Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe team at Alan Francis MK worked well with myself the tenants and the purchaser of the property.
They kept everyone informed of each step in the process and professionally smoothed out any challenges quickly and effectively. Thank you all very much for all your help and over the years of tenants and then the sale.
Give the team at Alan Francis your plan and they wil work with you every step of the way!
Yvonne · 19 June 2016
Agent replied · 17 June 2024
Thank you for your positive review Yvonne. Whether dealing with sales or lettings, we aim to work as one team and provide our clients with a professional service throughout. We appreciate your comments and wish you all the best for the future.
★★★★★ 5/5
GoogleAlan Francis were very helpful in helping me find somewhere to rent. Jordan was particularly helpful in showing me various properties and making sure everything went smoothly. He kept great communication with me throughout. I would recommend Alan Francis to anyone that is looking to rent.PositiveResponsiveness, Quality, Professionalism, Value
David · 18 June 2021
★★★★★ 1/5
GoogleShocking service, was supposed to send us a video tour of a rental followed by a phone call which never happened.
Phoned up and got advised that the video would be with us shortly, never did!
Phoned again and said have got no details of us (lies) and would get someone to call us back, never did.
Thought I would try an email, no response at all.
Would never recommend this terrible service of a company to anyone!!!
Really annoying and waste of time to deal with!!
Jono · 18 June 2023
★★★★★ 5/5
GoogleGreat company to deal with. My previous agency merged with Alan Francis and it's been nothing but positive since. Lauren in particular is bubbly, friendly, efficient, helpful and nothing is too much trouble. She is responsive, organised and gets the job done and always makes me chuckle in the process. If all staff members are like her, how could it be anything other than fantastic?
Jan 2023 edit: another two years with Alan Francis and they're still spot on. Mia Anderson has gone above and beyond for me this week, she was a pleasure to deal with and I cannot thank her enough.
Robyn · 18 June 2023
★★★★★ 5/5
GoogleOur experience with Alan Francis was fantastic from start to finish.
Everyone in the team, were always friendly and helpful and nothing was too much trouble. They made us feel valued and important as customers. Overall we had a great experience with Alan Francis and would highly recommend.
Samantha · 18 June 2023
Agent replied · 17 June 2024
Thank you so much, Samantha! We're happy to hear that you received outstanding customer service from our team here at Alan Francis.
★★★★★ 1/5
GoogleI’ve rented a property which was fully managed by Alan Francis, and the experience has been quite poor. The agents are quite nice and friendly when doing viewings however once I lived in the property the maintenance requirements were rarely done unless it was an absolute emergency. I requested the main door to be aligned so that i dont break my hand every time I lock and unlock it but this was always postponed and never completed. A month since I’ve moved out and still waiting for my deposit to be returned, they are very slow to respond to email and never call back when requested. They suggested deducting 40 pounds from my deposit for a light bulb which wasn’t even there when I moved in. It’s been weeks since I’ve been chasing via phone and email but never able to get through to the right person. Very poor treatment in my experience they don’t value tenants and don’t care if you are satisfied or not.
Jay · 18 June 2023
★★★★★ 5/5
GoogleWorking with Jack Hurdley has been a memorable experience. He's been incredibly superb. Professional, friendly, cheerful, always supportive and without airs about him. We moved in yesterday and it was all thanks to Jack. Couldn't have happened without him.PositiveResponsiveness, Quality, Professionalism, Value
Charles · 18 June 2022
★★★★★ 4/5
GoogleWe rented a property through Alan Francis and they made the process so easy. If we had any concerns they were quick to respond and resolve nay issues we had. Special mention to Lauren who is always so helpful and friendly and always responds quickly to emails queries.
Candace · 18 June 2021
★★★★★ 5/5
GoogleWe have been working with Alan Francis for 10years approximately and they never fail to rent or sell the properties we have had.
We always find them professional & friendly & are pleased to say they always have fed back information on how each viewing went.
They are the best!!
Thank you all for your hard work commitment & dedication over the past ten years guys & girls it's been very much appreciated.
Vanessa · 19 June 2017
Agent replied · 17 June 2024
Thank you for taking the time to write a review on our behalf Vanessa, it's great to receive such positive feedback for the Company as a whole. We value your business and will ensure that the team are aware of your comments. Many thanks :).
★★★★★ 5/5
GoogleHarvey Staddon is a great agent.its been greatPositiveResponsiveness, Professionalism
Abigail · 18 June 2022
Agent replied · 17 June 2024
Thank you for your review. We're pleased you had a great experience! Have a great day.
★★★★★ 5/5
GoogleHolly was extremely helpful liasing with the contractor on my behalf to transfer white goods for our tenant.
Attentive and regular communication which kept me at ease knowing Holly with get this resolved in a timely manner.
Which she did very promptly keeping another tenant happy.PositiveResponsiveness, Professionalism
Susie · 18 June 2021
★★★★★ 5/5
GoogleWe recently moved into our rental in Walton Park.
The experience from the business to the fun end of this process has been managed extremely well.
David and I found Ben really easy to work with.
He is enthusiastic, personable and professional - all the qualities we would hope for in a Lettings agent.
Thanks again to a great team.
David and Sue.
