5/5
TrustpilotWonderful service
Katie in particular was really helpful and kind in the Peterborough branch. She went up and beyond in helping me with the sale of my property.
Trusted Agent profile · Milton Keynes
Brown & Merry Stony Stratford reviews in Milton Keynes
★★★★★
1,022 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,022 reviews on two platforms, including 247 Google reviews rated 4.8.
Reviews
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotOfficially the WORSE surveyors!
Officially the WORSE surveyors!! Having owned multiple properties with variety of lender never had as worse experience as this. I paid £500 for survey and they deemed property unsuitable due to some foam on roof. Irony is 2 X other lenders have offered on same property without any questions & my own professional surveyor has happily signed off the property. I’m glad I made alternative arrangements in time. Stop wasting your Time! Read review and do your research. There’s way better surveyors available & if your lender uses this company run a MILE!!
1/5
TrustpilotRude and massively undervalued
Valuer was in the property for less than 5 mins, obviously wasn't local, very unfriendly and rude. The value came back way lower (45k) than the offer received from my buyer, so the sale is likely to fall through and I will loose my next property too. Property is rarely available on this road so it is a tricky one to value, but asking price is comparable to local properties of similar size and finish and property sold very quickly with multiple offers which proves it was well priced for the market. Absolutely fuming!
1/5
TrustpilotBent con men !
As others I would score zero if I could.Valuer appointed through Natwest's underwriters, Mr C Hill was at my property 5 mins,and under valued my house for 40 k. He already knew the value I had stated as he mentioned it to me, so why if the company was supposed to be "independent" did he already know the honest value??Then provided feed back to Natwest that there wasn't any comparable house sold recently. There was in the last 3 years for well over his valuation of my larger house, but not in the last 3 months during a pandemic (shock!)My new mortgage deal is now £3k more expensive over the next 5 years thanks to his incompetence. Natwest wont let you appeal the valuation, but I know for sure that if the repossessed my house they wouldn't sell it for his valuation = bent as f.... ! Back handers central! I cant beleive Natwest use such a company with these review rating unless they are going to make a healthy profit from them ....oh wait...!
1/5
TrustpilotCan I give no stars
Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.
5/5
GoogleAlex was quite frankly amazing ! She went above and beyond to ensure that we got the rental property we wanted Would recommend, no hestitation !
5/5
GoogleThankyou for finding me my new home very professional and fast communication I would recommend highly!
Agent replied · 23 December 2025
We are thrilled to have helped you find your dream home! Making our customers' satisfaction our top priority is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
1/5
TrustpilotI would not recommend this company for selling your property
I would not recommend this company for your house sale. I unfortunately used the Stourbridge office and whilst the staff were friendly some of them are completely incompetent. Here are just a few of the issues I had with them:-- sales staff would leave lights on after a viewing (the property was empty so it added extra cost to my utility bills)- sales staff would leave internal doors open (they were never open when they arrived so they should leave the property as they found it)- sales staff broken the front door lock and left the front door insecure and it cost me £300 to get an emergency locksmith out)- one sales member went into next doors house to set up for a viewing as the front door was open when he arrived!!! Both houses have a number on them which is clear to see from the street.- sales staff would intermate to potential buyers that the seller is not open to offers which put some buyers off making any offers (I never told them that I wasn't open to offers. I was told this by the eventual buyer who purchased the property privately) There are plenty of other estate agents out there so do yourself a favour and use one of those
5/5
GoogleWe have had a very professional and friendly experience with Alexandra Read, the Lettings Manager at Stony Stratford. The entire process from finding the right property to securing one has been very straight forward, quick and transparent. Alex has excellent communication skills and was always available to answer any questions we've had. We would definitely recommend Alex and Brown & Merry Estate Agents.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
5/5
GoogleThe team at Brown and Merry were second to none. Whenever we had any issues with our house purchase they were on the case immediately. Will was our main contact and he was so helpful and friendly whilst at the same time, not too pushy. Natasha helped us arrange our mortgage and she was contactable at all hrs of the day whenever there were any problems. We can’t fault these guys and would use them again in a heartbeat. Thanks Will and the team!
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotDisorganised and incompetent
Unfortunately I made a mistake to trust connells of Harrow to let mo properly in harrow. Please stay away from this people.
5/5
GoogleVery pleased with Brown & Merry . All the services we have received were excellent. Thank you for Jenna , Alex and Louise and a gentleman who was on an emergency call ( sorry I couldn’t remember his name) but he was so helpful. Thank you so much for your friendly and efficient service. What a great team, We will definitely recommend your service to friends and family.
Agent replied · 24 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
5/5
GoogleAlex and Poppy are so helpful and practical, they really make my life easier
Agent replied · 23 December 2025
Thank you for your kind words! We strive to make our customers' lives easier and it means so much to hear that we have achieved that goal with you. We are here to help and always happy to do so. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLied to and misled
I was completely misled, they told me at West Malling that as they couldn't sell my property I was told to take it off the market which I duly did. As they are the ones that suggested it thought I was out of contract and put my property on the market with another agent and now they want to lock me into the contract. At no point did they advise that I was still locked into the contract.Would I recommend them a definite NO they were useless.Also at no point did they advise that I was in a 26 week contract, if I had known would never have signed with them. Absolutely useless.
5/5
GoogleI can’t recommend Brown and Merry, Stony Stratford enough! Klaudia has dealt with my purchase. She’s been so professional, helpful, informative and has kept me up to speed through the whole process. If she’s been unavailable her colleagues have happily helped me with my questions. Would 100% use them again. Thanks guys!
Agent replied · 24 October 2024
Thank you Kirsty for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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