Brown & Merry Stony Stratford reviews

★★★★★ 5/5

Google

So after initially listed our house on the market in March 2024 to FINALLY completing last Friday, the one thing that was never a problem during the whole process was Brown & Merry, especially Klaudia. We had two sales of our house fall through, only for the third to finally stick. Each time Klaudia sold the house within 4 weeks and communication was great. Buying and selling a house is a stressful and at times demoralising task, but I can honestly say Brown and Merry were always great with us, wouldn't hesitate to recommend them.

Josh · 16 December 2025

★★★★★ 5/5

Google

As a first-time landlord, releasing my treasured house for others to enjoy, the journey has been managed via the Brown & Merry agents at Sequence. Steph White has been super efficient overseeing and delivering an excellent supporting program of maintenance to project manage any challenges together and needs to high standards. IT is so good to know that the tenants and I can remain confident that the house wll remain in perfect condition for happy tenants. Steph also has access to superb maintenance teams who deliver great quality work. For any aspiring landlord, I cannot recommend Sequence or Steph highly enough for property management.

Guy · 1 November 2025

★★★★★ 5/5

Google

I’ve now rented my second property through Brown & Merry Stony Stratford, and once again, the experience has been nothing short of exceptional, thanks to the incredible Alexandra Read. Alexandra is a true gem to the company. From start to finish, she brings a level of care, professionalism, and genuine warmth that is incredibly rare. She always follows through, returning calls and emails promptly, and she takes the time to really understand and prioritise your needs. What stands out most is how much she genuinely cares about your wellbeing, not just the transaction. Her calm, reassuring manner and attention to detail made the entire process smooth and stress-free. It’s clear she takes immense pride in her work and in supporting her clients, and it’s exactly this kind of consistent, personal service that brought me back to rent through her a second time. Brown & Merry are very lucky to have Alexandra, she’s an absolute credit to the team, and I couldn’t recommend her more highly.

Bea · 24 June 2025

★★★★★ 5/5

Google

Working with Klaudia Gnitecka and the team has been an exceptionally positive experience. Throughout the process of securing a mortgage in the UK, Klaudia demonstrated outstanding expertise, impeccable professionalism, and a client-oriented approach. Her communication was always clear and efficient, providing timely and accurate solutions that made the entire process smooth and stress-free. I confidently recommend her services to anyone seeking high-quality support and a trusted collaboration

Avram · 1 October 2025

★★★★★ 5/5

Google

Brian at Brown and Merry in Stony Stratford has been absolutely exceptional throughout our entire mortgage journey. As first-time buyers, the process was daunting, but Brian's calm, patient approach made all the difference. He took the time to explain every step, ensured we understood everything, and never made us feel rushed. His expertise and dedication were clear from start to finish, and he truly went above and beyond to make what could have been a stressful experience so much easier. Despite some challenges along the way, Brian remained patient, kept us informed, and helped us stay focused on the bigger picture. His communication was always prompt and clear, and we felt completely supported throughout. We cannot thank him enough for his professionalism, kindness, and unwavering support. Thanks to Brian, we’ve been able to secure our first home, and we couldn’t be more excited. Thank you so much, Brian, for everything. You’re an absolute credit to Brown and Merry, and we are beyond grateful for your help!

Nick · 20 December 2024

★★★★★ 5/5

Google

Great communication and excellent customer care throughout the whole process. Everything was handled professionally and smoothly, which made the experience stress-free. Special thanks to Alex and Poppy J for being so helpful, friendly, and responsive, they really went above and beyond. Highly recommend!

Marisa · 23 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Used Brown and Merry for the sale of our Flat and they were amazing! Always helping with any queries and we’re on top of everything! Thank you Klaudia for helping us with everything even when it was a bit stressful you always reassured us and did everything you could to help by keeping us informed the whole way through! Highly recommend!

Olivia · 1 May 2025

★★★★★ 5/5

Google

Me and my partner were incredibly happy with the service provided to us by Alexandra Read and have nothing but good words to say. We had initially thought we missed out on having a viewing as we were unable to attend the first date offered to us, but Alexandra kept in constant contact and immediately got in touch when another viewing was on offer. We can't thank her enough for the service she provided, the professionalism throughout, and most of all, for helping us find a house we're so excited to now call our home. Thank you again - we can't recommend you enough.

Jack · 26 July 2024

★★★★★ 5/5

Google

We were first time buyers. Kerry was the agent dealing with the case and was an absolute star. Constantly chasing and working to get the sale across the line, and an absolute life saver for a couple of first time buyers who didn't have a clue what they're doing! Thank you!

William · 1 August 2025

★★★★★ 5/5

Google

Really happy with the service we got from Alex! We called to enquire about a property we’d seen online which was no longer available but instead of just rushing us off the phone like most of the letting agents had done, she actually took the time to hear our circumstances and our requirements and actively found us the perfect property! She is quick to answer our queries, super friendly and goes above and beyond. Thank you Alex!!

