Alan Francis reviews

★★★★★ 5/5

Google

Really impressed with the service from Alan Francis and particularly Joe who helped us sell our flat. He was great at answering all our questions and proactive in getting viewers and interest in the property. They sold the flat quickly and helped the process go as smoothly as possible. Thank you so much to Joe and the whole team. All the best!

Eliza · 16 April 2025

★★★★★ 5/5

Google

I can confidently say that my experience with Alan Francis lettings agency has been nothing short of exceptional. From the very first interaction, it was clear that the agency and its personnel is not only knowledgeable about the industry but also genuinely cares about both landlords and tenants. From the outset, they took the time to understand my specific needs and concerns regarding my rental property. I experienced that personal approach throughout the whole process. I am particularly impressed with Samantha Hewitt customer service and her responsiveness. No matter how many questions I have, she is always available to provide timely updates and reassurance. Her professionalism is evident in every interaction, and she ensures that I feel supported every time I have an enquiry. Overall, I cannot recommend Samantha highly enough. Her approach is a perfect example of excellent customer service and commitment to achieving positive outcomes for landlords. If you are looking for a lettings agency that prioritizes its clients and delivers results with integrity and care, look no further than Alan Francis. Thank you for an outstanding experience! Best regards, Paweł

Paweł · 30 July 2024

★★★★★ 5/5

Google

I recently enlisted the help of Alan Francis agents to rent out my flat, and I couldn't be happier with the results. Within just one week of contacting them, they had already found suitable tenants. My main point of contact throughout this process was Vincent Forrest, and I cannot speak highly enough of his professionalism and efficacy in handling any issues that arose during the rental process. Vincent was always available to answer my calls and messages, and his courteous and efficient manner made the entire experience smooth and stress-free. Overall, I had an excellent experience with Alan Francis and would highly recommend them for anyone looking to rent out their property.

Maria · 18 February 2024

★★★★★ 5/5

Google

When looking for several platforms for houses to rent and we were lucky enough to find the ALAN FRANCIS Agency, when we arrived at the agency we were promptly attended to by the VINCENT Broker, it was exactly what we needed, as he did not allow us to get up without being sure that the It would be the ideal house. He identified our needs, advised us on the necessary documentation to proceed with the rental contract and provided us with all the information about the house, everything down to the smallest detail, showed us the house and did all the follow-up to get the process approved. We are grateful to Alan Francis and we can say that this Agency is very lucky to have Young VINCENT, phenomenal service! SUPER RECOMMENDED, look for VINCENT

Eduardo · 20 December 2023

★★★★★ 5/5

Google

Review Update after Move into Property. ⭐ ⭐ Nicky Andrews ⭐ ⭐ Initial review was regarding property letting and confirmation with Nicky which she handled immensely well. This review is all about what can be a perfect Move in - So the Move in was scheduled on 4 Dec which definitely happened as per prior commitment. I moved into a property and Nicky was there ensured everything is up to the mark. She also ensured the property is neat and clean without any issues. All the paperwork was ready, got it explained with all due formalities. Honestly, as a Customer I feel greatly appreciated and would definitely refer Alan Francis to friends and families. ===⭐⭐Nicky is a Star 🌟 Thanks Nicky ===⭐⭐⭐ ---------------------------------------------------------------- Truely amazing experience with Alan Francis. Props to Nicky Andrews. I am supposed to move in a property and has been in touch reg. Documentation. A week later I called MK Branch to hear that the person coordinating with me left Alan Francis . With ton of worry I headed into Alan Francis Branch and met with Nicky Andrews. Nicky ensured that nothing is affected wrt. Move in and also ensured that she will be dealing with the process. She not only build up the confidence, but also made me trust the process. I must say props goes to Nicky 🥇who did fantastic and I walked out of the branch worry less.

V · 20 December 2023

★★★★★ 5/5

Google

Amazing work by Alan Francis team for selling my property. I must say it was truly positive experience. Well informed about current real estate market trends and local market conditions. I highly recommend Alan Francis for anyone looking to sell their property. Truly went an extra mile to ensure a successful and stress free selling experience. I am grateful for their assistance and would definitely work with them again in the future. Exceptionally would like to Thank Leo Delaney for his professionalism, knowledge and excellent communication skills. Promptly answered all my queries and kept me updated at every stage. Invaluable asset in real estate market. Thank you!

