★★★★★ 5/5
The Trusted AgentCouldn't of asked for a better Service.
Craig at Mason Kelly couldn't of done more to.help myself and my wife sell our flat, he had the flat sold within a week. He spent time selling our flat and goes into detail with potential buyers, not like other agents who quickly show you rooms and your outta there before you know it. Everything went smoothly and efficiently and he keeps you up to date with everything that's going on. The service was that good that on the day of completion he met my wife and I for a coffee to collect our keys which was a really nice touch. Other Estate agents you normally have to just go to there office. I highly recommend Mason Kelly to the point I would always use them no matter of the cost cause I know I'll be getting a fantastic service.
Dean · 20 December 2016
★★★★★ 5/5
The Trusted AgentFrom thinking of moving to moved in with no stress within 3 mths
We had a quick chat over a drink with Craig about a potential move in the future. He said why don't we market our house to see what interest and before we knew it, we had our first viewing at a time & date that suited us. With Craig's passion & researched knowledge of our house & area, an offer was place almost at the asking price of which suited us perfectly. He kept us informed & recommended an insurance broker, solicitors & a surveyor.
From thinking to doing with little stress......
I now write this review from our new amazing home with a smug grin!
Glenn · 17 November 2016
★★★★★ 5/5
The Trusted AgentA truly personal and professional service.
There are plenty of agents who claim to offer a personal and professional service, but few who actually deliver on these words. When Craig took on our house sale, things had been static for some time. He took a completely fresh approach to the marketing, found prospective buyers that were serious and simply made things happen. Along the way, there were hard but pragmatic decisions that needed to be addressed and his interpersonal skills made things work for both us and the buyer. I would have no hesitation in recommending Craig or Mason Kelly to prospective vendors or buyers - he provides an excellent service.
Tom · 23 June 2016
★★★★★ 5/5
The Trusted AgentPatient, calm and focused
Feck, I never want to sell another house, but if I do I'll be calling Craig at Mason Kelly.
The sale of my property was not straight forward, and subject to what's probably a common array of shenanigans with buyers and solicitors alike.
Craig went above and beyond at every stage. He is the voice of reason, a solver of problems.
I don't want to labour the point, but Craig flippin' earned his fee.
Claire · 23 November 2018
★★★★★ 5/5
The Trusted AgentGets the job done, great attention to detail
Having worked with Craig for a number of years on various properties and rentals, we were very happy to support him with our business when he decided to start his own business. We have been very happy - as usual with his services.
Mark · 9 March 2016
Agent replied · 11 March 2016
Thank you for your kinds words all feedback is greatly appreciated and proves we are doing things right.
★★★★★ 5/5
The Trusted Agentsale of my house
Craig was a pleasure to deal with. I don,t feel he was happy with some of my requests however to his credit pointed me in the rite direction when needed. He soon had viewings and kept me informed of the situation at all times. I would recommend Mason Kelly and will use them again and I trusted there judgement throughout my experience in the selling process.
Mark · 12 May 2020
★★★★★ 5/5
The Trusted AgentExcellent service throughout
Craig has done a couple of transactions for me and has surpassed my expectations by completing them in an efficient and professional manner. He gave valuable advice to me and tenants by pointing out salient points of rental contract.
Sabi · 8 May 2016
Agent replied · 14 May 2016
Thank you for the kind words, I hope to help you again in the futur
★★★★★ 5/5
The Trusted AgentGreat service
Met Craig at Mason Kelly when I got interested in renting an apartment for my Daughter.. Craig is an easy going , funny, serious person . He was always there for us through the whole process in moving in to the apartment . When I had a question , I got a Quick answer. Very professional . Thank you .
Leif Henriksson
Leif · 5 October 2019
★★★★★ 5/5
The Trusted AgentSmooth and quick
I would highly recommend Mason Kelly to anyone buying or selling their home,
From the first meeting to the last, Craig was so helpful, friendly, and a really pleasant to talk to.
Each time I contacted him I was answered or called back within no time, which was great, showing really good customer care.
Would definitely use Mason Kelly again without hesitation. Thank you Craig!
Alison · 21 June 2017
★★★★★ 5/5
The Trusted AgentProfessional, knowledgable and reliable agency with a modern approach
Having been a landlord for nearly 20 years I have encountered many agents, for both buying and letting properties. Mason Kelly are a breath of fresh air, they listen to your requirements rather than telling you what they think you need, they keep you posted with updates and enquiries, arrange viewings efficiently and give honest advise.
I also like the fact that everything is paper free! Everything comes direct to your inbox, professionally presented, and easy to access and review. My most recent tenant also commented on how easy he found it dealing with Mason Kelly.
Sarj · 8 March 2016
Agent replied · 10 March 2016
Thank you for your feedback, it is a great feeling when our customers are happy with our services.
