Brown & Merry Stony Stratford reviews in Milton Keynes

★★★★★ 1/5

Trustpilot

Market Harborough Branch.

I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.

Dino · 1 October 2022

★★★★★ 5/5

Google

Myself and my partner was looking at a property as first time buyers, Jake, Will and Caroline was all amazing during this process. Always had a quick response when asking any queries and even chased the Solicitors when needed. Brilliant team all round, thank you all!PositiveResponsiveness, Professionalism

Katherine · 25 October 2022

★★★★★ 5/5

Google

Jenna and Alex have been amazing and made our journey very easy and stress free. Both were very contactable and attentive to what we wanted. Definitely would recommend to others!

Akram · 28 January 2024

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

I was debating selling / renting my property due to a job relocation and reached out to Brown and Merry for help to understand both routes. I settled on the rental option with Alex @ Stony Stratford as my agent. Very proactive agent, great service, excellent and frequent communication with the property being let on the first viewing and within on 24 hours of going on the market.

Patrick · 26 July 2024

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Trustpilot

Nez Carey

Had good service from Nez and the team at Market Harborough branch thank you

Customer · 17 October 2025

★★★★★ 5/5

Trustpilot

Birmingham Great Charles Street

What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything

Leigh · 4 March 2022

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 1/5

Trustpilot

Avoid 188 Queens way, Bletchley

188 Queens way, Bletchley branch manager I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating people. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.

Jagjeet · 6 January 2022

★★★★★ 5/5

Google

Thank you Alex for finding the perfect home for us. We’re over the moon!

Leanne · 25 August 2024

★★★★★ 5/5

Trustpilot

Sales team were great, mortgage advisor was pushy

Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to

Evgeny · 25 November 2021

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.

Amy · 1 April 2026

★★★★★ 1/5

Trustpilot

fleas...

Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.

Tianna · 8 October 2021

★★★★★ 5/5

Trustpilot

Ashford, Kent Team

Ashford, Kent.I guess with a large company your experience sometimes comes down to the branch, and I have to say that the team at Ashford were excellent throughout the whole process. Nathan gave a solid assessment of value and lined up a strong batch of buyers. It’s a good market and we had lots of offers, but he checked them all throughly and gave us the information we needed to make a wise decision on the offer to take. The bit where they really came into their own was the progression and updates that helped us get the exchange. Tracey always came back quickly and managed to move things forward each time. If for any reason she wasn’t available everyone in the branch stepped up to help. Our chain held together, and my Mum is now happily living in her new home. Truly excellent work.

Tash · 28 September 2021

★★★★★ 1/5

Trustpilot

Stay away from them

I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!

YY · 26 September 2021

★★★★★ 5/5

Google

Alexandra and Jenna were brilliant. I strongly recommend this real estate agency branch. Thank you both of you for your support and attention.

Larissa · 28 January 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!

Ali · 11 February 2026

★★★★★ 5/5

Google

We have only been in contact with Brown & Merry a few days, and we're astounded at the professional and efficient approach in the contact we have had with them. Alex, who has just helped us find our perfect rental property, and Elliot who is new to his job but so helpful and organised, have both been amazing. A brilliant estate agents who care about personal circumstances and individual needs. Thank you so much to Alex & Elliot!

Ellie · 25 October 2021

★★★★★ 5/5

Google

Alex is absolutely fantastic at helping us find our perfect home, they were more like a home personal shopper which was great experience! Wouldn't recommend anyone else to help someone move house and find a perfect home, will definitely be using Alex and Brown & Merry Estate Agents, should be need to use them again. All round fantastic experience and would tell anyone to use them! Thank you Alex once again for your amazing work!PositiveResponsiveness, Quality, Professionalism, Value

Connor · 25 October 2021

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.

Nicol · 10 July 2026

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!!

Daphne · 8 July 2026