Nerijus · 20 November 2023

★★★★★ 5/5

Google

Alan Francis sold my property within a short timeframe and found the perfect buyer through their deeper understanding of what they were looking for. Charlie made sure the photos reflected a true image of the property and the marketing was superior to other agents. Communications throughout were excellent and all my (and the buyers) queries were managed and resolved immediately. I had used other agents prior to Alan Francis and been very disappointed in the service and unable to even get viewings. Thank you to Charlie and the team for taking the stress out of selling my home. Keep up the good work.

Jo · 20 November 2023

★★★★★ 5/5

Google

This was my first house sale & purchase in 21 years. My second ever. And what a pleasure it was dealing with Josh, Joe, Leo, Charlie and Brad at Alan Francis. AF isn't a national chain, but is a local business, and they worked really hard for me, and were always pleasant and courteous. All young people with a lot of energy, they constantly went the extra mile for me. There was no hard sell or sharp practice. Just a delightful bunch of very competent and personable professionals. We all find ourselves let down so frequently these days. So it was very refreshing to find Alan Francis a safe pair of hands. My purchase/sale was not uneventful, losing both a buyer and a vendor which extended the ordeal to eight months, and meant I had to re-market the house and go out seeking another purchase in an already highly competitive market. But Joe and the others kept it on track and kept me positive. They were quick to pivot, and very communicative. I chose AF after dealing a couple of years previously with Nicky in their lettings team, who impressed me. And the sales team was just as good. I look forward to dealing with them again in the future. Thanks guys!

Dr · 27 August 2023

★★★★★ 5/5

Google

Jack was and incredible agent to work with. Being from outside the UK it was rather confusing with the details and how some things are different over here. Jack took the time to explain and answer any questions I had. And if he didn’t have an answer he went out of his way to find it in a timely manner. Jack & Alan Francis made this move for me seamless and with no hiccups which I appreciated because for me it was a very stressful time dealing with moving to a new country. Thank you Jack, I really appreciate all that you did for me!

Nick · 18 June 2023

★★★★★ 5/5

Google

Natalie at Alan Francis was extremely helpful when wanting to renew our rental. We were very impressed that not only the landlord is looked after, but also the tenants (which sadly is not always the case). When the landlord was looking to increase the rent at the end of our six month contract, Natalie and the team pointed out that as the white goods were no longer the landlord’s responsibility and we had only been in the property for six months, that this was a little unfair. Therefore the landlord agreed to extend for another six months, with a view to increase after that. It is refreshing to find an agency that is fair to both parties.

Hannah · 18 June 2023

★★★★★ 5/5

Google

This was my first house sale & purchase in 21 years. My second ever. And what a pleasure it was dealing with Josh, Joe, Leo, Charlie and Brad at Alan Francis. AF isn't a national chain, but is a local business, and they worked really hard for me, and were always pleasant and courteous. All young people with a lot of energy, they constantly went the extra mile for me. There was no hard sell or sharp practice. Just a delightful bunch of very competent and personable professionals. We all find ourselves let down so frequently these days. So it was very refreshing to find Alan Francis a safe pair of hands. My purchase/sale was not uneventful, losing both a buyer and a vendor which extended the ordeal to eight months, and meant I had to re-market the house and go out seeking another purchase in an already highly competitive market. But Joe and the others kept it on track and kept me positive. They were quick to pivot, and very communicative. I chose AF after dealing a couple of years previously with Nicky in their lettings team, who impressed me. And the sales team was just as good. I look forward to dealing with them again in the future. Thanks guys!

Peter · 18 June 2023

★★★★★ 5/5

Google

Our experience with Alan Francis on our first home purchase was excellent. From the start to the end the process went very smooth. Thank you very much to all the staff who are involved in our house purchase, especially Joe. Joe is very friendly and supportive throughout the process. Whenever I called someone was always available to answer. Joe helped us to complete our mortgage process promptly as he always chased the seller and the seller's solicitor for us. We have also gone with the same solicitor that Alan Francis suggested and they are also very professional and affordable. Overall our experience with Alan Francis was outstanding and I would highly recommend it to everyone!

