Great Brickhill, following a personal recommendation we switched to Michael Graham. What a difference! Richard and his professional team guided us through the process during this tricky time in the property market and we have now achieved a sale. Professional, organised, diligent and above all knowledgeable so their advice can be trusted. Don't despair if your house has been on the market for a while, just switch to Michael Graham and let them improve your chances of selling - it's never to late to find the right agent!

Hannah · 22 June 2020

★★★★★ 5/5

Trustpilot

We instructed Michael Graham Towcester…

We instructed Michael Graham Towcester office as we have previously sold and purchased through them. Olly came out to take the professional photographs of our property and was fantastic. Amazing photos and incredibly professional.

Nicola · 11 November 2025

★★★★★ 1/5

Trustpilot

Disinterested, rude and lack of any service at all.

My husband and I are a professional couple moving back from the UK to France after 10 years away.We are searching for a rental property to begin with whilst we settle back in and then have a budget of £800k to buy a property. We contacted Michael Graham Aylesbury office to make an enquiry about renting as we like the look of some of their properties. On my second conversation with them I flagged a concern with them which was would they need to meet us in person for the right to rent checks. They emailed back to say yes. As we don't live in the country, and as my husband, to complicate matters further, works overseas (not UK or France) this would not be possible for us so I replied and ask if there was a way round this. I never heard from them again! Firstly, this is a concern that other agencies have overcome. Of course there is a work-around, like in anything in life. In any case, to just not respond is rude and also staggeringly short-sighted. I wrote to the Managing Director to hear his views but he didn't bother to reply either. Tellingly, their Facebook page review facility is switched off. We are pleased to have now found a partner agency who have helped us find a rental property and who will in the near future help us buy. This has been a very stressful time for us, relocating back to the UK and having to do it all from a distance. Michael Graham have lost out, but so have we on their properties, and all so unnecessarily.

Jane · 4 February 2020