Trusted Agent profile · Milton Keynes
★★★★★
569 reviews across 2 platforms
Sovereign Court, 213 Witan Gate, Milton Keynes, MK9 2HP
Alan Francis's office in Milton Keynes, at Sovereign Court, is rated 4.3 out of 5 across 569 reviews on two platforms, including 567 Google reviews rated 4.3.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly and helpful. Nicki made my moving to a flat from a student accommodation very smooth. Resolved all of my issues promptly.
Sammya, thank you so much for your review! We are so pleased to hear that Nicki and the team at Alan Francis made your transition so smooth.
5/5
GoogleWe brought a house through Alan Francis and the estate agent - Charlie was excellent, so prompt at dealing with queries and updating us on where we were in the process. He was also great at following up with the chain to keep things moving. I told my mum about how great Charlie had been and she is in the process of selling her house through him now!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI cannot imagine any estate agent being better than Alan Francis. Charlie Duke made everything work wonderfully well and his attention to detail exceeded all expectations. The marketing included eye-in-sky drone shots of the property and a pitch-perfect video. Viewings came quickly and invaluable advice about each stage of the selling process was always forthcoming. We completed the sale in a timely, warm and friendly way. I’m delighted.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBig, big,big thanks to Abi Jennings from Alan Francis estate agency for her help. She did amazing job, She is brilliant, very helpful and She has really big determination to do everything thing as quickly is possible. One more time thanks to Abi Jennings for Your help.
Hi Dawid. Thank you for taking the time to write a review on our behalf, in particular on the support & great service received from Aby Jennings. Your comments are very much appreciated. Kind regards.
5/5
Yellwords can not explaine my thanks to you guys
I can not begin to tell you guys how thankfull i am am to Jeremy and his team. Im not going to go in to detail as i will be here all year. Jeremy and his team were selling the house i was purchasing (1st house fell through aswell as my buyer ) i had problem after problem i cant vegin to explain ( solicters usless beyond belief) Jeremy and his team took full control of all areas buying and the sale of mine even though he werent my agent i hoestly think with out these guys i would not have made the purchase or the sale of my property there kindness and support was outstanding. Honesty i still cant put in to words what these guys did for me and my family thanks again guys .
5/5
GoogleI write as the past landlord of Anita Teelanal and in the defence of Alan Francis. The property that was rented to Miss Teelanal was in very good condition and was cleaned thoroughly & repainted by myself at the start of the tenancy and at no time did I or my agent receive any complaint about its condition prior too or following the start of tenancy. It is true that the property does not have central heating only electric storage heating, if this form of heating was an issue for the tenant she should not have taken the tenancy let alone renewed it and continued on a periodic bases for two years. What has been omitted is that on many occasions the rent was paid late and sometimes in part. My agent acted correctly with regards to the maintenance and they and myself carried out repairs, (including me being requested to change a light bulb!), but this did not include the cupboard door as it was broken by the tenant not locking it despite being requested to do so. Unfortunately this is an incident of how to hit the agent who has had to make deductions because the property was left in very poor condition. I have always found the service from Alan Francis very professional and fair to both Landlords and Tenants alike.