November 2019. 😉🥂
Susan · 18 June 2020
Agent replied · 17 June 2024
Hi Sue, thank you for taking the time to write a review on the 5 star service provided by the lettings team, and by Ben in particular. It's great for the team to receive such positive feedback. We hope you have now settled in to your new home and you both enjoy your tenancy. With kind regards.
★★★★★ 5/5
GoogleA Huge Thank You to all the team at Alan Francis, especially Harvey for keeping me up to date and Lauren for being so responsive and sorting any issues with speed. Wishing you success in 2022 Veronica WrightPositiveResponsiveness, Professionalism
Stephen · 18 June 2022
★★★★★ 1/5
GoogleVery unprofessional behavior.Made appointment for viewing,made us wait for half an hour stating yhe agent is on her way and 45 minutes later when we called to inquire they tell us that she will mot be coming for the viewing.
Amna · 16 April 2025
★★★★★ 1/5
GoogleTaken months to notify the landlord about a leak. Criminally negligent...
Wouldn’t work with these monkeys if my life depended on it. No one takes any responsibility.
Like most Lettings firms, all is good till you ACTUALLY need them to do something other than transfer rent. That’s when weaknesses show through. Huge inertia internally with this firm. Better off with the other estate/lettings agents in the MK area.
Harish · 19 June 2019
Agent replied · 17 June 2024
Further to your review, we cannot find your details on our database and are therefore unable to verify it is genuine & respond to your comments. As an agent, we would have no reason to delay notifying a landlord of a leak. It is our policy that water leaks are dealt with promptly to avoid further damage to the landlord’s property. Accordingly, we would be very grateful if you could contact Shani Cary, our Customer Services Manager, on 01908 675747, who would welcome the opportunity to discuss this matter with you in order to obtain further information to substantiate your statement. Kind regards.
★★★★★ 5/5
GoogleMia and Vincent helped me alot to take the property, thank you to everyone for the help I am very happy!
Ram · 11 October 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave Mia, Vincent and the Alan Francis team a 5-star review! We're thrilled to hear that you are happy with the level of service you received.
★★★★★ 5/5
GoogleFirst class service. Many thanks to Craig, Jack and the team for going the extra mile. All the best, Chris and Heidi Buck.
Simon · 20 June 2015
Agent replied · 17 June 2024
Many thanks for the review. We are pleased that you were happy with our service and very much appreciate the positive feedback.
★★★★★ 5/5
GoogleAll the team at Alan Francis have been absolutely fantastic, they are all brilliant. Their customer service is outstanding :) They are always happy to help with any questions I have and are all very friendly and polite when I pop into the office.
Zoe · 18 June 2023
Agent replied · 17 June 2024
Zoe, your kind words mean so much to us! We are so pleased to hear that we have delivered on our exceptional service! Thank you for leaving such a wonderful review.
★★★★★ 1/5
GoogleWe never hear from our property manager Vincent and Charlene Douglas, who is not a property manager and has nothing to do with our property, has been rude, sarcastic and incredibly unprofessional. Do not bother with Alan Francis. Go elsewhere. Our tennants have also had a terrible experience with this letting agent.
Jake · 11 October 2024
★★★★★ 4/5
GoogleI consider Alan Francis to be a good agency. The property were I live in is nice, but many things were old or damaged. Alan Francis managed to repair them all. My personal advice is to write them an email rather than ring them up. This speeds up things a lot. Among all the agents I have dealt with, I have found Ms Shani Cary to be the most efficient.
Andrea · 20 June 2015
Agent replied · 17 June 2024
Your review is much appreciated Andrea. It is nice to receive positive feedback from our customers and we will ensure that Shani is aware of your comments.
★★★★★ 5/5
GoogleRecently sold with Alan Francis. Can't fault the service I received. Jack Conway was extremely helpful, efficient and professional. Many thanks!
Aimee · 19 June 2016
Agent replied · 17 June 2024
Thank you for writing a 5 star review on our behalf. We are delighted that you were happy with the service received, in particular from Jack Conway. We wish you all the best and hope to be of service to you again.
★★★★★ 5/5
GoogleDealing with Josh Kennedy at Alan Francis has been an absolute pleasure. His guidance and feedback has been top class and I am so happy he picked the phone up when I called to arrange a viewing. He understands your motivations and needs for a new space and has achieved the price and terms I was looking for. A credit to Alan Francis, keep up the good work.
Rafiq · 19 June 2017
Agent replied · 17 June 2024
It's great to receive such positive feedback on your experience of dealing with Josh Kennedy, an asset to the team. We aim to provide a first class service to all our customers and thank you for taking the time to write a review & rating us 5 stars.
★★★★★ 5/5
GoogleI sold a property through Alan Francis today . My dealing with Josh have been excellent. He has been extremely patient , professional and helpful. I will always rely on them for sale and recommend to everyone else looking to sell too.
Bushra · 18 June 2023
Agent replied · 17 June 2024
Thank you so much for your kind words. We're looking forward to working with you again in the future!
★★★★★ 5/5
GoogleA big thank you to Ben and Nicky in the rental team for the professionalism and seamless rental of my property. Hope the new tenants are just as happy with the service as I am.PositiveResponsiveness, Professionalism
Pippa · 18 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
