Alan Francis Milton Keynes reviews

★★★★★ 1/5

Google

Ridiculous service.... I stayed in one of their properties but it was hired by my employer and I was not on the contract. It ended up negatively as my employer and alan francis ended up in some sort of dispute. Now I have been calling for last one week to speak with jack Hurley and get something from them on my own name as I am returning to MK however he has been avoiding me. Anytime I call (morning, evening and afternoon) he is either on break or property viewing or not in office. I asked for Ben Stock as well however no response.. This is the problem with these people as they avoid you when you are not needed. I advised the bimbo who picked up the phone that I will place a offer on property but they ignored accordingly. I just don't understand why they ignored me when the issue was with my previous employer, not me. On other hand the properties they offer are absolutely ridiculous and have no concern of people going into tenancy. I can see alot of good reviews however they request reviews once the tenant goes into the property. I gave good review before as well. I am sure Jack and Ben might call me after seeing this review.... AVOID AT ALL COST BEFORE ITS TOO LATE.....

Zee · 18 June 2023

★★★★★ 5/5

Google

My wife and I were looking at houses in Bletchley and called Alan Francis to book a viewing. The house was already under offer but they said that another would be available the day after and it actually matched our requests. They scheduled us for a visit. At first glance we understood that it was our dream house, and we immediately offered the asking price. Alan Francis guided os throughout the process, remaining in contact with kindness and genuine care for our purchase and when problems with paperworks occurred, delaying the process, they have been in constant contact and have done everything and more to help us throughout the full process. My wife and I are deeply grateful to the whole staff at Alan Francis and in particular to Josh Kennedy, because he has been an absolute star in dealing with our purchase, not simply doing the extra mile but a thousand extra miles. I would definitely recommend Alan Francis to anyone who is buying or purchasing a house as the quality of the service is outstanding, and the kindness of the people working at Alan Francis is exemplary.

Andrea · 18 June 2023

★★★★★ 5/5

Google

We have finally found our perfect home with the help of everyone at Alan Francis. We have mainly been dealing with Vincent and right from the first viewing, to the paper work, to any problems we have encountered since moving in he has always been very helpful and quick at getting things sorted. We are very happy with the whole experience and are looking forward to the team at Alan Francis helping us throughout or time in our home. It was a very quick, efficient and easy process thank you so much to everyone.

Rhian · 18 June 2023

★★★★★ 5/5

Google

I am in the midst of changing tenants and have been working with Holly Wade. There were several things to be done in my property and Holly has been extremely proffesional and efficient in helping me deal with those issues. Everything has been arranged and will be finished prior to the new tenants moving in and this is all down to Holly. She has been so helpful and cheerful that the whole process has been made so much easier. So thank you Holly, you are amazing. AnnePositiveProfessionalism, Value

Anne · 18 June 2021

★★★★★ 5/5

Google

I had a recent house inspection by Holly Wade and I would like to say how professional and friendly she was throughout. I was feeling anxious beforehand but Holly put me completely at ease. During the visit, I expressed that one bedroom in the property was in need of a new carpet and the quickness with which she actioned this was nothing short of amazing. Within a day she had organised a commitment to replace the carpet with the landlord. Excellent service which deserves a glowing review. Thank you Holly :)PositiveResponsiveness, Quality, Professionalism

Polly · 18 June 2021

★★★★★ 5/5

Google

I am renting a property through Alan Francis and had the opportunity to interact with Alex Tollan. He is one of the best estate agents I have had the opportunity to interact with in the last 5 years. He was professional, and went to great lengths to understand my requirements given I had rejected few properties after visits :). One of the most honest guys who will never sugarcoat you into a deal. He was and still is so approachable and friendly that at some point I decided I will only rent via Alan Francis purely based on how well I was treated by Alex during my home hunt. I will highly recommend Alex Tollan and of course Alan Francis as estate agents. Keep up the good work.

Mahesh · 18 June 2021

★★★★★ 5/5

Google

I purchased my first home through Alan Francis during May 2020. Despite the fact there was a global pandemic, I found the process stress-free thanks to Brad. I was always told that buying a property was stressful but Brad and his team made it so much easier for us! When we had any queries, Brad was incredibly responsive and if he was busy then his team would always pass on messages to him. Going forward, we will continue to use Alan Francis for house sales and purchases. Thank you for making the process enjoyable and carefree.PositiveResponsiveness, Quality, Professionalism

Kelly · 18 June 2021

★★★★★ 5/5

Google

I moved into a new flat and there were many issues in there, but I reported all the issues and the agents at Alan Francis were so helpful and quick to respond. they sent all the required maintenance staff within days of me reporting the issues and had given them a detailed list like I have sent over to them. There are three agents in particular who I would like to thank and they are Lauren Gee, Jack Hurley and Holly. Lauren has managed to get a new bed ordered as the one in the flat is faulty. She took into consideration my storage requirements when ordering the new bed which is something that is not really looked at as urgent. I would like to thank Lauren, Jack and Holly for their hard work with helping us get these issues repaired.PositiveResponsiveness, Professionalism