2/5
YellMy Expirience with Alan Francis
As with any story it's best to start at the beginning... My fiancée and I were looking to find our first house together. We stumbled across what appeared to be an ideally located house which was being let by Alan Francis. The lady that showed us round was incredibly helpful in getting us setup and sorted. We were moved in very quickly and all seemed well. A few months later we noticed the front door was damaged and asked them to come and check it out. They did this after a few weeks and said it's fine and not to worry. As the year went on we noticed the draft coming from the door and again contacted AF who said the same. I thought the door was faulty so ended up requesting they replace the door. I offered to get quotes and so on. I did this and go them a very good price but they said this was too steep and we'd have to put up with the door. As time went on we found that the door frame itself was beginning to rot, the floor board of the door now had a gap running the full length that we ended up stuffing with newspaper. The paint along the door also began to crack and revealed damage to the frame from what appeared to be a break in attempt that had simply been painted over. At this point I said to Alan Francis this was unacceptable and needed replacing immediately. After a few months they found some quotes which were higher than the one I had originally offered them and decided not to do anything. We said we were going to move out should this not be resolved. We moved out the following month as our tenancy was coming to an end and we decided not to renew. The move out is the bit you think should be relatively easy...NO. They sent people to the house at the wrong times or without 24hr notification as agreed on the tenancy agreement. In one case they "double booked" and I had to show a lady around the house by myself with no AF representative. Ordinarily would have kicked up a stink about this but I was concerned they would try to take my deposit which I needed to get back in order to move out. We emptied, cleaned and returned the house keys early. I raised concerns over the Blind which had a single damaged string in the kitchen and was told this was fine. The deposit was paid back on time as promised though it was lighter than expected. When I queried this I was told "I don't know why we took the money, I can try find out for you if you like?” This should give you some idea of my confidence in this going well... None the less I asked him to investigate. After no return call I chased it. 2 calls later I was no closer to an answer. After I posted on their Facebook page and phoned again suddenly I was provided with an invoice breakdown and told the blind was broken and needed swapping. And the carpets were dirty... The blind was old and tatty to begin with but fair enough. The string did break while we were using it. I mentioned this had been discussed already and that I was told it'd be fine. Of course this was discussed over the phone so no proof of my story. As for the carpets, the house was laminated downstairs with just the upstairs carpeted. There was apparently a mark in the spare room which I needed to pay £30 to have removed. Now we own a carpet cleaner and went over it, the carpet is old and looked tatty, I suspect the landlord just wanted to scab some money to put towards a new one and AF just went with it. So, that’s my experience. The initial “sale”
1/5
GoogleHorrible experience We had put an offer in and had it accepted, contracts have been drawn up, searches have been done, we were very far along in the process - however was never showing as sold as STC on Rightmove - I believe this is what allowed us to be gazumped as we were yesterday and lo and behold the property is now sold STC on Rightmove. I believe they were always holding out for a higher offer and wanted to make sure that happened. Zero integrity.
5/5
GoogleThank you Vincent for your excellent service. Vincent was very professional, we enjoyed working with him. Thank you Alan Francis
Thank you for taking the time to leave Alan Francis a 5-star review! We understand how important it is to find the perfect place, and we're delighted that Vincent made the process smooth and successful for you. Happy new home! 🏡 …
5/5
GoogleI have dealt with Harvey Staddon from Alan Francis for my new property. He has helped me with the whole process and kept us up to date. Thank you Harvey.
Hi Emese - Your 5 Star review is very much appreciated. Thank you also for the positive feedback regarding our lettings team!
5/5
GoogleHaving lost a buyer for an investment property just as Covid lockdown started Josh Kennedy has been an absolute legend in finding me a replacement tenant to mitigate financial losses and then selling it with the tenant in place. I live in Australia so being able to rely on him to manage the processes has been a great experience. A great guy to deal with. Ask for Josh!
5/5
GoogleI would like to thank Josh, Brad and the team for all their help with my move. My calls were always answered and queries always dealt with quickly, they made the process very smooth and easy for me. Thank you!
Hi Natalie, thank you for the 5 star review on the service provided by the sales team. We are delighted with your comments on the smooth transaction of your purchase and we wish you all the very best in your new home. Kind regards.
4/5
GoogleWe instructed Alan Francis to sell our house, and they were absolutely brilliant at getting us an offer at asking price within 2 weeks of marketing the property, while we were away. Craig and Josh were great in terms of answering my questions during a difficult transaction, I would have expected better sales progression service in general before the problems started, and especially so from Suki who had completed our initial valuation and sold the house.
5/5
GoogleGreat company, they are truly professional. We were always kept informed about the status of the property we were buying and any queries I had were dealt with the same day, Want to thank Craig and all the team for making the move much less stressful.
Thank you for writing a review on our behalf. We aim to provide a professional service that makes purchasing a property as stress-free as possible. We thank you for your positive comments and we wish you all the very best in your new home.
5/5
GoogleServices provided by Ms. Mia were 5star. A heartfelt thank you and wish there were more professionals like you.
Mia will be delighted with your kind words Mahesh! Thank you for taking the time to leave Alan Francis such a wonderful review.
5/5
GoogleFab service from Holly. We talked about a new bathroom light, she got it sorted the next day! Bathroom in dire need of renovation - spoke to Holly and had a contractor come round to have a look the next day! She talked to the landlords who agreed to proceed with the works, all within one week. All in all, very responsive and professional. Thanks Holly!PositiveResponsiveness, Professionalism
5/5
GoogleI have rented though Alan Francis for the last 5 years and have found them to be nothing less than professional, helpful and understanding, excellent customer service from Lauren constantly whenever we have needed her! Thanks Lauren G. Steph
Hi Stephanie, thank you for taking the time to write a 5 star review on the excellent customer service provided by the team, and in particular by Lauren. It's great to receive such positive feedback from a tenant who has rented through us for the last 5 years. Much appreciated and kind regards.
