Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.
Sarah · 28 June 2026
★★★★★ 1/5
TrustpilotI Am not happy with the service i…
I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.
Christopher · 12 August 2026
★★★★★ 4/5
GoogleMason was extremely helping in advising on both the right price for a sale and also in what works we should and shouldn't do in order to sell the property.
Klaudia handled the sale after that and communications were good and clear.
It was a quick sale and we are very pleased with that.
Helen · 16 December 2024
Agent replied · 23 December 2024
Hello Helen, thank you so much for your wonderful 5* review! We're thrilled to hear that Mason and Klaudia were able to assist you effectively and that you were pleased with the quick sale. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe recently sold our property through Brown & Merry in Stony. From start to finish Mason Janes, Klaudia Gnitecka and the whole team were friendly, approachable and very professional. They were helpful and kind throughout what was a stressful time. They set realistic time frame which in the end proved to be correct, they understood the market and the local solicitors, council etc. Would recommend anyone to use them
Louise · 9 December 2025
Agent replied · 23 December 2025
Thank you for trusting us with your property sale! We are thrilled to hear that our team, led by Mason and Klaudia, provided a positive and stress-free experience. We pride ourselves on our professionalism and local expertise. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.
Hamed · 11 August 2026
★★★★★ 1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
Ese · 25 August 2026
★★★★★ 5/5
GoogleAbsolutely brilliant experience from Alex and her team. Her communication, experience and helpfulness are absolutely first class. It's not often you can say this these days but she made it a truly pleasurable process. I would recommend Alex from Brown & Merry every time and will certainly be using this service again!
Mark · 23 November 2024
Agent replied · 11 November 2024
Many thanks Mark for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotI would like to thank Sahil Mohammed…
I would like to thank Sahil Mohammed letting agent based in Wolverhampton for his professional conduct and help through the process of letting a property for us.
H · 15 June 2026
★★★★★ 1/5
TrustpilotPlymouth Mutley Branch - what a joke
Plymouth Mutley branch is possibly the worse estate agent in Plymouth. Found a buyer quickly with lots of calls and pressure to accept a deal, even had the phone put down on me for not agreeing to a stupid price, finally agreed a price then boom radio silence, hardly ever reply to email, when phoning up to speak to Manager Sam you always get told he’s busy, no chance of getting a call back. The buyer pulled about a month back as informed by my solicitor. To this day no call from Connels to say it fell through. It’s no wonder the buyer pulled out if he was treated like me by Sam and his team. They have cost me hundreds of pounds due to their incompetence. I could go on and on. My advice would be to avoid at all cost.
Darren · 22 December 2024
★★★★★ 5/5
GoogleI can't thank Alex enough for making a very stressful process as easy as possible, from the constant updates and being available whenever we needed to ask questions, she was an absolute delight.
Especially so with such a quick turn around! I can't recommend her enough!
Jason · 16 January 2025
Agent replied · 22 January 2025
Many thanks Jason for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPlease please do not use this company
Please please do not use this company. I dealt with the Northampton office. I am a Landlord. Nearly 8 months on I have received no rent dealing with Olivia Williams in the legal department have very little communication from her. Taken rent protection and have received not 1 single penny they are supposed to pay out after 2 months. My health has deteriorated as a result of this.
Ghulam · 21 July 2026
★★★★★ 1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
Sam · 24 April 2026
★★★★★ 5/5
GoogleI always believed that the team at Brown and Merry have been working hard to sell our property . They always replied promptly to our questions . We are grateful for all their efforts particularly Klaudia and Mason .
Paula · 3 April 2025
Agent replied · 23 April 2025
Thank you for taking the time to leave us this tremendous 5* review Paula. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
Juliet · 25 March 2026
★★★★★ 5/5
GoogleI have had a very good service from Brown and Merry Estate Agents. The staff I have dealt with have been very professional in all aspects including communications which have been prompt and keeping me informed and up to date with all the detail regarding my property. I especially would like to say a big thank you to Alexanda Read and Jenna Leigh Moncrieffe they have been fantastic.
Kevin · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving dealt with Alex in the lettings department I felt it necessary to come on here and leave a review.
Its not something i do often as its rare to get great service. From the outset Alex was fantastic. Not only did she help me find the right property for myself, she also offered advice and help on other areas outside the rental transition. Thank you for your help, your clear communication and " human" approach to my rental. I also popped into the branch and spoke to a few members of the team and all were as friendly and approachable. Would certainly use you in the future for my own rentals knowing how well you have looked after me as a tenant.
having spoken to about 10 different agents in the area and really being frustrated by the lack of service it was nice to find one who delivered. Thanks again.PositiveResponsiveness, Professionalism
CRAIG · 25 October 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave us a five-star review. We are happy to hear that Alex has provided a great service. We wish you all the best for the rest of your sale. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI don’t usually do reviews but I’d like to give a shout out to stony stratford branch, especially Corene who is always warm, friendly and goes above and beyond. She makes home buying so much easier and is a pleasure to deal with. Thank you
Karen · 17 December 2024
Agent replied · 23 December 2024
Hello Karen, thank you so much for taking the time to share your experience with us and for the wonderful 5* review! We're thrilled to hear that Corene has made your home buying journey easier and enjoyable. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFrom the get go Alex was very warming and personal with her attitude. Didn't feel under any pressure when looking around the house but she was so positive and supportive of me and my partner getting the house. Jenna has also been amazing with all the paperwork and details and putting up with all emails :)
Thank you for all your help and support.
Georgia · 29 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlex was friendly and helpful upon finding a place to rent. Thank you
Katy · 8 November 2025
Agent replied · 22 November 2025
Thank you for the amazing review, ! We're so glad we could help you find the perfect rental. Our team at is always here to make the process easier and more enjoyable for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKlaudia has been amazing throughout. The whole process took 6 months from offer to completion but she helped make everything as smooth as possible with regular updates! Very clear communication and very easy to deal with. Can’t thank her enough!
James · 20 December 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave us this great 5* review James. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrown and Merry have been fantastic. Thank you Alex, for all your help and support as we settle into our new home. We appreciate it!
Josh · 25 June 2025
Agent replied · 22 October 2025
Thank you for your glowing 5* review Josh. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
Ahmed · 16 August 2024
★★★★★ 5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
Antra · 31 March 2026
★★★★★ 1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
Kelly · 7 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