Sam · 18 June 2021

★★★★★ 1/5

Google

Moved me in quickly and then begged me for a 5* review, which I gave, only for them to provide a poor service for the two years I lived in one of their properties and an even poorer service on checkout. During the two years I had to endure: *a two week delay on dealing with a leak under my sink, kept being fobbed off with 'we're waiting for a response from the landlord', and only took action when I threatened to call in my own plumber and invoice them *when renewing the contract, only being told of a rent increase 2 weeks prior to the contract end date even though I'd previously been told there would be no increase in rent *Left without hot water for 48 hours because it took so long to get a contractor out *Being given 4 hour's notice of conducting a viewing, when we had specifically agreed there would be no viewings until the following week as I was in the process of moving out and cleaning the place *After moving out, slapping me with a hugely disproportionate £200 cleaning charge for a small amount of cleaning (I'd already spent a day cleaning the place and the additional cleaning required was approx 2 hours worth for a professional cleaner). I lodged a dispute with the TDS and after a significant amount of prompting, it turned out that the cleaning company had only actually charged £85. Who knows what would have happened to that £115 if I had just accepted the deduction without going through the dispute process. I'm sure Alan Francis will respond to this dismissing all my criticisms, but this has been a very dissatisfying experience - prospective tenants please be warned!

Nader · 25 January 2025

★★★★★ 5/5

Google

A massive thank you to Josh at Alan Francis for his great communication and pushing some rather useless solicitors in the process. Thanks for everything Josh. Cam and Chris.

Cam · 18 June 2023

★★★★★ 5/5

Google

Alan Francis managed the sale of my property and purchase of a new property. I was kept updated throughout and communication was great. It's nice knowing you can walk into an office and be welcomed with happy faces that want to help you. Thank you Josh and Jeremy

Luke · 18 June 2020

★★★★★ 5/5

Google

We bought a flat in Broughton and was looking to rent it out. Ben Stock was recommended to us by a friend. He did an amazing job start to finish. As we were renting for the first time, Ben explained everything very clearly and in detail. He came out, took the pictures, put up our property online and found a tenant within weeks. He was excellent at evaluating the property and communicating to us at every stage. Definitely recommend Ben and Alan Francis team.

L · 18 June 2020

★★★★★ 5/5

Google

Early days yet, but so far they have been very helpful in managing my rental property. Jack has been very supportive to both me and my tenant.

Lorraine · 18 June 2023

★★★★★ 4/5

Google

I recently moved into a property managed by Alan Francis and must admit the service was brilliant.The entire team involved with my move was great but special thanks to Nicky Adrews, She was fantastic with great customer service and made this process look easy for us.I'll recommend them to anyone.

Ray · 19 June 2019

★★★★★ 5/5

Google

Wow, I feel so served with Alan Francis Estate Agents. Most especially Nicky Andrews. I appreciate your sense of professionalism and commitment. You are the best!

GORDON · 18 June 2023

★★★★★ 5/5

Google

You judge a company by how well they deal with things when it goes wrong and the team at Alan Francis were brilliant, especially Shani. I'm very happy with the work they did for me so much so that i've put other property through them and their communication and service is first class.

Sally · 20 June 2015

★★★★★ 5/5

Google

All staff involved in my property sale have been a huge support throughout the whole process. They were very efficient in quickly finding a buyer for my property, and then keeping me up to date throughout the whole property transaction. Any queries I had were dealt with quickly and practically. They all showed a genuine interest in following the sale through to a successful conclusion.

Paul · 19 January 2024

★★★★★ 5/5

Google

As a non UK resident, I had to sell a property within the UK which I had to sell while being abroad. Since I'm not from the UK, I was extremely unclear & apprehensive about the entire process. Alan Francis, were very helpful and constantly engaged me through the processes. Craig provided exemplary service and kept me constantly informed. I was able to close the transaction successfully due to their guidance and assistance, and would recommend them to anyone looking to avail their services. Thank you to Craig, Jaydon and the rest of the Alan Francis team!!!!

Muhammad · 19 June 2019

★★★★★ 5/5

Google

Mitch made a good, professional first impression upon showing me 3 possible lets. He took his time and didn’t rush me. Can’t justify the pricing of the places I saw due to their lack of space unfortunately, but my mind may change in the future!

Ondine · 18 June 2020

★★★★★ 5/5

Google

Really good service down at alan franics they helped me with moving into my rental property. Want to give a shoutout to Jack, Harvey, Dan and Ben especially for the brilliant service they provided.

Thomas · 18 June 2022

★★★★★ 5/5

Google

Harvey was excellent, showing us around, very knowledgeable, answered all our questions. Made us at ease with a stressful move. We’re sure to come back to him when we buy our own home soon.

Aamer · 18 June 2022

★★★★★ 5/5

Google

Super happy with my new place! Thank you so much to the team at Alan Francis, you guys made the process feel so seamless and made looking at houses enjoyable. Would 100% recommend them as an estate agent. They were honest, quick with replies and felt very reliable in terms of making sure that I knew what I was getting into. Thanks guys!

Lucy · 19 January 2024

★★★★★ 5/5

Google

I have been renting through Alan Francis for the last 6 years. They have always been exceptionally helpful in every way. Lauren is such a lovely person and always goes the extra mile to help. Excellent company to deal with.

Steve · 18 June 2021

★★★★★ 5/5

Google

I have just rented a lovely 2 bedroom property through Alan Francis and it's all thanks to Jack Hurley - he contacted me knowing it would be the perfect house for myself and my daughter - location is spot on and the house itself is beautiful - Jack made the whole process stress free and the customer service I received was amazing! I would highly recommend using these guys!! :)PositiveResponsiveness, Quality, Professionalism

Amy · 18 June 2021