5/5
GoogleLess than three months between the board going up and money in the bank. Excellent. Many thanks to Jeremy for the personal service, also Adam and especially Jack, who was the lifeboat of sanity while the seas of despondency were lapping around my ankles.
Thank you, Mr Jannaway, for writing a review on our behalf. It's great to hear such positive comments on the personal service received from the sales team and the support offered during the sale of your home. We appreciate your feedback and wish you all the best.
5/5
GoogleGreat agency, I'm renting my second property with them now, everyone is very helpful and friendly, especially Nicky - a big thank you! The whole process of changing houses was quick and hassle-free, I'm very pleased, and would highly recommend them to anyone. D.
Hi Dorota. Thank you for taking the time to write a review. We are pleased your move went through smoothly and you were happy to continue renting through Alan Francis. Your recommendation is much appreciated.
5/5
GoogleA huge thank you to Joe Frost for helping us buy. Joe has been very supportive throughout the process be it communicating with the sellers, solicitors and anyone involved or updating us with latest information. This was our first time experience with Alan Francis and Joe has made it memorable for us. I highly recommend Alan Francis!PositiveResponsiveness, Professionalism
5/5
GoogleI have been renting with Alan Francis for almost 10years and their support with all concerned has been phenomenon. There are staffs that have been really great to mention a few Daniel, Nicky and Harvey. Lauren support with all maintenance has been outstanding. Sincerely fantastic is Vincent Forrest whose customer service and great smile gives me the confidence all will be alright with support in regards to my rental property. Thanks to all staff.
Thank you for your review. We're pleased you had a great experience! Have a great day.
1/5
GoogleI don’t recommend Alan Francis for Renting. They may be good in Selling (not sure because haven’t tried yet)!. Alan Francis plan to take some money out of your advance and it’s fixed. No matter what you tell them as nothing reaches them or listen to you either. They will take you into a Rollocoaster ride and eventuality you give up and pay their demand. I rented a house through Alan Francis. I emptied the house 3 weeks before the end date and asked them to check if anything to be done. They checked and asked me to trim the front garden which I did. After the keys surrendered on the end of my tenure , I got a mail that £235 be deducted towards house cleaning and tub sealant. House had a leakage in the lounge downstairs when It was rented. When called Alan Francis they sent someone to check and repair. The repair guy said that whole tub sealent is not of good quality and needs a complete replacement. And as a temporary fix they applied clear sealant on top of the old one. Of course common sense Mould formed on the gaps later a month. I already informed Alan Francis and they didn’t care. Tub sealant ofcourse would have costed not more than £15. I felt bit funny - when asked about the tub the agent said that I need to wipe the entire tub after every shower :)) Not sure if this is what all do or mentioned in an agreement either. But question remains unanswered WHY it was not said when they have inspected the empty house (with 3 weeks) before the actual tenure end date. Sorry guys it’s a long story but every story has a bad history behind! All I can say to myself is Next time choose a better agent wisely for renting house.
We are extremely disappointed and surprised to read your review from 3 days ago, particularly as you vacated the property back in June, which is nearly 4 months after the event. When we advised you of the deductions to be made at the end of your tenancy, you were in agreement with our findings. Had you disputed this at the time, your case would have been referred to the TDS (Tenancy Deposit Scheme) for their consideration and fair resolution. It is also particularly disappointing as, when you had emptied the property, we advised you of the areas that still needed attention and we gave you the opportunity to recollect the keys so that you could carry out the work yourself prior to the tenancy ending, rather than us deducting any monies from your deposit. With kind regards.
5/5
GoogleI recently moved using Alan Francis and Vincent was extremely helpful throughout the whole process!
Thank you for taking the time to leave Vincent and the team a wonderful 5-star review, Naomi!
4/5
GoogleJoe Frost in particular has been great from start to finish - he was always available to respond to my queries in a very timely manner
It's fantastic to hear that Joe provided such attentive and timely service throughout your experience. Thank you for sharing your positive feedback, Amie!
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