Trusted Agent profile · Milton Keynes
★★★★★
1,022 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,022 reviews on two platforms, including 247 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleBrown and Merry have been fantastic. Thank you Alex, for all your help and support as we settle into our new home. We appreciate it!
Thank you for your glowing 5* review Josh. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
5/5
GoogleAs a local Stony Stratford family looking for our next forever home, we secured our property through Brown & Merry and could not recommend Sarah and her team highly enough. We were thoroughly satisfied with how seamless the whole process was and felt reassured throughout the entire transaction. It was a wonderful experience and we would highly recommend Sarah and her team.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlex has been extremely helpful in explaining things clearly and honestly. A very warm and welcoming agents with excellent phone communications. Highly recommend!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
1/5
TrustpilotThe lettings team at Redhill are pretty…
The lettings team at Redhill are pretty good but let down by very poor maintenance. As a landlord I am very disappointed. Significant damage has been caused by a shoddy repair and it’s causes me an awful lot of trouble, so much so that I’m considering instructing my solicitors.
1/5
TrustpilotThey don’t even deserve 1 star rating…
They don’t even deserve 1 star rating apauling service from day one , was lied too about doing viewings had to do them myself . Told to keep reducing price by I am sold . Leicester branch manger waste of time, passes the book denying everything when I have evidence . Do not go with these at all disgraceful company need watch dog to do coverage on tv and they need to go to be taken to court and forced to close .
1/5
TrustpilotThis is the worse most unprofessional…
This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”
5/5
TrustpilotConnell’s Bushey have been amazing from…
Connell’s Bushey have been amazing from start to finish! Especially Adam and Aimee, thank you so much. Aimee goes above and beyond! :)
5/5
GoogleI’ve had a lovely experience with Brown and Merry selling my house earlier this month. The team have been great at keeping me informed throughout the process and dealt well with the minor challenges along the way. I found Klaudia to be friendly, communicative and professional the whole time. Thank you again!
Thank you for your kind words! We are thrilled to hear you had a great experience with our team. Klaudia and the rest of our staff work hard to provide excellent service and we are happy it showed during your selling process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat Service
Great Service - I am a local businessman so busy with my own business. Kyran the branch manager at East Grinstead has handled the purchase of a 5 bedroom house for me very professionally making the process very straight Forward. I would thoroughly recommend the branch. The Financial Advice was also very helpful with great advice and did all the work - service i would expect from my own team -very satisfied to date.
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleIt has been a seamless experience using Brown and Merry Estate Agents from start to finish. Swift response time, good customer service, and real-time turnaround time to all service requests. I give special thanks to Jenna and the entire team for making lettings seem like a walk in the park. Well done guys!👍 (Jennifer Onyemenam) …
Thank you for your superb 5* review Jennifer. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery disappointed with connels at St…
Very disappointed with connels at St budeaux office.My offer was accepted by the seller than was told the buyer has gone with a higher offer and first time buyer. Which I accept but what I do not accept is being ignored by the office which I sent several emails to and I copied in the manager which I appreciate he was on holiday.. explained my mobile would not let me ring them. So hence sending emailsI was going to put a higher bid in on the property but my emails was ignored.All you had to do was answer my email and say the seller is not accepting any higher bids on the property.Also was told I was not a cash buyer but I could be wrong. I thought if I sold my house and the sale from the house goes into my bank and I pay for the house out of the money. This classes you as a cash buyer. Very disappointed customer. Hence why you receive a bad review. Not even worth 1. Manager not even messaged either
5/5
GoogleI had a wonderful experience with Brown & Merry Estate Agents, largely thanks to Alex and Jenna who provided exceptional assistance throughout, they truly went above and beyond to make my property search a success. Thank you, Alex and Jenna, for your fantastic help!
sam kerr many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved into a new rental property using Brown and merry. Absolutely fantastic experience from start to finish, all of the team involved were very friendly and were extremely helpful through every stage of the process, making the move a lot easier and a lot less stressful. Cannot recommend them enough!
Thank you for choosing Brown and Merry for your rental property needs! We are thrilled to hear about your fantastic experience with our team. It was a pleasure assisting you and we look forward to helping you in the future. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
5/5
GoogleReally good experience with Brown and Merry. Alex went out of her way to assist me in finding a property, and I am so grateful to her. Jen has also been very helpful throughout the process and answering questions that I have had, in a quick and efficient manner. Both are very knowledgeable.
Thank you for your excellent 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleI've just recently secured our property through Brown & Merry and couldn't be happier with the service from Alex and Jenna. Quick, efficient and always very helpful with any question or issue before, during or after the move. Made everything much simpler, many thanks to Brown & Merry and especially Alex and Jenna.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Milton Keynes office has 1,022 reviews across two platforms: 247 on Google, 775 on Trustpilot (across the whole business).
Brown & Merry Stony Stratford is rated 2.5 out of 5 across all 1,022 reviews, and 4.8 out of 5 on Google from 247 reviews.
Brown & Merry Stony Stratford, 65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY.