★★★★★ 5/5
The Trusted AgentExcellent service
Craig provided an excellent service from the minute we met with him, we were first time buyers and he made sure that we understood everything and kept us up to date the whole way through our purchase. Craig is very friendly and professional. If your looking for someone who will get the job done quickly we would definitely recommend Craig at Mason Kelly!!
Kyle · 13 January 2017
★★★★★ 5/5
The Trusted AgentProfessional, proactive and approachable.
Craig was a pleasure to work with, his professional, proactive and approachable nature made the process seamless and easier than expected. Whilst we eventually decided not to go through with the sale, Craig still remained supportive and understanding. Should we decide to move in the future, we would definitely use Mason Kelly and have no hesitation in recommending them to others.
David · 17 January 2017
★★★★★ 5/5
The Trusted AgentAll good from start to finish
Craig was easy to work with and always turned up at the property for viewing on time as arranged. The process was smooth and straightforward.
Brian · 21 March 2016
Agent replied · 22 March 2016
It was great working with you too. I hope your Uncle has settled in nicely.
★★★★★ 5/5
The Trusted AgentExemplary service
From start to finish, Mason Kelly provided an excellent service in helping me sell my house. They showed a detailed understanding of the local market and provided an informed view on the value of my property. They were communicative throughout the entire sales process, always approachable, and extremely helpful when I required a status update. I am an absolute fan of great customer service and Mason Kelly provided nothing but that.
Paul · 12 March 2016
Agent replied · 15 March 2016
Thank you Paul for instructing Mason Kelly in the first place. I firmly believe that when selling and buying property its a two way relationship with the agent and the seller, that's exactly what we had. I arranged the viewings you granted access, and let me get on agreeing a sale on the first day at full asking price.
★★★★★ 5/5
The Trusted AgentA Fantastic service from start to finish
A fantastic service from start to finish Craig went the extra mile to make sure that the property completed and went out of his way on lots of different occasions I would highly recommend using Mason Kelly to sell your next home as the communication and overall experience was exceptional well done Craig
Warren · 31 May 2018
★★★★★ 4.8/5
The Trusted AgentVery personal service
I was recommended by a friend to use Craig as my Agent when I was thinking of selling my house. Throughout the whole process Craig has been amiable, cheerful & most helpful. I would certainly recommend Craig as a very efficient & approachable Agent.
Anne · 28 June 2021
★★★★★ 5/5
The Trusted AgentBest Estate Agent out there!!
Dealing with Craig and Mason Kelly is an absolute pleasure, friendly, approachable, professional. Craig always goes that extra mile to sort everything out and does not stop til whatever needs doing is complete. Would not use anyone else now for any business in regard to property. Very reasonable costs and excellent customer service.
Michael · 15 February 2017
★★★★★ 5/5
The Trusted Agent6 Weeks from Offer to Completion
I can't rate Mason Kelly high enough. Craig did a fantastic job in marketing my property and securing a beyond expectation offer and it took just 6 weeks from accepting an offer to completing. Furthermore, Mason Kelly's fees were less than half the price of the competition.
Great job Craig, thanks.
Tony · 31 July 2017
★★★★★ 5/5
The Trusted AgentWonderful, personal service! Would highly recommend
Craig at Mason Kelly has been fantastic every step of the way, it was lovely to be treated as a person and not a number, a completely different experience to other agents I've used in the past. The whole experience was completely stress free.from start to finish-thanks Craig!
Lucy · 9 November 2018
★★★★★ 5/5
The Trusted Agent100% recommend
We found Craig extremely proactive in selling our 4 bed house in Walton Park.
They came recommended by 2 different friends, that’s how we chose them. 100% recommend their services.
Mark · 11 September 2022
★★★★★ 5/5
The Trusted AgentGreat service
Craig has been excellent, always quick to respond to queries and helpful. Fair and clear comms throughout
Alison · 3 October 2023
★★★★★ 5/5
The Trusted AgentVery happy
Craig done a fantastic job drumming up aot of interest in our property. He was also extremely helpful communicating with the buyers. Excellent service
Laurie · 31 December 2022
★★★★★ 5/5
The Trusted AgentAmazing customer service!
Craig was an amazing estate agent, helped us every step of the way and went the extra mile with helping us secure our home.
I recommend both and him and Mason Kelly to anyone looking to buy or rent a property!
Fantastic services!
Shelby · 8 January 2017
★★★★★ 5/5
The Trusted AgentVery pleased with service
MasonKelly are dealing with letting two properties for me, and I am very satisfied with the service I've received from them. It's a little difficult to add much to that - everything has happened as expected, tenants have been promptly found, rent has come in as expected, servicing etc has been taken care of. So yes, recommended by me!
David · 11 March 2016
Agent replied · 15 March 2016
Thank you David, it means a lot to me that you are happy with Mason Kelly.
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