April · 26 July 2024

★★★★★ 5/5

Google

Klaudia at Brown and Merry is lovely, she was always friendly, professional and her communication was brilliant. I would say I'd gladly use her again, but there's no way I'm moving again! 🤣 Many thanks Klaudia and team. …

Darren · 1 November 2025

★★★★★ 5/5

Google

Exceptional Service from Alex at Brown & Merry Estate Agents ☺️ I recently had the pleasure of working with Alex from Brown & Merry Estate Agents, and I couldn't be more impressed with the level of service she provided. From the initial viewing, Alex demonstrated professionalism, politeness, and a genuinely positive attitude. What stood out to me the most was her willingness to go above and beyond to assist me. She took the initiative to contact the landlord to inquire about my little doggie, something that many other agents wouldn't bother to do. Her respectful and considerate approach made all the difference. After I placed an offer, Alex promised to follow up within an hour, and true to her word, she did. Her punctuality and reliability are commendable traits that are often lacking in the industry. In a field where genuine kindness and dedication can be rare, Alex shines as a beacon of exceptional customer service. Her caring attitude and willingness to help make her a valuable asset to Brown & Merry Estate Agents. I highly recommend Alex and Brown & Merry Estate Agents to anyone in search of a professional, reliable, and compassionate real estate experience. Thank you, Alex, for your outstanding service 🌷🌷🌷

Sophie · 27 April 2024

★★★★★ 5/5

Google

Myself and my partner have recently moved into our first rental property together. We have been absolutely over the moon with the service specifically with our property coordinator Steph. She responds within 24 hours and most of the time it is within 2-3 hours and amazingly it is almost always with a solution already sorted. This has been amazing especially now myself and my partner have welcomed a baby girl into the world. Couldn't ask for more from Steph when the odd issue arises.

Matthew · 17 December 2025

★★★★★ 5/5

Google

Mason and Klaudia did a fantastic job looking after us and supporting us through our sale. Through no fault of Brown and Merry the chain was not the easiest, (possibly a bit of an understatement there) but they went above and beyond to help get our sale over the line and proactively engaged with the solicitors and estate agents to help move things forwards. They always came back to me with updates and managed the situation well. They were both professional and friendly throughout. I’d highly recommend.

Luke · 9 December 2025

★★★★★ 1/5

Trustpilot

Misrepresentation and fake description

Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.

Kevin · 13 August 2026

★★★★★ 5/5

Google

Klaudia and the team dealt with my purchase of a property. The team were professional, supportive and responded to queries promptly. All staff members are friendly and helpful. Cannot fault the service I received and would recommend the team.

Laura · 22 September 2025

★★★★★ 5/5

Google

Alex has always looked after me and letting my properties with the minimum of delay, very rarely have we had any void periods. Excellent service... Poppy was of great help too

Steven · 2 December 2025

★★★★★ 1/5

Google

Terrible experience with this company, specifically the letting team. They call and chase you for payment but when it comes to doing their job, they unfortunately take their time. Got the keys to a property only to find out that there was no hot water or heating working. We went 11 days without heating or hot water, checks that should have been done before we were even given the keys. We have had no compensation or even a reduction, just a basic sorry. Not a great start.

Jr · 21 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Every aspect of our recent experience with Brown and Merry in Stony has been outstanding. We chose B&M to link in with our purchase house, and were quickly visited by Mason, who set us at our ease, helped us assess our requirements, and gave us a market value that turned out to be accurate and fair. Klaudia took on our file, carefully going through the paperwork, and explaining the process. The online B&M portal was helpful and kept us up to date with the early part of the sale. They gave us advice for the (excellent) photographer's visit, and arranged for the EPC to be completed. The team worked quickly to arrange viewings, even one before the sale had gone 'live'. When we (quickly) found buyers for the house, Klaudia and the team provided advice throughout the conveyancing process, and were an excellent go-between as we negotiated various aspects with the buyers. The sales team were always available to visit, or on the end a phone - and invariably gave excellent advice to enable the sale process to go smoothly. We were delighted with the support we received from Brown and Merry, and would not hesitate to recommend them to others requiring a professional, friendly and dedicated estate agent team. Thank you so much, Klaudia, Mason and the team.

Duncan · 25 May 2025

★★★★★ 5/5

Google

We chose Brown and Merry estate agents for first time for lettings, Alex and Poppy, who deals with lettings in particular has been very efficient with communicating with us and keeping us in the loop through out. Thank you Alex, Poppy and the agency.

Yogesh · 1 July 2025

★★★★★ 1/5

Trustpilot

I dealt with Michael Swords who listed…

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 5 April 2026

★★★★★ 5/5

Google

I was originally suppose to view a property within Stony Stratford, but then changed my mind and went for a new build elsewhere. However I went for my mortgage with Brian at Brown and Merry, he was very patient with us, as we was first time buyers we were not aware of the process and what we have to do. Brian sat with us and went through every single thing, and was very quick with responses and questions we had. Our house was getting delayed as you can imagine with new builds, but Brian was very patient with us and kept us updated with every little thing. I highly recommend Brian as a mortgage broker, very professional and goes above and beyond to help you with the best product.

Hussan · 25 October 2023