Brown & Merry Stony Stratford reviews in Milton Keynes

★★★★★ 1/5

Google

Despite repeated requests to take me off their database they keep phoning and emailing. The people phoning don't seem to have a clue. I have had to add their phone to spam calls block list to get rid of this agent! So glad I did not select them to sell my house as they are hopeless! Update 11/7/24. Just had yet another nuisance call from Stony Stratford office. Clearly they do not understand Data Protection laws!! I will now be reporting this company.

Malcolm · 26 July 2024

★★★★★ 5/5

Google

Excellent service! Quick to communicate, reliable response and super friendly and accommodating too!! We were so desperate for the property we viewed and Alex made it work in our favor and Jenna was a star with excellent communication to finalise everything! Would highly recommend

Chelsi · 25 October 2023

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 5/5

Google

Alex and Jenna have provided us with an exceptional service. Alex was so warming and enthusiastic when we visited the property! Jenna has been amazing with the communication and has responded to us very quickly. Definitely recommend!

Taslima · 28 January 2024

★★★★★ 5/5

Google

Sarah and team are simply brilliant. We had our property on the market with another agent for a while with no joy. We switched to Brown and Merry and Sarah sold the property two days after launching it and for the asking price as well! We got two viewings, both of which Sarah turned into offers. Comms were clear and concise, continuing after we sold the property. 100% would recommend Brown and Merry.

Jonny · 25 October 2023

★★★★★ 5/5

Google

Fantastic service all the way from the start from this agency, especially from Alexandra Read who is the senior lettings manager. She showed me the property while explaining everything to the smallest detail , I was so interested in renting it that she went above and beyond and half an hour late it was already off the market Absolutely brilliant, highly recommend to anyone looking for a property regardless if it's for renting or buying.

Gencho · 26 July 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 1/5

Trustpilot

Really poor service

Really poor was selling my house through them I wish I hadn’t. Max a manager at Witney left (don't know why but don't blame him) no one told me he had left just silence - no returned calls. They just do a lot of sitting around. No one seems to know what’s going on they never call back and can never really speak to anyone who knows about the sale. I have sold many houses in my time but these have to be the worst agent I have used. Feedback is non existent. A really poor experience. AVOID.

David · 24 March 2023

★★★★★ 1/5

Google

I am unable to give less than ZERO​, hence 1 star. Worst experience when vacating the house, they still hold my portion of the vacating month's rent money. I have paid the full rent in full faith on the company that they would return it ASAP, even though we knew/agreed an earlier vacating date. They won't accept my calculations of refund My calculation is as follows: 1450 x 12 / 365 = £ 47.67 PER DAY (This was advised/agreed by the staff at Brown's office) Having paid full rent on 12 DEC 2023 for the month of DEC i.e. till Jan 11th 2024, leaving 14 days on my side to be refunded (3 days 2023 and 11 days 2024). So the total refund must be £667.39 But they say that they will refund me £639, for which they don't have any specified method of calculation. Regards, Gowri

Gowri · 28 March 2024

★★★★★ 1/5

Google

Telephone conversation regarding a rental property advertised that had unfortunately been removed from the market, led into an additional conversation relating to another prospective property. It was at this point the female colleague learnt that my wife was disabled, and her immediate response to my wife was to tell her that she would need to pay a year in advance, a total sum nearing 16k. On receipt of this deplorable conduct, a complaint was made to the appropriate head office, which led to a conversation with a senior body, followed by email correspondence from the area manager. The explanation for the behaviour was honestly pathetic and stated that her actions were because there contracts ( plural) say so, following further nonsense and recusal: implying and or stating that this is normal practice and that it is not abnormal. Brown and Merry have acted intently with discrimination, dishonesty, and illicit incompetence. AVOID AVOID AVOID

Barry · 28 March 2024

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 5/5

Google

Having recently purchased a house through Brown and Merry, I can highly commend their professionalism. Klaudia was responsive, knowledgeable and personable throughout the process. Additionally, she was proactive in providing updates and confirmation of next steps.

James · 1 May 2025

★★★★★ 5/5

Google

When I was looking for a property to let. Alex was so polite and professional when I came to view the property, she went further to tell me about the area. Jenna was fantastic when it came to signing the paperwork.she was giving me constant update during my referencing. Anyone looking for a property to let or buy don't look any further than Brown and Merry they are fantastic

Da · 25 October 2023

★★★★★ 5/5

Google

Many thanks to Brown and Merry, in particular Alex, who went out of her way to help secure a property at very short notice. Her help was invaluable and her manner was both professional and pleasant.

William · 25 October 2023

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

Hi! I would like to leave a review. I hope you find this useful. I've been looking for a flat/apartment or even just a shared house type to rent. Been in a lot of websites and ads that i thought might help me. I was already in a stage to give up because none of them replied until I came across this ad from Brown and Merry Estate Agents. So i gave it another shot. I messaged/email them, and they were really good and very responsive. Charlie was the one helping me and he is a nice person and very understanding to my situation. I like that he even organise a viewing just for me and my husband to see even though its already late. He was very accommodating and polite. He makes everything easy for me. These agents from Brown and Merry are great! They handle everything for us. They keep me updated. I am waiting now for all the stuff to get sorted and I can't wait to move in to our new home ❤ I want to say thank you, especially to Charlie, very reliable. Thanks again hope this help you.PositiveResponsiveness, Quality, Professionalism, Value

Roxanne · 25 October 2022

★★★★★ 5/5

Google

Agent Alexandra Read was so helpful and after so many weeks of trying to find a flat she helped us secure an amazing place! She was so friendly and helpful and even rang us to let us know she was still going to call us back and that she is just busy and hasn't forgotten etc. We have met with quite a few estate agents in the last few years and not all really make the effort when they know the place will get taken anyway. But Alex was a real gem! Thank you Alex :)

Heidi · 25 October 2022

★★★★★ 5/5

Google

I don’t often leave reviews, but the services I received from my mortgage advisor, Brian, at Brown and Merry was outstanding. I was a first time buyer and all throughout the process the customer service and support I received from Brian was always above my expectations and made the inherently stressful process so much easier. I would constantly receive updates in regards to my applications and whenever there were any queries Brian ensured to get me an answer as soon as possible. I would highly recommend these services and will definitely use these again in the future.

Aaron · 25 October 2022

★★★★★ 5/5

Google

I’m not sure where we would be or what our sanity levels would have reached if it not for Jake managing the sale of our first home. He went above and beyond what I would expect any agent to go to in helping us get through a few tricky situations during the sale process. I can’t credit him enough for what he has done for us over the last 5 months. From the minute I walked into the branch, Sarah was so friendly and helpful, cared about our situation and the pain we had gone through from a previous failed sale with another agent. She looked after us from the get go. Even the staff which had no part to play in the sale were a joy to deal with, just the friendliness and care taken by all is such a lovely experience and I cannot recommend them enough if you’re in the local area.

Jason · 25 October 2022

★★★★★ 5/5

Google

I never leave a review on anything, but Brown & Merry have been amazing! Not only that Alex had been persistant (Thank goodness) and never gave up on our situation. We had been looking for a new home for 9 weeks and finally we found a property that ticks all the boxes and more. Also, thank you to Sophie who has been going the extra mile and have been helping with every detail, as we haven't dealt with estate agents for 11 years. This has been such a smooth transition. Highly recomend them.

Myra · 25 October 2022

★★★★★ 5/5

Google

Would 100% recommend Brown & Merry Estate Agents to anyone. Klaudia was great, helping us through the process with brilliant communication throughout.

Thomas · 26 July 2024

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024