Kumaresh · 18 June 2023

★★★★★ 5/5

Google

My experience with Alan Francis has been pretty much the best! I want to give a special shout out and thanks to VINCENT! Vincent is such an amazing person, extremely professional and can tell that he knows and loves his job! My brother and I were looking for an apartment for almost a year and our first contact with Vincent was all positive, within few weeks he had gotten us a place. Using this platform to appreciate the lad, Alan Francis you have a gem in Vincent, please acknowledge my appreciation to him. We got a lovely place and I will recommend Alan Francis to anyone, you guys are awesome 👏

Williams · 18 June 2023

★★★★★ 5/5

Google

I've bought a house with "Alan Francis. Estate agents". I really enjoyed working with them, who were always in touch and had an amiable attitude. Overall, I never felt like I was alone in this process. Definitely a pleasant experience. And special thanks to Leo Delaney, an excellent specialist who knows his business. He was always in touch and interested in the progress of the purchasing process.

Timofei · 20 November 2023

★★★★★ 5/5

Google

I have been with Alan Francis for over ten years as my lettings agent. They have always been great at keeping on top of everything and keeping me updated. Each time the tenants have changed its literally been days before they have found new ones. Always easy to deal with. Samantha is always really responsive when I ask for confirmation of anything.

Chris · 18 February 2024

★★★★★ 5/5

Google

Mia was my contact and i had a great experience with her - she kept me updated on the process and passed me on to the landlord with all the information i required. Thanks Mia!

Rose · 16 April 2025

★★★★★ 5/5

Google

My experience of dealing with Alan Francis Ltd has been wholly positive. I have found the staff to be friendly, professional, helpful and proactive. Vincent, Ben and Casey have been a pleasure to deal with and any time I have called and they have not been available, whoever answers the phone has been equally as professional and helpful. I have over the past 6 months dealt with a number of estate agents and I can confirm that this service is not the norm! I will only be using Alan Francis Ltd going forward.

Vyvyan · 27 August 2022

★★★★★ 5/5

Google

Leo expertly handled the purchase of my property, he was very instrumental in making a complex and time consuming process very pain free. Leo was very personable, diligent, attentive and patient. He kept me well informed throughout the entire process and was always available to deal with my queries. When there were obstacles to navigate, he was willing to make the extra effort to facilitate the process and resolve the issues.

A · 18 June 2023

★★★★★ 5/5

Google

Alan Francis has been fab so far. Nicky was lovely and got us into a property really quickly and was great at explaining everything. Nicky was very transparent when we initially said we wanted the property as other viewings were booked. We submitted our application whilst the other viewings took place and as promised, Nicky let us know that evening whether our application was successful or not. Was great to hear back so quickly given we needed to get in a property very quickly and we’re starting to get worried! The letting process was made as simple as possible - signing paperwork at the property on the day of getting the keys was by far easier than printing and scanning back! Thanks Nicky.

Korina · 18 June 2022

★★★★★ 5/5

Google

My experience of dealing with Alan Francis Ltd has been wholly positive. I have found the staff to be friendly, professional, helpful and proactive. Vincent, Ben and Casey have been a pleasure to deal with and any time I have called and they have not been available, whoever answers the phone has been equally as professional and helpful. I have over the past 6 months dealt with a number of estate agents and I can confirm that this service is not the norm! I will only be using Alan Francis Ltd going forward.

Vyvyan · 18 June 2022

★★★★★ 5/5

Google

Extremely happy with the team who went above and beyond helping me get everything in place for renting out my house. Including arraning new carpets, a handy man to sort a few bits and bobs, a deep clean and of course finding the tenants. Big thanks to Mia, Vincent and Jack for helping get everything over the line! Amazing job!

Richard · 19 January 2024

★★★★★ 1/5

Google

Major issue with the truly awful state of the tenants back garden (and also the shared side path) in a rental property next to my home. Communication from Alan Francis Ltd was at first non-existent and when prompted for a reply....ultimately disinterested and dismissive. States they have spoken to the landlord who is allegedly happy with this to continue, although doubt the latter has actually seen it.

C · 23 July 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Alan Francis Estate Agency, and I must say, the experience was nothing short of exceptional, largely due to the outstanding service provided by Leo. From the outset, Leo was not only professional and knowledgeable, but also demonstrated a deep understanding of the market, offering invaluable advice and insights that significantly aided my decision-making process.

Jude · 20 November 2023

★★★★★ 5/5

Google

Highly recommend Alan Francis Estate Agents. We have recently sold our property through them and couldn’t have wished for a better service. From the first contact with Josh who did our valuation they have been so professional, with nothing being too much trouble. Charlie’s communication, updates and advice have been exceptional. Josh has a fantastic understand of the property market and was always on hand for extra bits of advice, even with our onwards purchase. Thanks Both.

Ben · 18 June 2022